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PROCUREMENT OPPORTUNITY

ID 5094524 - DfE - Invest NI - Replacement Customer Portal

Invest Northern Ireland · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:54.

Opportunity overview

Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI’s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Thornacre Engineering Ltd

Matched by exact name
Contract value
£12.5m
Awarded
Not supplied
Contract signed
7 Apr 2025
Award ID
015597-2025-1-1
Status
active
Location
Wye, UK, TN25 5DX, United Kingdom

Classification

  • CPV72212445 — Customer Relation Management software development services
  • CPV48000000 — Software package and information systems
  • CPV48211000 — Platform interconnectivity software package
  • CPV48311000 — Document management software package
  • CPV48445000 — Customer Relation Management software package
  • CPV48482000 — Business intelligence software package
  • CPV48780000 — System, storage and content management software package
  • CPV72212510 — Communication software development services

Lots

  • Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI’s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution. Additional information: Note the figure detailed is the maximum budget for the delivery of Phase 1 and Phase 2 up to year 10 is £7m including VAT. The figure indicated in II.1.5 represents a maximum contract value of £12,500,000.00 excluding VAT. This is a maximum figure that reflects the potential scale of the contract and takes into account delivery of Phase 3 of the project and all of the optional extension periods available. This maximum figure also takes account of any such changes to the scope/and or scale which may result from legislative, operational and. technological developments and/or additional functions and additional services that Invest NI may be required to provide during the. contract term. These figures do not however take into account the application of indexation to charges due to increases in charges due to increases in the Real Living Wage.£12.5m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-03db80
Status
complete
Has Recurrence
No
Review Details
CPD complied with the Public Contracts Regulations 2015 (as amended)... and incorporated a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract was communicated to tenderers. That notification provided full information on the award decision. This provided time for the unsuccessful tenderers to challenge the award decision before the contract was entered into.
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
12 Nov 2024, 15:30

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
12 Nov 2024, 15:30

Tender Period

Ends
12 Nov 2024, 15:00

Communication

Future Notice Date
22 Jun 2023, 00:00

Contract terms

Performance Terms
Before the intention to award phase, as part of the verification process, the Supplier that has the highest mark for quality and cost and confirmed compliance with the mandatory requirements in Schedule 2 (Specification) will be required to provide a working demonstration of their proposed solution. Demonstrations will be to a party of up to 15 people. The supplier will bear any costs relating to travelling to the location and any associated lodging costs. These demonstrations will take. place in the Invest NI Headquarters, Bedford Street, Belfast (unless agreed otherwise) and must be within 3 weeks of a request from the Buyer to hold such a verification exercise. The solution must be demonstrated comprehensively against the requirements marked with ‘V’. within the mandatory requirements. This is to ensure that the solution meets the requirements. A guided Scenario is presented in Annex. AB1 of the procurement specification on how these requirements could be demonstrated. This is supported by Annexes AB2 (example. Application Form), AB3 (example Eligibility Checker flow) and AB4 (example Online Claims Supplier Data). This exercise will be used to. confirm responses. Scores may be amended downwards where verification indicates that performance is less than previously stated within the supplier’s bid. In the event that any element of the verification of the proposed solution cannot be met the panel will mark the bid as a Fail and the next highest scoring supplier will be asked to provide a working demonstration of their solution. In the event that a quality score is reduced which results in the score initially awarded falling below that of the next highest scoring Supplier then the next. highest scoring tender will be asked to provide a working demonstration of their solution. The supplier with the highest scoring compliant. bid and solution that successfully passes the verification process will then be awarded the contract.

Classification

Id
72212445
Scheme
CPV
Description
Customer Relation Management software development services

Submission terms

Languages

en

Bid Validity Period

Ends
10 Feb 2025, 23:59

Submission Method

written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI’s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution. Additional information: Note the figure detailed is the maximum budget for the delivery of Phase 1 and Phase 2 up to year 10 is £7m including VAT. The figure indicated in II.1.5 represents a maximum contract value of £12,500,000.00 excluding VAT. This is a maximum figure that reflects the potential scale of the contract and takes into account delivery of Phase 3 of the project and all of the optional extension periods available. This maximum figure also takes account of any such changes to the scope/and or scale which may result from legislative, operational and. technological developments and/or additional functions and additional services that Invest NI may be required to provide during the. contract term. These figures do not however take into account the application of indexation to charges due to increases in charges due to increases in the Real Living Wage.

Value

Amount
12,500,000
Currency
GBP

Options

Description
The initial Contract period is intended to run for a period of 60 months from the date of Contract award. This includes an envisaged 12 month implementation period for Phase 1 and an initial period from Go-Live of Phase 1 of 48 months 4 years.It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ of at least Phase 1 no later than the January 2026.Contracting for the licensing, maintenance support will be for an initial period of 4 years from Go-Live of Phase 1, following which therewill be two optional extension periods of 3 years each 4+3+3 yrs.There will be a break point at the end of years 4, 7 10 and at least 6 months prior to their expiry the client will assess whether thesolution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 Jan 2036, subject to approval obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall besubject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

Renewal

Description
Please refer to section II.2.11 - Information about Options, description of options.

