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PROCUREMENT OPPORTUNITY

Framework for Home Support Providers for West and North Norfolk

Norfolk County Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:18.

Opportunity overview

Nature of SpecificationNorfolk requires home support solutions which enable users of services to maximise their independence and lead a fulfilling lifestyle. Home support is the delivery of an agreed package of care for adults in their own home, who have been assessed as having a social care need because of a physical or mental impairment or illness. The care may be arranged on behalf of the individual and funded through several routes: fully funded care, partially funded care, direct payment, and/or as a self-funded arrangement. There are 7 lots for this ProcurementLot 1 CostalLot 2 Kings LynnLot 3 Fens and BrecksLot 4 Swaffham and DownhamLot 5 North Norfolk 1Lot 6 North Norfolk 2Lot 7 North Norfolk 3See full Specification and Tender Documents

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Cera Care Operations Ltd

Ai Match
Shared contract value
£5.6m
Awarded
Not supplied
Contract signed
16 Dec 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-1
Status
active
Identifier
04320403
Location
Colchester, UKH3, United Kingdom

Norvic Healthcare (Anglia) Limited

Match pending…
Shared contract value
£5.6m
Awarded
Not supplied
Contract signed
16 Dec 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-1
Status
active
Identifier
04790989
Location
Norwich, UKH15, United Kingdom

Norvic Healthcare (Anglia) Limited

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 3 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-2
Status
active
Identifier
04790989
Location
Norwich, UKH15, NR8 6QW, United Kingdom

Universal Care Services UK Ltd

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 3 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-2
Status
active
Identifier
06923671
Location
Dereham, UKH16, NR19 1FD, United Kingdom

Verity Healthcare Limited

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 3 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-2
Status
active
Identifier
221860529
Location
London, UKI, N1 7GU, United Kingdom

Norvic Healthcare (Anglia) Limited

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-3
Status
active
Identifier
04790989
Location
Norwich, UKH15, NR8 6QW, United Kingdom

Verity Healthcare Limited

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-3
Status
active
Identifier
221860529
Location
London, UKI, N1 7GU, United Kingdom

Norvic Healthcare (Anglia) Limited

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-4
Status
active
Identifier
04790989
Location
Norwich, UKH15, NR8 6QW, United Kingdom

Universal Care Services UK Ltd

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-4
Status
active
Identifier
06923671
Location
Dereham, UKH16, NR19 1FD, United Kingdom

Cera Care Operations Ltd

Ai Match
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-5
Status
active
Identifier
04320403
Location
Colchester, UKH3, CO4 9QR, United Kingdom

Manorcourt Care (Norfolk) Limited

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-5
Status
active
Identifier
04516799
Location
Colchester, UKH3, CO7 7QR, United Kingdom

Eastern Specialist Services Ltd

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-6
Status
active
Identifier
10110511
Location
Lowestoft, UKH14, NR32 1DE, United Kingdom

Norvic Healthcare (Anglia) Limited

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-6
Status
active
Identifier
04790989
Location
Norwich, UKH15, NR8 6QW, United Kingdom

Eastern Specialist Services Ltd

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-7
Status
active
Identifier
10110511
Location
Lowestoft, UKH14, NR32 1DE, United Kingdom

Norvic Healthcare (Anglia) Limited

Match pending…
Shared contract value
£56m
Awarded
Not supplied
Contract signed
1 Nov 2024
Suppliers
One of 2 awarded suppliers
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-7
Status
active
Identifier
04790989
Location
Norwich, UKH15, NR8 6QW, United Kingdom

Classification

  • CPV85000000 — Health and social work services
  • CPV98513310 — Home-help services

