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PROCUREMENT OPPORTUNITY

HAC5815: Extra Care Supported Housing

Tower Hamlets · award, contract

Tender information last checkedLast checked 1 Oct 2026, 01:06.

Opportunity overview

This contract is for the provision of six extra care schemes which provide 214 units of accommodation for people in need of care and support. All referrals to the service are via Adult Social Care (ASC) who undertake an assessment to establish the person needs both accommodation and care and that they can sign and maintain a tenancy. This service is therefore, aligned to the Care Act 2014 provisions and statutory requirements. The six schemes are staffed 24 hours a day, seven days per week, the larger schemes having two waking night staff to ensure the seamless provision of care, the staff on site. As such, all bidders are required to be registered with the CQC as a community care provider. The staff provide a range of support inclusive of personal and domiciliary care and there is a premium included within the contract value for the provision of activities to reduce social isolation and promote health and wellbeing. The aim of the service is to assist and enable service users, who need significant levels of support to remain living in the community for as long as practically possible. The service aims to increase independence, choice and control and reduce the use of more institutional forms of care. As well as improving outcomes and the quality of life for service users, the preventive nature of this service helps to reduce pressure on other services and reduces the need for more costly interventions. The schemes were initially developed to meet the needs of the older population, the criteria for access have since been broadened to include all people assessed as needing the minimum or core level of support. This has meant that the profile of residents has and will continue to change over time. Initial analysis suggests that the schemes are not just supporting people under as well as over 55 years of age, but that their needs are more complex, the average number of support hours per week increasing from eight to thirteen hours per week during the term of the contract.. The core service approach allows the directorate to commission a given number of hours every week from the on-site care support provider, in order to guarantee the viability of the on-site service, enabling residents to either top up the on-site service from their own personal budgets, or to purchase the rest of their care and support service from off-site providers, as they choose. The schemes also contribute to the boroughs work to reduce delayed transfers of care by providing 4 units of stepdown accommodation which can be accessed ‘on the day’, as well as being fundamental to the ASC safe place procedure, demonstrating the strategic need and value of the provision.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Creative Support Ltd

Matched by exact name
Contract value
£19.6m
Awarded
Not supplied
Contract signed
29 Sept 2024
Award ID
054313-2026-1-1
Status
active
Location
Stockport, UKI4, SK1 3TS, United Kingdom

Classification

  • CPV85300000 — Social work and related services

Lots

  • There are 6 extra care schemes dispersed across the borough comprising 214 units of accommodation in total, all service users being issued and signing up to an assured shorthold tenancy. The provider is expected to deliver one care, support and housing related support service across the six schemes. The key focus of the service is to enable people who need significant levels of support to remain living in their home for as long as possible thus preventing the need for more institutional forms of care and enabling increased choice and control.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN679299
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85300000
Description
Social work and related services

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Description
There are 6 extra care schemes dispersed across the borough comprising 214 units of accommodation in total, all service users being issued and signing up to an assured shorthold tenancy. The provider is expected to deliver one care, support and housing related support service across the six schemes. The key focus of the service is to enable people who need significant levels of support to remain living in their home for as long as possible thus preventing the need for more institutional forms of care and enabling increased choice and control.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
50
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Type
price
Description
40

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI4

Buyer, suppliers and contacts

Organisation 1
Name
Tower Hamlets
Id
GB-FTS-99595

Identifier

Legal Name
Tower Hamlets

Address

Street Address
New Town Hall, 160 Whitechapel Road London
Locality
London
Region
UKI4
Postal Code
E1 1BJ
Country Name
United Kingdom

Contact

Name
Ms Kelly Kerr
Telephone
+44 244778066

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Creative Support Ltd
Id
GB-FTS-182923

Identifier

Legal Name
Creative Support Ltd

Address

Street Address
Wellington House, 131 Wellington Road
Locality
Stockport
Region
UKI4
Postal Code
SK1 3TS
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
The Royal Courts of Justice
Id
GB-FTS-2932

Identifier

Legal Name
The Royal Courts of Justice

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
054313-2026-1-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-182923
Name
Creative Support Ltd

Contracts and changes

Entry 1
Id
054313-2026-1-1
Award ID
054313-2026-1-1
Status
active
Date Signed
30 Sept 2024, 00:00

Value

Amount
19,584,265
Currency
GBP

Recorded locations

  • Buyer location · London · UKI4 · E1 1BJ · United Kingdom
  • Delivery location · UKI4

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 054313-2026award, contract ·