Award criteria

Criteria

Criterion 1
Name
AC1 Implementation Plan
Type
quality
Description
6.86
Criterion 2
Name
AC2 Design of Proposed Solution
Type
quality
Description
6.86
Criterion 3
Name
AC3 Creation, Validation Submission of Claims
Type
quality
Description
6.86
Criterion 4
Name
AC4 Optimising User Experience
Type
quality
Description
6.86
Criterion 5
Name
AC5 Configurability
Type
quality
Description
4.41
Criterion 6
Name
AC6 Management Vouching of Claims
Type
quality
Description
3.92
Criterion 7
Name
AC7 Data Architecture
Type
quality
Description
3.43
Criterion 8
Name
AC8 Security, Support and Maintenance
Type
quality
Description
3.43
Criterion 9
Name
AC9 Technical Architecture
Type
quality
Description
3.43
Criterion 10
Name
AC10 Timesheet Processing
Type
quality
Description
2.94
Criterion 11
Name
AC11 Implementation Team Experience
Type
quality
Description
6.3
Criterion 12
Name
AC12 Project Manager and/or Account Manager Experience
Type
quality
Description
2.1
Criterion 13
Name
AC13 UX/UI Resource
Type
quality
Description
2.1
Criterion 14
Name
AC14 Social Value
Type
quality
Description
10.5
Criterion 15
Name
AC15
Type
cost
Description
30

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Northern Ireland

Delivery locations

Entry 1
Region
UKN
Entry 2
Region
UKN0
Entry 3
Region
UKN
Entry 4
Region
UKN

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
48211000
Scheme
CPV
Description
Platform interconnectivity software package
Entry 3
Id
48311000
Scheme
CPV
Description
Document management software package
Entry 4
Id
48482000
Scheme
CPV
Description
Business intelligence software package
Entry 5
Id
72212510
Scheme
CPV
Description
Communication software development services
Entry 6
Id
48780000
Scheme
CPV
Description
System, storage and content management software package
Entry 7
Id
48445000
Scheme
CPV
Description
Customer Relation Management software package

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-85744
Name
Invest Northern Ireland

Roles

buyer
centralPurchasingBody

Address

Region
UK
Locality
Belfast
Postal Code
BT3 9ED
Country Name
United Kingdom
Street Address
303 Airport Road West

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Invest Northern Ireland

Contact

Organisation 2
Id
GB-FTS-125953
Name
Invest Northern Irleland

Roles

buyer
centralPurchasingBody

Address

Region
UK
Locality
BELFAST
Postal Code
BT2 7ES
Country Name
United Kingdom

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
04
Scheme
COFOG
Description
Economic affairs

Identifier

Legal Name
Invest Northern Irleland

Contact

Organisation 3
Id
GB-FTS-38136
Name
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.

Roles

reviewBody

Address

Locality
n/a
Country Name
United Kingdom

Identifier

Legal Name
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.
Organisation 4
Id
GB-FTS-144327
Name
Invest Northern Ireland

Roles

buyer
centralPurchasingBody

Address

Region
UK
Locality
BELFAST
Country Name
United Kingdom
Street Address
Bedford Square 1 Bedford Street

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
04
Scheme
COFOG
Description
Economic affairs

Identifier

Legal Name
Invest Northern Ireland

Contact

Name
SSDAdmin.CPDfinance-ni.gov.uk
Organisation 5
Id
GB-FTS-144328
Name
Thornacre Engineering Ltd

Roles

supplier

Address

Region
UK
Locality
Wye
Postal Code
TN25 5DX
Country Name
United Kingdom
Street Address
Stonehaven, Little Chequers

Details

Scale
sme

Identifier

Legal Name
Thornacre Engineering Ltd

Contact

Organisation 6
Id
GB-FTS-20217
Name
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.

Roles

reviewBody

Address

Locality
Belfast
Country Name
United Kingdom

Identifier

Legal Name
The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.

Award information

Award 1
Id
015597-2025-1-1
Title
Contract
Status
active

Suppliers

Supplier 1
Id
GB-FTS-144328
Name
Thornacre Engineering Ltd

Related lots

1

Contracts and changes

Entry 1
Id
015597-2025-1-1
Title
Contract
Status
active
Award ID
015597-2025-1-1
Date Signed
8 Apr 2025, 00:00

Value

Amount
12,500,000
Currency
GBP

Recorded locations

  • Buyer location · BELFAST · UK · United Kingdom
  • Delivery location · UKN
  • Delivery location · UKN0

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-03db80-2025-04-16T14:34:13+01:00compiled ·