Lots

  • 1. CoastalValue not stated
  • 2. Kings LynnValue not stated
  • 3. Fens and BrecksValue not stated
  • 4. Swaffham and DownhamValue not stated
  • 5. North Norfolk 1Value not stated
  • 6. North Norfolk 2Value not stated
  • 7. North Norfolk 3Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NCCT42880
Status
complete
Has Recurrence
No
Review Details
Precise information on deadline(s) for lodging appeals: The Public Contracts Regulations 2015 (as amended) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).Proceedings must be brought within 30 days from the date of knowledge (the date on which the economic operator first knew or ought to have known that grounds for starting the proceedings had arisen) unless the Court considers that there is good reason for extending the period within which proceedings may be brought, in which case the Court may extend that period up to a maximum of 3 months from the date of knowledge.
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
20 Jun 2024, 00:00

Address

Street Address
Norwich

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Techniques

Has Framework Agreement
Yes

Framework Agreement

Period Rationale
This requirement falls under the Light Touch Regime of the Public Contract Regulations 2015, as such the Council has flexibility around the length of a framework.
Maximum Participants
1

Expected award period

Starts
20 Jun 2024, 00:00

Tender Period

Ends
20 Jun 2024, 14:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
85000000
Scheme
CPV
Description
Health and social work services

Submission terms

Languages

en

Submission Method

written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
as per the Invitation to Tender Documentation

Applies To

supplier
Criterion 2
Type
economic
Minimum
Selection criteria as stated in the procurement documents
Description
Selection criteria as stated in the procurement documents

Applies To

supplier
Criterion 3
Type
technical
Minimum
Selection criteria as stated in the procurement documents
Description
Selection criteria as stated in the procurement documents

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Title
1. Coastal
Status
cancelled
Has Options
No
Has Renewal
No
Description
as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
2. Kings Lynn
Status
cancelled
Has Options
No
Has Renewal
No
Description
as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
3. Fens and Brecks
Status
cancelled
Has Options
No
Has Renewal
No
Description
as per the specification & ITT documents. Additional information: Different areas may have a different contract start dates

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed
Entry 4
Id
4
Title
4. Swaffham and Downham
Status
cancelled
Has Options
No
Has Renewal
No
Description
as per the Specification and ITT documents. Additional information: Different areas may have a different contract start dates

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed
Entry 5
Id
5
Title
5. North Norfolk 1
Status
cancelled
Has Options
No
Has Renewal
No
Description
as per the specification and ITT documents. Additional information: Different areas may have a different contract start dates

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed
Entry 6
Id
6
Title
6. North Norfolk 2
Status
cancelled
Has Options
No
Has Renewal
No
Description
as per the Specification and ITT Documents. Additional information: Different areas may have a different contract start dates

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed
Entry 7
Id
7
Title
7. North Norfolk 3
Status
cancelled
Has Options
No
Has Renewal
No
Description
as per the Specification & ITT Documents. Additional information: Different areas may have a different contract start dates

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
100
Criterion 2
Type
price
Description
0

Contract period

Duration In Days
3,600

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
West Norfolk

Delivery locations

Entry 1
Region
UKH16
Entry 2
Region
UKH16

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98513310
Scheme
CPV
Description
Home-help services
Item 2
Id
2
Related Lot
2

Delivery Location

Description
Kings Lynn

Delivery locations

Entry 1
Region
UKH16
Entry 2
Region
UKH16

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98513310
Scheme
CPV
Description
Home-help services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UKH16
Entry 2
Region
UKH16

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98513310
Scheme
CPV
Description
Home-help services
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UKH16
Entry 2
Region
UKH16

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98513310
Scheme
CPV
Description
Home-help services
Item 5
Id
5
Related Lot
5

Delivery locations

Entry 1
Region
UKH16
Entry 2
Region
UKH16

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98513310
Scheme
CPV
Description
Home-help services
Item 6
Id
6
Related Lot
6

Delivery locations

Entry 1
Region
UKH16
Entry 2
Region
UKH16

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98513310
Scheme
CPV
Description
Home-help services
Item 7
Id
7
Related Lot
7

