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PROCUREMENT OPPORTUNITY

Language Services

The Minister for the Cabinet Office acting through Crown Commercial Service · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:58.

Opportunity overview

The Crown Commercial Service (the Authority) has established a comprehensive Framework Contract for Language Services, encompassing the following key components: Translation Services Transcription, Stenography and Recording Services Telephone Interpreting Spoken and Visual Video Interpreting Services Spoken and Visual Face-to-Face Interpreting Services The Framework Contract was structured into 5 Lots, with Lot 5 requiring overseas requirements to be met.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

  • CPV32232000 — Video-conferencing equipment
  • CPV32353000 — Sound recordings
  • CPV48521000 — Music or sound editing software package
  • CPV48740000 — Foreign language translation software package
  • CPV64211000 — Public-telephone services
  • CPV72212740 — Foreign language translation software development services
  • CPV75230000 — Justice services
  • CPV79510000 — Telephone-answering services
  • CPV79530000 — Translation services
  • CPV79540000 — Interpretation services
  • CPV79551000 — Typing services
  • CPV79552000 — Word-processing services
  • CPV79821100 — Proofreading services
  • CPV79822300 — Typesetting services
  • CPV79822500 — Graphic design services

Lots

  • National Managed Service£101m
  • Translation and Supporting Services£7m
  • Transcription, Stenography and Recording Services£7m
  • Visual Interpreting Services£10m
  • Overseas and UK Interpreting Services£125m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
RM6302
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
1

Unstructured Changes

Entry 1

Where

Section
iv.2.2

New Value

Date
27 Sept 2024, 15:00

Old Value

Date
20 Sept 2024, 15:00
Entry 2

Where

Section
iv.2.7

New Value

Date
27 Sept 2024, 15:01

Old Value

Date
20 Sept 2024, 15:01
Entry 2
Id
3
Description
The procurement documents referenced at I.3 have been amended in accordance with this change and uploaded to the Contracts Finder Notice for this procurement: https://www.contractsfinder.service.gov.uk/Notice/b5fc164308414b23ba1723a668fed241_gl=1*1ljcgoc*_ga*NTM0MDU2NjA2LjE3MTkyMjMxNzE.*_ga_SK4BZ95L7T*MTc0NTQ5MzU0NS4zMDcuMS4xNzQ1NDkzNTY3LjAuMC4w

Unstructured Changes

Entry 1
Related Lot
1

Where

Label
Additional information
Section
II.2.14

New Value

Text
Lot 1 – National Managed Service = 21 places

Old Value

Text
Lot 1 – National Managed Service = 8 places
Entry 2
Related Lot
2

Where

Label
Additional information
Section
II.2.14

New Value

Text
Lot 2 – Translation and Supporting Services = 22 places

Old Value

Text
Lot 2 – Translation and Supporting Services = 6 places
Entry 3
Related Lot
3

Where

Label
Additional information
Section
II.2.14

New Value

Text
Lot 3 – Transcription, Stenography and Recording Services = 14 places

Old Value

Text
Lot 3 – Transcription, Stenography and Recording Services = 9 places
Entry 4
Related Lot
4

Where

Label
Additional information
Section
II.2.14

New Value

Text
Lot 4 – Visual Interpreting Services = 12 places

Old Value

Text
Lot 4 – Visual Interpreting Services = 6 places
Entry 5
Related Lot
5

Where

Label
Additional information
Section
II.2.14

New Value

Text
Lot 5 – Overseas and UK Interpreting Services = 11 places

Old Value

Text
Lot 5 – Overseas and UK Interpreting Services = 5 places
Entry 6

Where

Label
Information about a framework agreement or a dynamic purchasing system
Section
IV.1.3

New Value

Text
The procurement involves the establishment of a framework agreement: Framework agreement with several operators Lot 1 – National Managed Service = 21 places Lot 2 – Translation and Supporting Services = 22 places Lot 3 – Transcription, Stenography and Recording Services = 14 places Lot 4 – Visual Interpreting Services = 12 places Lot 5 – Overseas and UK Interpreting Services = 11 places

Old Value

Text
The procurement involves the establishment of a framework agreement: Framework agreement with several operators Lot 1 – National Managed Service = 8 places Lot 2 – Translation and Supporting Services = 6 places Lot 3 - Transcription, Stenography and Recording Services = 9 places Lot 4 - Visual Interpreting Services = 6 places Lot 5 - Overseas and UK Interpreting Services = 5 places

Bid Opening

Date
20 Sept 2024, 15:01

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Techniques

Has Framework Agreement
Yes

Framework Agreement

Period Rationale
Lot 1 – National Managed Service = 8 places Lot 2 – Translation and Supporting Services = 6 places Lot 3 - Transcription, Stenography and Recording Services = 9 places Lot 4 - Visual Interpreting Services = 6 places Lot 5 - Overseas and UK Interpreting Services = 5 places
Maximum Participants
9,999,999

