ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

PURCH2361 Provision of Customer Relationship Management (CRM)

University of Glasgow · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:07.

Opportunity overview

Award of PURCH2361– Provision of Customer Relationship Management (CRM).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Deloitte

Match processing…
Contract value
£4.4m
Awarded
Not supplied
Contract signed
10 Mar 2025
Award ID
009272-2025-PURCH2361-1
Status
active
Location
Edinburgh, UK, EH3 8RY, United Kingdom

Classification

  • CPV72212445 — Customer Relation Management software development services

Lots

  • Award of PURCH2361– Provision of Customer Relationship Management (CRM).Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PURCH2361
Status
complete
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Competitive procedure with negotiation

Covered By

GPA

Amendments

Entry 1
Id
1
Description
Deadline Falls on a bank holiday

Unstructured Changes

Entry 1

Where

Label
Time limit
Section
IV.2.2

New Value

Date
2 Apr 2024, 12:00

Old Value

Date
29 Mar 2024, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Second Stage

Invitation Date
22 Apr 2024, 00:00
Successive Reduction
Yes
No Negotiation Necessary
Yes

Tender Period

Ends
29 Mar 2024, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
72212445
Scheme
CPV
Description
Customer Relation Management software development services

Submission terms

Languages

en

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Minimum
-Public liability insurance with a limit of indemnity of not less than five million pounds sterling (5,000,000 GBP) in relation to any one claim or series of claims; -Employer's liability insurance with a limit of indemnity of not less than five million pounds sterling (5,000,000 GBP); -Professional indemnity insurance with a limit of indemnity of not less than five million pounds sterling (5,000,000 GBP) in relation to any one claim or series of claims - Financial Turnover : Provide 3 years annual accounts. See University guideline on the Financial Health of Suppliers at the following link: https://www.gla.ac.uk/myglasgow/procurementoffice/informationforsuppliers/allsuppliers/

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Award of PURCH2361– Provision of Customer Relationship Management (CRM).

Renewal

Description
Option to extend for 2 periods of 12 months each

Second Stage

Maximum Candidates
5
Minimum Candidates
5

Award criteria

Criteria

Criterion 1
Name
Capability
Type
quality
Description
55%
Criterion 2
Name
Vendor Presentation
Type
quality
Description
15%
Criterion 3
Type
price
Description
30%

Contract period

Duration In Days
2,520

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKM82
Entry 2
Region
UKM82

Published documents

Entry 1
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-1836
Name
University of Glasgow

Roles

buyer

Address

Region
UKM82
Locality
Glasgow
Postal Code
G12 8QQ
Country Name
United Kingdom
Street Address
Procurement Office, Tay House

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
09
Scheme
COFOG
Description
Education

Identifier

Legal Name
University of Glasgow

Contact

Name
Stephen Otiende
Fax Number
+44 0000000000
Telephone
+44 1413304012
Organisation 2
Id
GB-FTS-1837
Name
Glasgow Sheriff Court & Justice of the Peace Court

Roles

reviewBody

Address

Locality
Glasgow
Postal Code
G5 9TW
Country Name
United Kingdom
Street Address
1 Carlton Place

Identifier

Legal Name
Glasgow Sheriff Court & Justice of the Peace Court
Organisation 3
Id
GB-FTS-140689
Name
Deloitte

Roles

supplier

Address

Region
UK
Locality
Edinburgh
Postal Code
EH3 8RY
Country Name
United Kingdom
Street Address
9 Haymarket Square

Details

Scale
large

Identifier

Legal Name
Deloitte

Contact

Telephone
+44 7717513026

Award information

Award 1
Id
009272-2025-PURCH2361-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-140689
Name
Deloitte

Related lots

1

Contracts and changes

Entry 1
Id
009272-2025-PURCH2361-1
Status
active
Award ID
009272-2025-PURCH2361-1
Date Signed
10 Mar 2025, 00:00

Value

Amount
4,390,464
Currency
GBP

Recorded locations

  • Buyer location · Glasgow · UKM82 · G12 8QQ · United Kingdom
  • Delivery location · UKM82

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-044407-2025-03-13T15:24:00Zcompiled ·