Delivery locations

Entry 1
Region
UKH16
Entry 2
Region
UKH16

Additional Classifications

Entry 1
Id
85000000
Scheme
CPV
Description
Health and social work services
Entry 2
Id
98513310
Scheme
CPV
Description
Home-help services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-114256
Name
Norfolk County Council

Roles

buyer

Address

Region
UKH15
Locality
NR1 1DH
Country Name
United Kingdom
Street Address
County Hall Martineau Lane Norwich

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Norfolk County Council

Contact

Name
Mira Hope
Organisation 2
Id
GB-FTS-114257
Name
Norfolk County Council - Head of Sourcing Norwich

Roles

reviewBody

Address

Locality
Norwich
Country Name
United Kingdom

Identifier

Legal Name
Norfolk County Council - Head of Sourcing Norwich
Organisation 3
Id
GB-FTS-114258
Name
NP Law - Norfolk Norwich

Roles

mediationBody

Address

Locality
Norfolk
Country Name
United Kingdom

Identifier

Legal Name
NP Law - Norfolk Norwich
Organisation 4
Id
GB-FTS-134489
Name
Norfolk County Council

Roles

buyer

Address

Region
UKH15
Locality
NR1 2DH
Country Name
United Kingdom
Street Address
County Hall Martineau Lane Norwich

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Norfolk County Council

Contact

Name
Liam Cranston
Organisation 5
Id
GB-FTS-134490
Name
Norvic Healthcare (Anglia) Limited

Roles

supplier

Address

Region
UKH15
Locality
Norwich
Country Name
United Kingdom
Street Address
NR8 6QW

Details

Scale
sme

Identifier

Id
04790989
Legal Name
Norvic Healthcare (Anglia) Limited
Organisation 6
Id
GB-FTS-134491
Name
Universal Care Services UK Ltd

Roles

supplier

Address

Region
UKH16
Locality
Dereham
Postal Code
NR19 1FD
Country Name
United Kingdom
Street Address
NR19 1FD

Details

Scale
large

Identifier

Id
06923671
Legal Name
Universal Care Services UK Ltd
Organisation 7
Id
GB-FTS-134492
Name
Norvic Healthcare (Anglia) Limited

Roles

supplier

Address

Region
UKH15
Locality
Norwich
Postal Code
NR8 6QW
Country Name
United Kingdom
Street Address
NR8 6QW

Details

Scale
sme

Identifier

Id
04790989
Legal Name
Norvic Healthcare (Anglia) Limited
Organisation 8
Id
GB-FTS-134493
Name
Cera Care Operations Ltd

Roles

supplier

Address

Region
UKH3
Locality
Colchester
Postal Code
CO4 9QR
Country Name
United Kingdom
Street Address
CO4 9QR

Details

Scale
large

Identifier

Id
04320403
Legal Name
Cera Care Operations Ltd
Organisation 9
Id
GB-FTS-134494
Name
Eastern Specialist Services Ltd

Roles

supplier

Address

Region
UKH14
Locality
Lowestoft
Postal Code
NR32 1DE
Country Name
United Kingdom
Street Address
NR32 1DE

Details

Scale
sme

Identifier

Id
10110511
Legal Name
Eastern Specialist Services Ltd
Organisation 10
Id
GB-FTS-134495
Name
Cera Care Operations Ltd

Roles

supplier

Address

Region
UKH3
Locality
Colchester
Country Name
United Kingdom
Street Address
CO4 9QR

Details

Scale
large

Identifier

Id
04320403
Legal Name
Cera Care Operations Ltd
Organisation 11
Id
GB-FTS-134496
Name
Verity Healthcare Limited

Roles

supplier

Address

Region
UKI
Locality
London
Postal Code
N1 7GU
Country Name
United Kingdom
Street Address
N1 7GU

