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PROCUREMENT OPPORTUNITY

Consumer Insights DPS Framework Contract

ENERGY SYSTEMS CATAPULT LIMITED · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:05.

Opportunity overview

The Energy Systems Catapult (ESC) is one of a network of elite technology and innovation centre's set up by Innovate UK. The ESC works with companies that are focused on exploiting the opportunities created by the need to transform global energy systems; not only playing a part in accelerating technology based solutions, but also engaging with Government to address the market mechanisms and business models that will be required to enable such solutions. ESC is looking to setup a Dynamic Purchasing System (DPS) framework to have a robust supply chain to support the work ESC's Consumer Insights (CI) team undertakes and is seeking application from suitable suppliers who have the skills, experience and capability to provide their service to one or more of the key areas CI cover. Applicants may select 1 or more of the Lots and providing you meet the minimum criteria your application will be successful. To apply to join the Consumer Insights DPS framework please follow the instructions below: To register your companies interest and request for an application pack please send an email to: procurement@es.catapult.org.uk Please ensure in the subject line you mark it as: "CI DPS Application request". If you do not enter the above in the subject line your email will not be read. Please allow up to 5 working days to receive the application pack and please note there is no deadline for applications and ESC will accept new application up to the end of the contract period.

Classification

  • CPV73000000 — Research and development services and related consultancy services
  • CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security

Lots

  • Full-Service Qualitative ResearchValue not stated
  • Transcription and Content AnalysisValue not stated
  • Web DevelopmentValue not stated
  • Contractors will apply their expertise to work within the ESC Consumer Insight team on a short term and fixed basis to deliver individual projects as specified. These may be in the fields of market research, user research, UX/UI design and/or service design Market and user research activities will typically include some or all of the following: 1. Develop a comprehensive understanding of our business and project requirements and translate them into clear research objectives. 2. Work independently and in collaboration with our team as needed to develop research plans, and conduct end to end market and/or user research a. This might include interviews, surveys, usability testing, and other user research methods to gather insights into user behavior and preferences. 3. Analyse and interpret data (quantitative and qualitative, primary and secondary) and generate insights that move understanding beyond observed/measured data and support actionable recommendations. Deliver timely and insightful reports that use a clear narrative to summarize research findings and provide actionable recommendations. 5. Participate in team meetings and contribute to discussions around market and/or user research methodology and best practices. Suppliers providing market research services must be familiar with the Market Research Society (MRS) Code of Conduct and adhere to it at all times. UX/UI and service design activities will typically include some or all of the following: 1. Develop a comprehensive understanding of existing evidence (e.g. user requirements) 2. Define an approach and then deliver design tools (e.g. user stories, personas, customer journeys) that enable the design of outstanding product/service experiences. These should be accompanied by clear and engaging instructions on their use. 3. Propose a design approach and implement it to deliver style guides, user interface wireframes, design sprints and other experience design outputs.Value not stated
  • Full-Service Quantitative ResearchValue not stated
  • Recruitment & Fieldwork LogisticsValue not stated
  • User RequirementsValue not stated
  • Creating Design ToolsValue not stated
  • Experience DesignValue not stated
  • Experience TestingValue not stated
  • Text SupportValue not stated
  • Marketing and CommunicationsValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ESC20146
Status
planned
Main Procurement Category
services

Covered By

GPA

Amendments

Entry 1
Id
2
Description
We are no longer accepting applications for this DPS. Thank you for your interest.