Expected award period

Starts
20 Sept 2024, 15:01

Tender Period

Ends
20 Sept 2024, 15:00

Communication

Future Notice Date
11 Jul 2024, 00:00

Classification

Id
79540000
Scheme
CPV
Description
Interpretation services

Submission terms

Languages

en

Bid Validity Period

Ends
8 Apr 2025, 23:59

Submission Method

electronicSubmission
written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Candidates will be assessed in accordance with Section 5 of the 2015 Public Contract Regulations (implementing the directive) on the basis of information provided in response to an invitation to tender (ITT) registering for access.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Title
National Managed Service
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
This lot encompasses the provision of a comprehensive Managed Service across the United Kingdom. Suppliers selected for Lot 1 must deliver a flexible solution, allowing the Buyer to call off one, some, or all services. The services, provided by Suppliers awarded to Lot 1, should cover advisory services, administrative support, and efficient business processes, tailored to meet the diverse language service requirements of the Buyer. Spoken and Visual Translation, Transcription, Stenography, Recording and Support Services Spoken Telephone and Spoken and Visual Video Interpreting Spoken and Visual Face to Face Interpreting Additional information: Lot 1 – National Managed Service = 21 places

Value

Amount
101,000,000
Currency
GBP

Renewal

Description
The initial duration of the Framework is 3 years, with an option to extend for a further period of twelve (12) months. CCS reserve the right to extend lots by varying durations

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Translation and Supporting Services
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The provision of Translation and Support Services throughout the United Kingdom. Translation: The conversion of written documents into another language as text. Support Services: Additional services which include documentation formatting and file recreation. Please note that this Lot would not support any visual or tactile requirements such as Braille or In-vision BSL, refer to Lot 4 for these services. Additional information: Lot 2 – Translation and Supporting Services = 22 places

Value

Amount
7,000,000
Currency
GBP

Renewal

Description
The initial duration of the Framework is 3 years, with an option to extend for a further period of twelve (12) months. CCS reserve the right to extend lots by varying durations

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
Transcription, Stenography and Recording Services
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
This lot entails the provision of Transcription, Stenography and Recording Services throughout the United Kingdom. These included: Transcription Services: The conversion of recorded speech into a written format, delivered remotely or onsite. Recording Services: In person or remote recording and logging servicing. Stenography Services: The provision of Stenographers to take dictation using either shorthand notation or a stenotype machine, then later transcribe their notes into formal documents/records either remotely or onsite Additional information: Lot 3 – Transcription, Stenography and Recording Services = 14 places

Value

Amount
7,000,000
Currency
GBP

Renewal

Description
The initial duration of the Framework is 3 years, with an option to extend for a further period of twelve (12) months. CCS reserve the right to extend lots by varying durations

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 4
Id
4
Title
Visual Interpreting Services
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
This Lot facilitated communication for the Deaf, Deafblind, and others requiring support through the following services: Interpreting Services: The provision of face to face and remote (VRS/VRI) interpreting services. Translation Services: The provision of visual translation services, including BSL invision, braille and other visual/tactile translation services. Transcription Services: The provision of subtitling and or captioning services. Additional information: Lot 4 – Visual Interpreting Services = 12 places

Value

Amount
10,000,000
Currency
GBP

Renewal

Description
The initial duration of the Framework is 3 years, with an option to extend for us to extend for a further period of twelve (12) months. CCS reserve the right to extend lots by varying durations

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 5
Id
5
Title
Overseas and UK Interpreting Services
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
This Lot facilitated the provision of Spoken Face to Face Interpreting Services throughout the United Kingdom and Overseas. Suppliers awarded to this Lot are expected to deliver tailored solutions covering advisory services, administrative support, and efficient business processes to ensure effective delivery of services within the UK and Overseas. Additional information: Lot 5 – Overseas and UK Interpreting Services = 11 places

Value

Amount
125,000,000
Currency
GBP

Renewal

Description
The initial duration of the Framework is 3 years, with an option to extend for a further period of twelve (12) months. CCS reserve the right to extend lots by varying durations

