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PROCUREMENT OPPORTUNITY

Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes

General Dental Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 19:04.

Opportunity overview

The General Dental Council (GDC) has award a contract for Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes. The contract will o enhance the registration experience so that it is more aligned to applicant expectations, with the potential to also improve the registrant experience. At the forefront they require the development of a seamless digital (paperless) registration process for Dental Care Professionals (DCPs) and Dentists that is integrated with the GDC’s CRM platform that enables the storage and upload of documentation, wherever possible, allowing a faster; lower risk path to registration that allows both GDC and applicants to track the progress of their application. The aim is to move to a digital (paperless) registration process for DCPs and Dentists that is integrated with GDCs CRM platform (Microsoft Dynamics CRM). The process must allow for an application to be completed online, with functions to allow for the safe upload of all required documents for registrants; & which synchronizes uploaded data to the in-house CRM system with an associated workflow

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

PriceWaterhousecooper LLP

Match pending…
Contract value
£2.1m
Awarded
Not supplied
Contract signed
31 Aug 2024
Award ID
004994-2025-GDC-2024-002-1
Status
active
Identifier
N/A
Location
London, UKI, SE1 2RT, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72200000 — Software programming and consultancy services
  • CPV72220000 — Systems and technical consultancy services
  • CPV72222000 — Information systems or technology strategic review and planning services
  • CPV72222300 — Information technology services
  • CPV72600000 — Computer support and consultancy services

Lots

  • The Supplier will deliver the following high-level requirement as part of their solution: - Implementation plan; project management and quality assurance arrangements. - Design, configuration, approach, and planning. - Security plan. - Testing and Acceptance plan (including User Acceptance Testing, system, interface, and regression testing). - Training and skills transfer. Training will be required for different types of users (to be agreed with the GDC); this will include and not be limited to tailored standard operating procedures designed for GDC users. - Data migration and integration to the existing GDC CRM. - Continuing assistance for users during initial period of go-live operation (such as on-site support for a period immediately following initial operational running down to telephone support for a further period). - Support/maintenance and enhancement Services as part of the Contract. The solution must be ‘out of the box’ which can be configured to meet our specific requirements and can integrate with our CRM system.£2.3m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
GDC-2024-002
Status
complete
Has Recurrence
No
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Covered By

GPA

Bid Opening

Date
4 Mar 2024, 12:15
Description
Procurement Team

Address

Street Address
West Midlands

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
4 Mar 2024, 12:15

Tender Period

Ends
4 Mar 2024, 12:00

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Submission terms

Languages

en

Bid Validity Period

Duration In Days
120

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
The Supplier will deliver the following high-level requirement as part of their solution: - Implementation plan; project management and quality assurance arrangements. - Design, configuration, approach, and planning. - Security plan. - Testing and Acceptance plan (including User Acceptance Testing, system, interface, and regression testing). - Training and skills transfer. Training will be required for different types of users (to be agreed with the GDC); this will include and not be limited to tailored standard operating procedures designed for GDC users. - Data migration and integration to the existing GDC CRM. - Continuing assistance for users during initial period of go-live operation (such as on-site support for a period immediately following initial operational running down to telephone support for a further period). - Support/maintenance and enhancement Services as part of the Contract. The solution must be ‘out of the box’ which can be configured to meet our specific requirements and can integrate with our CRM system.