Unstructured Changes

Entry 1

Where

Section
II.1.4

New Value

Date
30 Jan 2025, 16:00

Old Value

Legal basis

Id
32014L0024
Scheme
CELEX

Communication

Future Notice Date
31 Dec 2024, 00:00

Classification

Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security

Participation Fees

Entry 1
Id
1

Type

document

Lots and requirements

Entry 1
Id
1
Title
Full-Service Qualitative Research
Status
planned
Description
1) Design a suitable bespoke methodology to meet the specific need of each project 2) Apply advanced research techniques and those from other disciplines to deliver best in class methodologies, for example but not limited to: co-creation, ethnography, citizen's juries 3) Design all research materials and refine them in light of feedback from the ESC; 4) Recruit participants ranging from householders to SME business owners and Energy Managers. Summarise those recruited and report any challenges; 5) Manage the logistics of the research, including for instance: a) Hiring a suitable fieldwork venue or coordinating appropriate online research tools b) Distributing pre-work tasks c) Obtaining participants' consent d) Paying participants' incentives 6) Conduct all primary research activities (e.g. moderation in person, on the phone, or online) 7) Analyse the evidence collected 8) Report the insights and implications in an engaging and practical way (including audio/video recordings to bring findings to life) 9) Deliver all supporting documentation (e.g., recruitment screener, discussion
Entry 2
Id
2
Title
Full-Service Quantitative Research
Status
planned
Description
1) Design a suitable bespoke research approach that best meets the project objectives 2) Apply advanced research techniques and those from other disciplines to deliver best in class methodologies, for example but not limited to: choice experiments, segmentation, 3) Advise on the sample frame and most appropriate sampling technique. 4) Design all research materials including crafting clear, concise and engaging surveys. 5) Refine draft research materials in light of feedback from the ESC; 6) Manage all research logistics, including data protection, consent and incentives; 7) Potentially train field staff to collect technical information (e.g., the type of heating system); 8) Potentially partner with 3rd parties to broaden capability in key areas (e.g., local interviewers); 9) Conduct fieldwork, either on-line, face to face, or in home, with samples ranging from householders to SME business owners and Energy Managers. 10) Where required, deliver a nationally representative UK sample of 3,000+ consumers 11) Code free text data from 'open' questions and clean raw data if required; 12) Analyse the data to extract useful information (e.g., to segment the market; recruit individuals in specific segments; understand decisions; and evaluate concepts); 12) Report the methodology, limitations, key insights and implications in a practical and engaging way. 13) Deliver raw data, analysis (e.g., SPSS files) and key documents (e.g. sample summary, survey and any other research materials); 14) Assist the ESC with acting on the implications of the research.
Entry 3
Id
3
Title
Recruitment & Fieldwork Logistics
Status
planned
Description
1) Advise on the sample frame and most appropriate sampling technique; 2) Recruit participants ranging from householders to SME business owners and Energy Managers, for qualitative and quantitative research. Summarise those recruited and report any challenges; 3) Where required, deliver a quantitative, nationally representative UK sample of 3,000+ consumers 4) Field qualitative and/or quantitative research on behalf of ESC, using research materials provided by ESC (including screener, discussion guide, questionnaire and/or online survey link, stimulus materials). For qualitative research this might include: a) Hiring a suitable fieldwork venue or coordinating appropriate online research tools b) Distributing pre-work tasks c) Obtaining participants' consent d) Paying participants' incentives For quantitative research this might include: a) Manage all research logistics, including data protection, consent and incentives; b) Potentially train field staff to collect technical information (e.g. the type of heating system); c) Potentially partner with 3rd parties to broaden capability in key areas (e.g., local interviewers); d) Conduct fieldwork, either on-line, face to face, or in home, with samples ranging from householders to SME business owners and Energy Managers. 6) Deliver raw data arising from all fieldwork e.g., a) transcripts, audio- and video-recordings, and second stage content analysis of qualitative fieldwork b) raw quantitative survey data in .csv, Excel, or SPSS
Entry 4
Id
4
Title
User Requirements
Status
planned
Description
1) Draft a proposal setting out how you will meet the ESC's research requirements. 2) Recommend a suitable bespoke research methodology (e.g., diary studies, contextual enquiry, card sorting) to finesse and finalise in collaboration with the ESC; 3)Design all research materials and refine them in light of feedback from the ESC; 4) Recruit participants, summarising those recruited and reporting any challenges; 5) Conduct all primary research activities, including managing logistics (e.g., incentives); 6) Distil all the data to deduce detailed user requirements. 7) Document the user requirements clearly and concisely in a way developers can use 8) Communicate the key findings in an engaging and practical way 19) Deliver all supporting documentation (e.g., recruitment screener, discussion guide, research materials, notes, audio/video recordings)
Entry 5
Id
5
Title
Creating Design Tools
Status
planned
Description
1) Absorb existing evidence (e.g., user requirements produced by LOT 3); 2) Set out your proposal for using this evidence to produce design tools to meet the project aims; Note: If you highlight major evidence gaps, the ESC may initiate work to fill them 3) Design draft tools based on the available evidence and refine them in light of feedback from the ESC; 4) Deliver design tools (e.g., user stories, personas, customer journeys) that enable the design of outstanding product/service experiences, along with clear, concise, engaging instructions on how to use them.
Entry 6
Id
6
Title
Experience Design
Status
planned
Description