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
32232000
Scheme
CPV
Description
Video-conferencing equipment
Entry 2
Id
32353000
Scheme
CPV
Description
Sound recordings
Entry 3
Id
48521000
Scheme
CPV
Description
Music or sound editing software package
Entry 4
Id
48740000
Scheme
CPV
Description
Foreign language translation software package
Entry 5
Id
64211000
Scheme
CPV
Description
Public-telephone services
Entry 6
Id
72212740
Scheme
CPV
Description
Foreign language translation software development services
Entry 7
Id
75230000
Scheme
CPV
Description
Justice services
Entry 8
Id
79510000
Scheme
CPV
Description
Telephone-answering services
Entry 9
Id
79530000
Scheme
CPV
Description
Translation services
Entry 10
Id
79540000
Scheme
CPV
Description
Interpretation services
Entry 11
Id
79551000
Scheme
CPV
Description
Typing services
Entry 12
Id
79552000
Scheme
CPV
Description
Word-processing services
Entry 13
Id
79821100
Scheme
CPV
Description
Proofreading services
Entry 14
Id
79822300
Scheme
CPV
Description
Typesetting services
Entry 15
Id
79822500
Scheme
CPV
Description
Graphic design services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
48740000
Scheme
CPV
Description
Foreign language translation software package
Entry 2
Id
72212740
Scheme
CPV
Description
Foreign language translation software development services
Entry 3
Id
79530000
Scheme
CPV
Description
Translation services
Entry 4
Id
79552000
Scheme
CPV
Description
Word-processing services
Entry 5
Id
79821100
Scheme
CPV
Description
Proofreading services
Entry 6
Id
79822300
Scheme
CPV
Description
Typesetting services
Entry 7
Id
79822500
Scheme
CPV
Description
Graphic design services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
48740000
Scheme
CPV
Description
Foreign language translation software package
Entry 2
Id
72212740
Scheme
CPV
Description
Foreign language translation software development services
Entry 3
Id
79551000
Scheme
CPV
Description
Typing services
Entry 4
Id
79552000
Scheme
CPV
Description
Word-processing services
Entry 5
Id
79821100
Scheme
CPV
Description
Proofreading services
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
32232000
Scheme
CPV
Description
Video-conferencing equipment
Entry 2
Id
32353000
Scheme
CPV
Description
Sound recordings
Entry 3
Id
48521000
Scheme
CPV
Description
Music or sound editing software package
Entry 4
Id
48740000
Scheme
CPV
Description
Foreign language translation software package
Entry 5
Id
72212740
Scheme
CPV
Description
Foreign language translation software development services
Entry 6
Id
79530000
Scheme
CPV
Description
Translation services
Entry 7
Id
79540000
Scheme
CPV
Description
Interpretation services
Entry 8
Id
79821100
Scheme
CPV
Description
Proofreading services
Entry 9
Id
79822300
Scheme
CPV
Description
Typesetting services
Entry 10
Id
79822500
Scheme
CPV
Description
Graphic design services
Item 5
Id
5
Related Lot
5

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
32232000
Scheme
CPV
Description
Video-conferencing equipment
Entry 2
Id
32353000
Scheme
CPV
Description
Sound recordings
Entry 3
Id
48521000
Scheme
CPV
Description
Music or sound editing software package
Entry 4
Id
48740000
Scheme
CPV
Description
Foreign language translation software package
Entry 5
Id
64211000
Scheme
CPV
Description
Public-telephone services
Entry 6
Id
72212740
Scheme
CPV
Description
Foreign language translation software development services
Entry 7
Id
75230000
Scheme
CPV
Description
Justice services
Entry 8
Id
79510000
Scheme
CPV
Description
Telephone-answering services
Entry 9
Id
79530000
Scheme
CPV
Description
Translation services
Entry 10
Id
79540000
Scheme
CPV
Description
Interpretation services
Entry 11
Id
79551000
Scheme
CPV
Description
Typing services
Entry 12
Id
79552000
Scheme
CPV
Description
Word-processing services
Entry 13
Id
79821100
Scheme
CPV
Description
Proofreading services
Entry 14
Id
79822300
Scheme
CPV
Description
Typesetting services
Entry 15
Id
79822500
Scheme
CPV
Description
Graphic design services

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-3766
Name
Crown Commercial Service

Roles

buyer
centralPurchasingBody

Address

Region
UK
Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
The Capital Building, Old Hall Street

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Scheme
COFOG
Description
Public Procurement

Identifier

Legal Name
Crown Commercial Service

Contact

Telephone
+44 3454102222
Organisation 2
Id
GB-FTS-575
Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Roles

buyer
centralPurchasingBody
reviewBody
mediationBody

Address

Region
UK
Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
9th Floor, The Capital, Old Hall Street

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Contact

Telephone
+44 3454102222
Organisation 3
Id
GB-FTS-3754
Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Roles

buyer

Address

Region
UK
Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
The Capital Building, Old Hall Street

Details

Identifier

Legal Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Contact

Telephone
+44 3454102222
Organisation 4
Id
GB-FTS-49012
Name
See Contracts Finder Notice for full supplier list

Roles

supplier

Address

Region
UK
Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
9th Floor, The Capital, Old Hall Street. L3 9PP

Details

Scale
large

Identifier

Legal Name
See Contracts Finder Notice for full supplier list

Award information

Award 1
Id
027809-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-49012
Name
See Contracts Finder Notice for full supplier list

Related lots

1

Contracts and changes

Entry 1
Id
027809-2025-1
Status
active
Award ID
027809-2025-1
Date Signed
7 May 2025, 00:00

Value

Amount
250,000,000
Currency
GBP

Recorded locations

  • Buyer location · Liverpool · UK · L3 9PP · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-040ace-2025-05-27T15:21:51+01:00compiled ·