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PROCUREMENT OPPORTUNITY

Contact Centre as a Service

The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly) · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:17.

Opportunity overview

A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

KERV EXPERIENCE LIMITED

Matched by exact name
Contract value
£1.4m
Awarded
Not supplied
Contract signed
12 Nov 2024
Award ID
000887-2025-1
Status
active
Location
London, UKI32, EC2M 2PF, United Kingdom

Classification

  • CPV64214200 — Telephone switchboard services

Lots

  • A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PI1301657
Status
complete
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Communication

Future Notice Date
24 May 2024, 00:00

Classification

Id
64214200
Scheme
CPV
Description
Telephone switchboard services

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Description
A solution for a secure, scalable & resilient Contact Centre as a Service (“CCaaS”) that integrates with the Authority’s Telephony service and data sources (Active Directory, ServiceNow, etc).

Options

Description
The contract has an initial term of 5 years. The final 2 years of the contract are optional

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
60
Criterion 2
Type
price
Description
40

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
UK Parliament

Delivery locations

Entry 1
Region
UKI32
Entry 2
Region
UKI32
Entry 3
Region
UKI32

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-110520
Name
Corporate Officers of the House of Lords and House of Commons

Roles

buyer

Address

Region
UKI32
Locality
LONDON
Postal Code
SW1A 0AA
Country Name
United Kingdom
Street Address
Parliament Square

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Id
210715608
Legal Name
Corporate Officers of the House of Lords and House of Commons

Contact

Name
Suzanna Faria-Johnston
Organisation 2
Id
GB-FTS-120255
Name
The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)

Roles

buyer

Address

Region
UKI32
Locality
LONDON
Postal Code
SW1A 0AA
Country Name
United Kingdom
Street Address
Parliament Square

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Scheme
COFOG
Description
IT Communications

Identifier

Id
210715608
Legal Name
The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)

Contact

Name
Suzanna Faria-Johnston
Organisation 3
Id
GB-FTS-134655
Name
KERV EXPERIENCE LIMITED

Roles

supplier

Address

Region
UKI32
Locality
London
Postal Code
EC2M 2PF
Country Name
United Kingdom
Street Address
1 Finsbury Avenue

Details

Scale
large

Identifier

Legal Name
KERV EXPERIENCE LIMITED
Organisation 4
Id
GB-FTS-130304
Name
The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)

Roles

reviewBody

Address

Locality
LONDON
Postal Code
SW1A 0AA
Country Name
United Kingdom
Street Address
Parliament Square

Details

Identifier

Legal Name
The Corporate Officer of the House of Commons and The Corporate Officer of the House of Lords (acting jointly)

Contact

Award information

Award 1
Id
000887-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134655
Name
KERV EXPERIENCE LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
000887-2025-1
Status
active
Award ID
000887-2025-1
Date Signed
12 Nov 2024, 00:00

Value

Amount
1,372,300
Currency
GBP

Recorded locations

  • Buyer location · LONDON · UKI32 · SW1A 0AA · United Kingdom
  • Delivery location · UKI32

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-046a4d-2025-01-10T15:21:06Zcompiled ·