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PROCUREMENT OPPORTUNITY

Retail Systems Procurement

ScotRail Trains Limited · award, contract

Tender information last checkedLast checked 26 Sept 2026, 01:11.

Opportunity overview

ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SilverRail Technologies

Match pending…
Contract value
£83.8m
Awarded
Not supplied
Contract signed
28 May 2026
Award ID
077768-2026-1
Status
active
Location
London, UK, WC2E 7JS, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SR-PACT-PROJ-0317
Status
complete
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Negotiated procedure with prior call for competition

Legal basis

Id
32014L0025
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Description
ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical & Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Options

Description
FUTURE OPTION: On-Train Mobile TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKM

Delivery Location

Description
Throughout the geographical area of Scotland

Buyer, suppliers and contacts

Organisation 1
Name
ScotRail Trains Limited
Id
GB-FTS-109661

Identifier

Legal Name
ScotRail Trains Limited

Address

Street Address
Atrium Court
Locality
Glasgow
Region
UKM
Postal Code
G2 6HQ
Country Name
United Kingdom

Contact

Telephone
+44 7804976224

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CE_ACTIVITY
Id
RAILWAY_SERVICES
Description
Railway services
Organisation 2
Name
SilverRail Technologies
Id
GB-FTS-185850

Identifier

Legal Name
SilverRail Technologies

Address

Street Address
27 Maiden Lane, Covent Garden
Locality
London
Region
UK
Postal Code
WC2E 7JS
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
Sheriff Court
Id
GB-FTS-10727

Identifier

Legal Name
Sheriff Court

Address

Locality
Glasgow
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
077768-2026-1
Status
active
Has Subcontracting
Yes

Related lots

1

Subcontracting

Minimum Percentage
0.53
Maximum Percentage
0.53
Description
Manufacture, Supply and Maintenance of Ticket Vending Machines Supply, Software and Support for On-Train Mobile Ticket Sales and Ticket Office Ticket Sales

Suppliers

Supplier 1
Id
GB-FTS-185850
Name
SilverRail Technologies

Contracts and changes

Entry 1
Id
077768-2026-1
Award ID
077768-2026-1
Status
active
Date Signed
29 May 2026, 00:00

Value

Amount
83,763,400
Currency
GBP

Recorded locations

  • Buyer location · Glasgow · UKM · G2 6HQ · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 077768-2026award, contract ·