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PROCUREMENT OPPORTUNITY

BBC Employee Assistance Services

The British Broadcasting Corporation (BBC) · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:13.

Opportunity overview

Health and Wellbeing are key priorities for the BBC and underpin our strategic ambition to “make the BBC an even greater place to work for everyone.” We are committed to offering wellbeing services that meets the needs of our diverse workforce and the demands of a 24/7 global organisation where people thrive and are able to achieve their full potential. Our Health & Wellbeing provisions focus on building proactive initiatives and timely support and include an extensive range of information, guidance and access to services to help prevent health issues, protect and promote mental health and get support when needed with the aim of meeting our duty of care to staff and making the BBC a great place to work. Initiatives increasingly focus on protecting colleagues from developing work related health issues from arising and helping colleagues build resilience through engaging multi-platform solutions that are accessible on-site, online, and remotely in a variety of local languages, considering the diversity and cultural needs of our colleagues. This Contract Notice invites bids for the following services, represented under 3 lots: Lot 1: Global Employee Assistance Programme (EAP) Providing support to UK and internationally based employees. Practical advice and signposting on a range of topics including mental health, wellbeing and trauma support. Provision of confidential support at the point of contact with appropriate assessments and identification of suitable services to BBC employees with personal and / or work related issues that affect their wellbeing and performance at work. Proactive preventative support in helping individuals to address their mental health and wellbeing needs before they develop into more complex and/or long-term health issues. Lot 2 - Critical Incident Support On-site or remotely as requested, which provides at a minimum group support sessions for colleagues using the principles of psychological first aid with an understanding of the variety of challenges facing global corporations that may affect the wellbeing of colleagues and 1:1 support for colleagues from appropriately trained professionals who have experience in dealing in psychological first aid. Lot 3 - Reflective Practice A service that delivers proactive and preventative measures that help mitigate the impact of risks associated with the type and level of exposure staff members are experiencing in their workplaces which might compromise their psychological wellbeing. The aim of this service is to reduce the adverse impact of high risk and high exposure work and promote the benefits of this work through evidence based interventions.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£1.5m
Awarded
Not supplied
Contract signed
5 Nov 2024
Award ID
000778-2025-1-1
Status
active
Location
London, UK, E1W 1AW, United Kingdom

Classification

  • CPV85147000 — Company health services

Lots

  • Global Employee Assistance ProgrammeValue not stated
  • Global Employee Assistance Programme£1.5m
  • Critical Incident Support£535k
  • Reflective Practice£1.2m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PROC 2023 92 TO-AS Employee Assistance Programme
Status
complete
Has Recurrence
No
Review Details
As stated in the Public Contracts Regulations 2015. The applicable review time limits shall be as stated in Regulations 92 and 93 Public Contracts Regulations 2015.
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
24 May 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999
Maximum Lots Awarded Per Supplier
3

Expected award period

Starts
24 May 2024, 12:00

Tender Period

Ends
24 May 2024, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
85147000
Scheme
CPV
Description
Company health services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
120

Submission Method

electronicSubmission
written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Where there is more than one economic operator, the BBC reserves the right to require a grouping of economic operators to take a particular legal form or to require a single economic operator to take primary liability or to require that each party undertakes joint and several liability. Please register your interest in this project by taking the following steps: 1 - Register your company on the Jaggaer eSourcing portal (this is only required once): 1.1 Go to https://bbc.bravosolution.co.uk 1.2 - Click the link on the login page to register. 1.3 Accept the terms and conditions and click 'Continue'. 1.4 - Enter your correct business and user details. 1.5 - Note the username you chose and click 'Save' when complete. 1.6 - You will shortly receive an email with your temporary password. 2 - Express an interest in the tender: 2.1 - Login to the portal with the username/password. 2.2 - Click the 'PQQs/ITTs Open to all Suppliers' link. (These are Pre-Qualification Questionnaires or Invitations to Tender open to any registered supplier). 2.3 - Click on the relevant PQQ/ITT to access the content. 2.4 - Click the 'Express Interest' button at the top of the page. This will move the PQQ/ITT into your 'My PQQs/My ITTs page. (This is a secure area reserved for your projects only. 2.5 - You can now access any attachments by clicking 'Buyer Attachments' in the 'PQQ/ITT Details' box. 3. Responding to the tender: 3.1 - Click 'My Response' under PQQ/ITT Details', you can choose to 'Create Response' or to 'Decline to Respond' (please give a reason if declining). 3.2 - You can now use the 'Messages' function to communicate with the buyer and seek any clarification. 3.3 - Note the deadline for completion, and then follow the onscreen instructions to complete the PQQ/ITT. There may be a mixture of online and offline actions for you to perform (there is detailed online help available). 3.4 You must then submit your reply using the 'Submit Response' button at the top of the page. If you require any further assistance, please consult the online help, or contact the Jaggaer eSourcing help desk.

Applies To

supplier

Lots and requirements

Entry 1
Id
Lot 1
Title
Global Employee Assistance Programme
Status
active
Has Options
Yes
Has Renewal
No
Description
Providing support to UK and internationally based employees. Practical advice and signposting on a range of topics including mental health, wellbeing and trauma support. Provision of confidential support at the point of contact with appropriate assessments and identification of suitable services to BBC employees with personal and / or work related issues that affect their wellbeing and performance at work. Proactive preventative support in helping individuals to address their mental health and wellbeing needs before they develop into more complex and/or long-term health issues. Additional information: The contract value range does not represent committed spend but instead represents the maximum spend that could be made over the contracts total term. The total value range includes anticipated spend from BBC Commercial Holding Limited.

