ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

ICGS Helpline Support Services

Corporate Officer of the House of Commons · award, contract

Tender information last checkedLast checked 27 Sept 2026, 07:33.

Opportunity overview

A contract for the provision of telephone and email telephone support services to investigate complaints of bullying, harassment, and sexual misconduct.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

VICTIM SUPPORT

Matched by exact name
Contract value
£479.9k
Awarded
Not supplied
Contract signed
5 Aug 2024
Award ID
062737-2026-1
Status
active
Identifier
02158780
Location
Cardiff, UKI32, CF3 5EA, United Kingdom

Classification

  • CPV72253000 — Helpdesk and support services

Lots

  • An FTS open procedure. Invitation to Tender was issued, and 2 suppliers submitted a tender response.<br/>F14: Notice for changes or addition information 2024/S 000-012158 was published after the initial contract notice.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
GSV2667
Status
complete
Main Procurement Category
services
Cross Border Law
PCR2015
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72253000
Description
Helpdesk and support services

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Description
An FTS open procedure. Invitation to Tender was issued, and 2 suppliers submitted a tender response.<br/>F14: Notice for changes or addition information 2024/S 000-012158 was published after the initial contract notice.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70%
Criterion 2
Name
Commercial
Type
cost
Description
30%

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI32

Delivery Location

Description
Palace of Westminster, London, SW1A 0AA

Buyer, suppliers and contacts

Organisation 1
Name
Corporate Officer of the House of Commons
Id
GB-FTS-112543

Identifier

Legal Name
Corporate Officer of the House of Commons
Id
210715608

Address

Street Address
Parliament Square
Locality
LONDON
Region
UKI32
Postal Code
SW1A 0AA
Country Name
United Kingdom

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
House of Lords
Id
GB-FTS-182698

Identifier

Legal Name
House of Lords

Address

Street Address
Corporate Officer of the House of Lords
Locality
London
Region
UKI32
Postal Code
SW1A 0AA
Country Name
United Kingdom

Contact

Roles

buyer

Details

Organisation 3
Name
House of Commons
Id
GB-FTS-182697

Identifier

Legal Name
House of Commons

Address

Street Address
Corporate Officer of the House of Lords
Locality
London
Region
UKI32
Postal Code
SW1A 0AA
Country Name
United Kingdom

Contact

Roles

buyer

Details

Organisation 4
Name
VICTIM SUPPORT
Id
GB-FTS-184237

Identifier

Legal Name
VICTIM SUPPORT
Id
02158780

Address

Street Address
1 BRIDGE STREET
Locality
Cardiff
Region
UKI32
Postal Code
CF3 5EA
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 5
Name
The High Court of England and Wales
Id
GB-FTS-38536

Identifier

Legal Name
The High Court of England and Wales

Address

Street Address
The Strand
Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Roles

reviewBody
reviewContactPoint

Details

Award information

Award 1
Id
062737-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-184237
Name
VICTIM SUPPORT

Contracts and changes

Entry 1
Id
062737-2026-1
Award ID
062737-2026-1
Status
active
Date Signed
6 Aug 2024, 00:00

Value

Amount
479,856.56
Currency
GBP

Recorded locations

  • Buyer location · LONDON · UKI32 · SW1A 0AA · United Kingdom
  • Delivery location · UKI32

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 062737-2026award, contract ·