Value

Amount
2,300,000
Currency
GBP

Options

Description
The Contract is £2,0075,760.80 excluding Vat as detailed at (II.2.6 Estimated total value of the published Contract Notice).   This envelope covers:  -the initial period of the contract of 3 years.  -the optional extension of up to a further 3 years  -the initial scope which covers the Registration process and CPD is anticipated to cost no more than £1.15 million of the total budget envelope.  - during the course of the Contract, we may commission additional services such as but not limited to Digitisation of Fitness to Practice processes and/or Hearings processes. These requirements are not within the initial scope of the current business case of the Contract and if requirement will require internal approval.  As a contingency for any potential additional phases and related services, we have included a provision of circa £1.15 million of the total budget envelope, which would be available at the earliest in Year 3, pending internal business cases.   - a provision for Price variations.  Any Price variation will be in accordance with the Change Control Procedure, which will include and not be limited to any proposed changes to pricing being documented, submitted for approval, and communicated transparently.   This process may include submitting a change request detailing the reasons for the variation, the impact on costs, and obtaining approval from relevant stakeholders or an authorised decision-making body before implementing the change.   The estimates contract value excludes value added tax which for the is current UK’s current rate of 20%.

Renewal

Description
The contract will be for an initial 3 years which may be extended by a further 3 years, increment to be decided by the Authority.

Award criteria

Criteria

Criterion 1
Name
Criterion 1: Fit for Purpose – Functional Requirements
Type
quality
Description
35
Criterion 2
Name
Criterion 2: Approach to Implementation
Type
quality
Description
25
Criterion 3
Name
Criterion 3: Contract Management  
Type
quality
Description
5
Criterion 4
Name
Criterion 4: Terms and conditions
Type
quality
Description
10
Criterion 5
Name
Criterion 5: Lifecycle cost
Type
cost
Description
25

Contract period

Duration In Days
2,160

Submission terms

Variant Policy
allowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Birmingham

Delivery locations

Entry 1
Region
UKG31
Entry 2
Region
UKG31

Additional Classifications

Entry 1
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 2
Id
72220000
Scheme
CPV
Description
Systems and technical consultancy services
Entry 3
Id
72200000
Scheme
CPV
Description
Software programming and consultancy services
Entry 4
Id
72600000
Scheme
CPV
Description
Computer support and consultancy services
Entry 5
Id
72222000
Scheme
CPV
Description
Information systems or technology strategic review and planning services

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-72749
Name
General Dental Council

Roles

buyer

Address

Region
UK
Locality
London
Postal Code
W1G 8DQ
Country Name
United Kingdom
Street Address
Wimpole Street

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Scheme
COFOG
Description
Health Regulator

Identifier

Legal Name
General Dental Council

Contact

Name
Erica Williams
Telephone
+44 207676000
Organisation 2
Id
GB-FTS-43584
Name
General Dental Council

Roles

reviewBody
mediationBody
reviewContactPoint

Address

Region
UKG31
Locality
London
Postal Code
W1G 8DQ
Country Name
United Kingdom
Street Address
37 Wimpole Street

Details

Identifier

Legal Name
General Dental Council

Contact

Name
Mary Onuegbu
Telephone
+44 2076760000

Additional Contact Points

Entry 1
Telephone
+44 207676000
Organisation 3
Id
GB-FTS-137927
Name
PriceWaterhousecooper LLP

Roles

supplier

Address

Region
UKI
Locality
London
Postal Code
SE1 2RT
Country Name
United Kingdom
Street Address
7 More London Riverside

Details

Scale
large

Identifier

Id
N/A
Legal Name
PriceWaterhousecooper LLP

Award information

Award 1
Id
004994-2025-GDC-2024-002-1
Title
Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes
Status
active

Suppliers

Supplier 1
Id
GB-FTS-137927
Name
PriceWaterhousecooper LLP

Related lots

1

Contracts and changes

Entry 1
Id
004994-2025-GDC-2024-002-1
Title
Software as a Service (SAAS) Solution for the Digitisation of Registration and Continuous Professional Development (CPD) processes
Status
active
Award ID
004994-2025-GDC-2024-002-1
Date Signed
1 Sept 2024, 00:00

Value

Amount
2,075,761
Currency
GBP

Recorded locations

  • Buyer location · London · UK · W1G 8DQ · United Kingdom
  • Delivery location · UKG31

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-042e36-2025-02-13T16:05:05Zcompiled ·