Value

Amount
1,460,000
Currency
GBP

Options

Description
Option to extend for up to 2 years.

Contract period

Ends
30 Nov 2027, 23:59
Starts
1 Dec 2024, 00:00

Submission terms

Variant Policy
notAllowed
Entry 2
Id
Lot 2
Title
Critical Incident Support
Status
active
Has Options
Yes
Has Renewal
No
Description
On-site or remotely as requested, which provides at a minimum group support sessions for colleagues using the principles of psychological first aid with an understanding of the variety of challenges facing global corporations that may affect the wellbeing of colleagues and 1:1 support for colleagues from appropriately trained professionals who have experience in dealing in psychological first aid. Additional information: The contract value range does not represent committed spend but instead represents the maximum spend that could be made over the contracts total term. The total value range includes anticipated spend from BBC Commercial Holding Limited.

Value

Amount
535,000
Currency
GBP

Options

Description
Option to extend for up to 2 years

Contract period

Ends
30 Nov 2027, 23:59
Starts
1 Dec 2024, 00:00

Submission terms

Variant Policy
notAllowed
Entry 3
Id
Lot 3
Title
Reflective Practice
Status
active
Has Options
Yes
Has Renewal
No
Description
A service that delivers proactive and preventative measures that help mitigate the impact of risks associated with the type and level of exposure staff members are experiencing in their workplaces which might compromise their psychological wellbeing. The aim of this service is to reduce the adverse impact of high risk and high exposure work and promote the benefits of this work through evidence based interventions. Additional information: The contract value range does not represent committed spend but instead represents the maximum spend that could be made over the contracts total term. The total value range includes anticipated spend from BBC Commercial Holding Limited.

Value

Amount
1,200,000
Currency
GBP

Options

Description
Option to extend for up to 2 years

Contract period

Ends
30 Nov 2027, 23:59
Starts
1 Dec 2024, 00:00

Submission terms

Variant Policy
notAllowed
Entry 4
Id
1
Title
Global Employee Assistance Programme
Status
cancelled
Has Options
Yes
Description
Providing support to UK and internationally based employees. Practical advice and signposting on a range of topics including mental health, wellbeing and trauma support. Provision of confidential support at the point of contact with appropriate assessments and identification of suitable services to BBC employees with personal and / or work related issues that affect their wellbeing and performance at work. Proactive preventative support in helping individuals to address their mental health and wellbeing needs before they develop into more complex and/or long-term health issues.

Options

Description
Option to extend for up to 2 years.

Award criteria

Criteria

Criterion 1
Name
Merit
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Items and delivery

Item 1
Id
Lot 1
Related Lot
Lot 1

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
85147000
Scheme
CPV
Description
Company health services
Item 2
Id
Lot 2
Related Lot
Lot 2

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
85147000
Scheme
CPV
Description
Company health services
Item 3
Id
Lot 3
Related Lot
Lot 3

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
85147000
Scheme
CPV
Description
Company health services
Item 4
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
85147000
Scheme
CPV
Description
Company health services

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-3323
Name
The British Broadcasting Corporation (BBC)

Roles

buyer

Address

Region
UK
Locality
London
Postal Code
W1A 1AA
Country Name
United Kingdom
Street Address
Broadcasting House, Portland Place

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Scheme
COFOG
Description
Broadcasting

Identifier

Legal Name
The British Broadcasting Corporation (BBC)

Contact

Name
Kevin Waters
Fax Number
+44 1234567890
Telephone
+44 1234567890
Organisation 2
Id
GB-FTS-2538
Name
Business and Property Courts of England and Wales – TCC

Roles

reviewBody

Address

Locality
London
Postal Code
EC4A 1NL
Country Name
United Kingdom
Street Address
Rolls Building, 7 Rolls Building, Fetter Lane

Identifier

Legal Name
Business and Property Courts of England and Wales – TCC
Organisation 3
Id
GB-FTS-134585
Name
CNLR HORIZONS LIMITED (Trading as CIC)

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
E1W 1AW
Country Name
United Kingdom
Street Address
Second Floor, 66-68 East Smithfield, Pharmaceutical Building

Details

Scale
large

Identifier

Legal Name
CNLR HORIZONS LIMITED (Trading as CIC)
Organisation 4
Id
GB-FTS-15214
Name
Business and Property Courts of England and Wales - TCC

Roles

reviewBody

Address

Locality
London
Postal Code
EC4A 1NL
Country Name
United Kingdom
Street Address
Rolls Building, 7 Rolls Building, 7 Fetter Lane

Identifier

Legal Name
Business and Property Courts of England and Wales - TCC

Award information

Award 1
Id
000778-2025-1-1
Title
Lot 1 - Global Employee Assistance Programme (EAP)
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134585
Name
CNLR HORIZONS LIMITED (Trading as CIC)

Related lots

1
Award 2
Id
000778-2025-2
Title
Lot 2 - Critical Incident Support
Status
unsuccessful
Status Details
discontinued

Related lots

1
Award 3
Id
000778-2025-3
Title
Lot 3 - Reflective Practice
Status
unsuccessful
Status Details
discontinued

Related lots

1

Contracts and changes

Entry 1
Id
000778-2025-1-1
Title
Lot 1 - Global Employee Assistance Programme (EAP)
Status
active
Award ID
000778-2025-1-1
Date Signed
5 Nov 2024, 00:00

Value

Amount
1,460,000
Currency
GBP

Recorded locations

  • Buyer location · London · UK · W1A 1AA · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04531d-2025-01-10T09:53:53Zcompiled ·