1) Set out your proposal for designing a product/service experience that meets the project aims. 2) Implement your design process to produce the materials set out in your proposal. 3) Have practical understanding of WCAG accessibility and Government Digital Principles (GDS) guidelines 4) Deliver sufficiently detailed documentation to enable product/service delivery. Notes: - We would expect your process to follow best practice and so include time to (a) absorb relevant background materials (e.g., user requirements and design tools produced by LOT 3 and LOT 4 (b) include users and the ESC to ensure designs are fit for purpose; and (c) collaborate with others to understand the design constraints and work well around them. - The ESC may elect to fill critical gaps revealed by your work.
Entry 7
Id
7
Title
Experience Testing
Status
planned
Description
1) Draft a proposal setting out the detailed method you will use to explore user needs and test product/service experiences. 2) Design all research materials and refine them in light of feedback from the ESC; 3) Recruit participants to take part in research, summarising those recruited and reporting any challenges. 4) Conduct all product/service experience testing, including managing logistics (e.g., incentives); 5) Distil all the data to deduce detailed recommendations for improving experiences. 6) Document these recommendations precisely enough to enable priority problems to be tackled. 7) Communicate the key findings clearly and concisely.
Entry 8
Id
8
Title
Text Support
Status
planned
Description
Must have technical knowledge for the energy sector Have copywriters and proof-readers to check over: • Reports • Bids • Proposals Must be able to complete the work promptly, all depending on the length of the document and urgency of work. This will be discussed beforehand. Ideally, will have experience working with quantitative and qualitative data and writing interpretations of that data for a range of audiences from lay-person to technical expert. Ability to produce short compelling case studies based on consumer data (up to 2 pages A4) Able to write proposals and bid documents to identified hot buttons and win themes.
Entry 9
Id
9
Title
Marketing and Communications
Status
planned
Description
Must have some experience in applying your trade to innovative services and to the energy sector. Be able to support ESC in developing materials to trial new service appeal. Must have the creative ability and skill to: • Create Flyers/Pamphlets with text and images provided by ESC. • Create your own images keeping with ESC branding. • Create digital/interactive guides and/or manuals. • Corporate illustrators available to join at events/workshops. • Storyboarding • Animations and videos
Entry 10
Id
10
Title
Transcription and Content Analysis
Status
planned
Description
1) Deliver transcripts of qualitative research interviews and focus groups. 2) Working to a content analysis template provided by ESC: a) review and provide feedback on the template; b) provide detailed, second stage content analysis of qualitative interviews and focus groups that: -groups responses by theme, -shows the respondent IDs related to each theme and individual response, -applies colour coding to identify responses from sub-samples of respondents, -includes relevant supporting quotes. c) provide an interim content analysis for review by ESC and enact any feedback any feedback in the final analysis document.
Entry 11
Id
11
Title
Web Development
Status
planned
Description
Main scope of services 1) Web development 2) Web hosting 3) Build digital prototypes with front-end. 4) App development 5) Full stack developer
Entry 12
Id
12
Status
planned
Description
Contractors will apply their expertise to work within the ESC Consumer Insight team on a short term and fixed basis to deliver individual projects as specified. These may be in the fields of market research, user research, UX/UI design and/or service design Market and user research activities will typically include some or all of the following: 1. Develop a comprehensive understanding of our business and project requirements and translate them into clear research objectives. 2. Work independently and in collaboration with our team as needed to develop research plans, and conduct end to end market and/or user research a. This might include interviews, surveys, usability testing, and other user research methods to gather insights into user behavior and preferences. 3. Analyse and interpret data (quantitative and qualitative, primary and secondary) and generate insights that move understanding beyond observed/measured data and support actionable recommendations. Deliver timely and insightful reports that use a clear narrative to summarize research findings and provide actionable recommendations. 5. Participate in team meetings and contribute to discussions around market and/or user research methodology and best practices. Suppliers providing market research services must be familiar with the Market Research Society (MRS) Code of Conduct and adhere to it at all times. UX/UI and service design activities will typically include some or all of the following: 1. Develop a comprehensive understanding of existing evidence (e.g. user requirements) 2. Define an approach and then deliver design tools (e.g. user stories, personas, customer journeys) that enable the design of outstanding product/service experiences. These should be accompanied by clear and engaging instructions on their use. 3. Propose a design approach and implement it to deliver style guides, user interface wireframes, design sprints and other experience design outputs.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 5
Id
5
Related Lot
5

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 6
Id
6
Related Lot
6

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 7
Id
7
Related Lot
7

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 8
Id
8
Related Lot
8

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 9
Id
9
Related Lot
9

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 10
Id
10
Related Lot
10

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 11
Id
11
Related Lot
11

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 12
Id
12
Related Lot
12

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
73000000
Scheme
CPV
Description
Research and development services and related consultancy services

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-08705784
Name
ENERGY SYSTEMS CATAPULT LIMITED

Roles

buyer

Address

Region
UKG31
Locality
BIRMINGHAM
Postal Code
B46BS
Country Name
United Kingdom
Street Address
7Th Floor, Cannon House,18 The Priory Queensway

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
05
Scheme
COFOG
Description
Environmental protection

Identifier

Id
08705784
Scheme
GB-COH
Legal Name
ENERGY SYSTEMS CATAPULT LIMITED

Contact

Name
Procurement Manager

Recorded locations

  • Buyer location · BIRMINGHAM · UKG31 · B46BS · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0433e2-2025-01-30T15:09:09Zcompiled ·