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PROCUREMENT OPPORTUNITY

Synergy Business Process Services (BPS)

Department for Work & Pensions · award, contract

Tender information last checkedLast checked 3 Oct 2026, 22:23.

Opportunity overview

Provision of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Capita Business Services Ltd

Matched by exact name
Contract value
£873.4m
Awarded
Not supplied
Contract signed
2 Mar 2026
Award ID
022214-2026-1
Status
active
Location
London, UK, W2 6BD, United Kingdom

Classification

  • CPV79400000 — Business and management consultancy and related services
  • CPV48000000 — Software package and information systems
  • CPV48100000 — Industry specific software package
  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72250000 — System and support services
  • CPV72260000 — Software-related services
  • CPV72261000 — Software support services
  • CPV72300000 — Data services
  • CPV72317000 — Data storage services
  • CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security
  • CPV79211110 — Payroll management services
  • CPV79211120 — Sales and purchases recording services
  • CPV79630000 — Personnel services except placement and supply services
  • CPV79631000 — Personnel and payroll services

Lots

  • The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.<br/>The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.<br/>The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs).<br/>- Ministry of Justice (MoJ);<br/>- Department for Work and Pensions (DWP);<br/>- Department for the Environment, Food and Rural Affairs (DEFRA); and<br/>- Home Office (HO).<br/>DWP are currently the lead contracting authority for The Synergy Programme.<br/>The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs.<br/>The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C5167
Status
complete
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Competitive procedure with negotiation
Review Details
Review procedures are as set out in the Public Contracts Regulations 2015. Proceedings<br/>under the Public Contracts Regulations 2015 are time limited, and any such proceedings<br/>must be brought in the High Court of England and Wales.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
79400000
Description
Business and management consultancy and related services

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Description
The Authority sought to engage the market to work with The Synergy Programme and its stakeholders to ensure the delivery of a best in class, Value for Money (VfM), shared Human Resources (HR) and Finance Business Process Service (BPS) solution, which meet the needs of service users.<br/>The Synergy Programme has been established to bring together the individual Department plans in line with the Government Business Service (GBS) published Shared Services Strategy for Government: this includes building a common operating model, BPS, single technology, and single commercial strategy.<br/>The Synergy Programme comprises the following central Government Departments (Departments) and their Arm’s Length Bodies (ALBs).<br/>- Ministry of Justice (MoJ);<br/>- Department for Work and Pensions (DWP);<br/>- Department for the Environment, Food and Rural Affairs (DEFRA); and<br/>- Home Office (HO).<br/>DWP are currently the lead contracting authority for The Synergy Programme.<br/>The prime driver of the Synergy Programme is to drive significant business transformation across four cluster Departments and their ALBs.<br/>The Synergy Programme will drive significant business transformation across four major Departments and their ALBs in support of this ambition. Additionally, the government has set out ambitious objectives to put sustainability at the heart of our government services.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Technical Envelope
Type
quality
Description
60
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Type
price
Description
30

Options

Description
The initial term of this contract is for a period of seven years. There is an optional extension period of up to an additional three years in any combination of annual increments.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
48100000
Description
Industry specific software package
Entry 3
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support
Entry 4
Scheme
CPV
Id
72250000
Description
System and support services
Entry 5
Scheme
CPV
Id
72260000
Description
Software-related services
Entry 6
Scheme
CPV
Id
72261000
Description
Software support services
Entry 7
Scheme
CPV
Id
72300000
Description
Data services
Entry 8
Scheme
CPV
Id
72317000
Description
Data storage services
Entry 9
Scheme
CPV
Id
79000000
Description
Business services: law, marketing, consulting, recruitment, printing and security
Entry 10
Scheme
CPV
Id
79211110
Description
Payroll management services
Entry 11
Scheme
CPV
Id
79211120
Description
Sales and purchases recording services
Entry 12
Scheme
CPV
Id
79630000
Description
Personnel services except placement and supply services
Entry 13
Scheme
CPV
Id
79631000
Description
Personnel and payroll services

Delivery locations

Entry 1
Region
UK

Buyer, suppliers and contacts

Organisation 1
Name
Department for Work & Pensions
Id
GB-FTS-160262

Identifier

Legal Name
Department for Work & Pensions

Address

Street Address
Caxton House, 6-12 Tothill Street, London, SW1H 9NA
Locality
London
Region
UK
Postal Code
SW1H 9NA
Country Name
United Kingdom

Contact

Name
Jonathan McWilliams

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
MINISTRY
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Capita Business Services Ltd
Id
GB-FTS-177008

Identifier

Legal Name
Capita Business Services Ltd

Address

Street Address
First Floor, 2 Kingdom Street, Paddington
Locality
London
Region
UK
Postal Code
W2 6BD
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Royal Courts of Justice
Id
GB-FTS-537

Identifier

Legal Name
Royal Courts of Justice

Address

Street Address
The Strand
Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Roles

reviewBody

Details

Award information

Award 1
Id
022214-2026-1
Status
active
Has Subcontracting
Yes

Related lots

1

Subcontracting

Minimum Percentage
0.05
Maximum Percentage
0.05
Description
Technical and professional services

Suppliers

Supplier 1
Id
GB-FTS-177008
Name
Capita Business Services Ltd

Contracts and changes

Entry 1
Id
022214-2026-1
Award ID
022214-2026-1
Status
active
Date Signed
2 Mar 2026, 00:00

Value

Amount
873,410,000
Currency
GBP

Recorded locations

  • Buyer location · London · UK · SW1H 9NA · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 022214-2026award, contract ·