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PROCUREMENT OPPORTUNITY

HAC5899 Unpaid Carers Service

Tower Hamlets · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:55.

Opportunity overview

The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. These will be purchased through two lots: Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers’ needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Carers Centre

Match pending…
Contract value
£2.9m
Awarded
Not supplied
Contract signed
13 Dec 2023
Award ID
016295-2025-HAC5899: Unpaid Carers Service Lot A & B-1
Status
active
Location
London, UKI, E1 0SG, United Kingdom

Care Solution Bureau CIC

Matched by exact name
Contract value
£250k
Awarded
Not supplied
Contract signed
13 Dec 2023
Award ID
016295-2025-HAC5899: Unpaid Carers Service Lot A & B-2
Status
active
Location
London, UKI, E3 4QJ, United Kingdom

Classification

  • CPV85300000 — Social work and related services

Lots

  • HAC5899: Unpaid Carers Service Lot AValue not stated
  • HAC5899: Unpaid Carers Service Lot BValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN683435
Status
complete
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
8 Aug 2023, 16:00

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Expected award period

Starts
8 Aug 2023, 16:00

Tender Period

Ends
15 Sept 2023, 13:00

Classification

Id
85300000
Scheme
CPV
Description
Social work and related services

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Title
HAC5899: Unpaid Carers Service Lot A
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. Lot A - Unpaid Carers Service: The Unpaid Carers Service will help the Council meet its Care Act duties to ensure carers have access to information and advice, conduct assessments of carers’ needs, as well as providing additional support that is known to have a positive impact on the health and wellbeing of unpaid carers and will help them continue in their caring role

Renewal

Description
Initial contract duration of 36 months with the option to extend for a further 2 yrs on a a one plus one basis, giving the maximum contract duration of 5 years(3+1+1), subject to satisfactory performance.

Award criteria

Criteria

Criterion 1
Name
price is not the only criterion
Type
cost
Description
0

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed
Electronic Catalogue Policy
required
Entry 2
Id
2
Title
HAC5899: Unpaid Carers Service Lot B
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The service will deliver information, advice, practical support, and guidance to careers of Tower Hamlets residents to help them to undertake their caring role. The carers offer in Tower Hamlets will be aligned to the priorities in the National Carers' strategy, carers action plan and the local Commitment to Carers Action plan. The service will support adult carers caring for someone in Tower Hamlets, and young carers (16+ years) transitioning into adulthood. Lot B - Unpaid Carers Emergency Service : The Unpaid Carers Emergency Service will provide flexible emergency support for carers at significant risk of a cared-for/carer relationship breakdown or experiencing a crisis.

Renewal

Description
Initial contract duration of 36 months with the option to extend for a further 2 years one plus one basis, giving the maximum contract duration of 5 years (3+1+1), subject to satisfactory performance

Award criteria

Criteria

Criterion 1
Name
price is not the only criterion
Type
cost
Description
0

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed
Electronic Catalogue Policy
required

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKI42
Entry 2
Region
UKI

Additional Classifications

Entry 1
Id
85300000
Scheme
CPV
Description
Social work and related services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UKI42
Entry 2
Region
UKI

Additional Classifications

Entry 1
Id
85300000
Scheme
CPV
Description
Social work and related services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-1324
Name
Tower Hamlets

Roles

buyer

Address

Region
UKI42
Locality
London
Postal Code
E14 2BG
Country Name
United Kingdom
Street Address
Mulberry Place

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Tower Hamlets

Contact

Name
Ms Phillis Osei
Telephone
+44 2073645000
Organisation 2
Id
GB-FTS-1854
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
Strand
Postal Code
WC2A 2LL
Country Name
United Kingdom

Identifier

Legal Name
Royal Courts of Justice

Contact

Telephone
+44 2079476000
Organisation 3
Id
GB-FTS-89585
Name
Tower Hamlets Procurement

Roles

mediationBody

Address

Locality
London
Postal Code
E1 1BJ
Country Name
United Kingdom
Street Address
Town Hall, 160 White Chapel Road

Identifier

Legal Name
Tower Hamlets Procurement
Organisation 4
Id
GB-FTS-99595
Name
Tower Hamlets

Roles

buyer

Address

Region
UKI
Locality
London
Postal Code
E1 1BJ
Country Name
United Kingdom
Street Address
New Town Hall, 160 Whitechapel Road London

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Tower Hamlets

Contact

Name
Mr Simon Waller
Telephone
+44 2073644013
Organisation 5
Id
GB-FTS-144728
Name
Carers Centre

Roles

supplier

Address

Region
UKI
Locality
London
Postal Code
E1 0SG
Country Name
United Kingdom
Street Address
21 Brayford Square,

Details

Scale
sme

Identifier

Legal Name
Carers Centre
Organisation 6
Id
GB-FTS-144729
Name
Care Solution Bureau CIC

Roles

supplier

Address

Region
UKI
Locality
London
Postal Code
E3 4QJ
Country Name
United Kingdom
Street Address
76 Brokesley Street

Details

Scale
large

Identifier

Legal Name
Care Solution Bureau CIC
Organisation 7
Id
GB-FTS-4500
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Identifier

Legal Name
Royal Courts of Justice

Award information

Award 1
Id
016295-2025-HAC5899: Unpaid Carers Service Lot A & B-1
Title
HAC5899 Unpaid Carers Service Lot A
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144728
Name
Carers Centre

Related lots

1
Award 2
Id
016295-2025-HAC5899: Unpaid Carers Service Lot A & B-2
Title
HAC5899 Unpaid Carers Service Lot B
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144729
Name
Care Solution Bureau CIC

Related lots

2

Contracts and changes

Entry 1
Id
016295-2025-HAC5899: Unpaid Carers Service Lot A & B-1
Title
HAC5899 Unpaid Carers Service Lot A
Status
active
Award ID
016295-2025-HAC5899: Unpaid Carers Service Lot A & B-1
Date Signed
13 Dec 2023, 00:00

Value

Amount
2,860,000
Currency
GBP
Entry 2
Id
016295-2025-HAC5899: Unpaid Carers Service Lot A & B-2
Title
HAC5899 Unpaid Carers Service Lot B
Status
active
Award ID
016295-2025-HAC5899: Unpaid Carers Service Lot A & B-2
Date Signed
13 Dec 2023, 00:00

Value

Amount
250,000
Currency
GBP

Recorded locations

  • Buyer location · London · UKI · E1 1BJ · United Kingdom
  • Delivery location · UKI
  • Delivery location · UKI42

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-03ede9-2025-04-22T15:29:46+01:00compiled ·