Details

Scale
sme

Identifier

Id
221860529
Legal Name
Verity Healthcare Limited
Organisation 12
Id
GB-FTS-134497
Name
Manorcourt Care (Norfolk) Limited

Roles

supplier

Address

Region
UKH3
Locality
Colchester
Postal Code
CO7 7QR
Country Name
United Kingdom
Street Address
CO7 7QR

Details

Scale
large

Identifier

Id
04516799
Legal Name
Manorcourt Care (Norfolk) Limited

Award information

Award 1
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-1
Title
Western PCN - Coastal
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134490
Name
Norvic Healthcare (Anglia) Limited
Supplier 2
Id
GB-FTS-134495
Name
Cera Care Operations Ltd

Related lots

1
Award 2
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-2
Title
Western PCN - Kings Lynn
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134491
Name
Universal Care Services UK Ltd
Supplier 2
Id
GB-FTS-134492
Name
Norvic Healthcare (Anglia) Limited
Supplier 3
Id
GB-FTS-134496
Name
Verity Healthcare Limited

Related lots

2
Award 3
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-3
Title
Western PCN - Fens & Brecks
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134492
Name
Norvic Healthcare (Anglia) Limited
Supplier 2
Id
GB-FTS-134496
Name
Verity Healthcare Limited

Related lots

3
Award 4
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-4
Title
Western PCN - Swaffham & Downham
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134491
Name
Universal Care Services UK Ltd
Supplier 2
Id
GB-FTS-134492
Name
Norvic Healthcare (Anglia) Limited

Related lots

4
Award 5
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-5
Title
Northern PCN - North Norfolk 1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134493
Name
Cera Care Operations Ltd
Supplier 2
Id
GB-FTS-134497
Name
Manorcourt Care (Norfolk) Limited

Related lots

5
Award 6
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-6
Title
Northern PCN - North Norfolk 2
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134494
Name
Eastern Specialist Services Ltd
Supplier 2
Id
GB-FTS-134492
Name
Norvic Healthcare (Anglia) Limited

Related lots

6
Award 7
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-7
Title
Northern PCN - North Norfolk 3
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134494
Name
Eastern Specialist Services Ltd
Supplier 2
Id
GB-FTS-134492
Name
Norvic Healthcare (Anglia) Limited

Related lots

7

Contracts and changes

Entry 1
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-1
Title
Western PCN - Coastal
Status
active
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-1
Date Signed
16 Dec 2024, 00:00

Value

Amount
5,600,000
Currency
GBP
Entry 2
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-2
Title
Western PCN - Kings Lynn
Status
active
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-2
Date Signed
1 Nov 2024, 00:00

Value

Amount
56,000,000
Currency
GBP
Entry 3
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-3
Title
Western PCN - Fens & Brecks
Status
active
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-3
Date Signed
1 Nov 2024, 00:00

Value

Amount
56,000,000
Currency
GBP
Entry 4
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-4
Title
Western PCN - Swaffham & Downham
Status
active
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-4
Date Signed
1 Nov 2024, 00:00

Value

Amount
56,000,000
Currency
GBP
Entry 5
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-5
Title
Northern PCN - North Norfolk 1
Status
active
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-5
Date Signed
1 Nov 2024, 00:00

Value

Amount
56,000,000
Currency
GBP
Entry 6
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-6
Title
Northern PCN - North Norfolk 2
Status
active
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-6
Date Signed
1 Nov 2024, 00:00

Value

Amount
56,000,000
Currency
GBP
Entry 7
Id
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-7
Title
Northern PCN - North Norfolk 3
Status
active
Award ID
000628-2025-NCCT42880 – Framework for Home Support Providers for West & North Norfolk-7
Date Signed
1 Nov 2024, 00:00

Value

Amount
56,000,000
Currency
GBP

Recorded locations

  • Buyer location · NR1 2DH · UKH15 · United Kingdom
  • Delivery location · UKH16

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04696a-2025-01-09T10:46:22Zcompiled ·