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PROCUREMENT OPPORTUNITY

Confidential Staff Liaison and Freedom To Speak Up Services

NHS Highland · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:54.

Opportunity overview

NHS Highland requires the provision of Confidential Staff Liaison and Freedom to Speak up Services for NHS staff.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£316k
Awarded
Not supplied
Contract signed
13 Jun 2023
Award ID
017308-2023-HH083-23-HB-1
Status
active
Location
London, UK, EC2M 4PL, United Kingdom
Contract value
£316k
Awarded
Not supplied
Contract signed
31 Jul 2023
Award ID
022410-2023-HH083-23-TW08-1
Status
active
Location
London, UK, EC2M 4PL, United Kingdom
Contract value
£376k
Awarded
Not supplied
Contract signed
31 Jul 2023
Award ID
046168-2025-HH083-23-TW08-1
Status
active
Location
London, UK, EC2M 4PL, United Kingdom

Classification

  • CPV79633000 — Staff development services

Lots

  • NHS Highland have been providing a Guardian / Speak up service since 2020, as recommended in the Sturrock review, this is to provide an independent channel for colleague concerns to be raised where other channels have not worked or cannot be used. This service was aligned to include the National Whistleblowing standards in NHS Highland also in 2020. The market was reviewed and the only established provider of this service that we have identified with appropriate and relevant NHS specific experience is The Guardian Service. The Guardian Service has been working with NHS Highland for the past three years and NHS Highland would like to continue to provide this service to its employees for a further 12 months with the option to extend for up to another 12 months.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
HH083-23-TW08
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This procurement is unique in that the provider is offering a technical solution, based on it's specific positioning and experience, the likes of which is not available elsewhere in exactly the form that we desire to employ.

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
79633000
Scheme
CPV
Description
Staff development services

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
NHS Highland have been providing a Guardian / Speak up service since 2020, as recommended in the Sturrock review, this is to provide an independent channel for colleague concerns to be raised where other channels have not worked or cannot be used. This service was aligned to include the National Whistleblowing standards in NHS Highland also in 2020. The market was reviewed and the only established provider of this service that we have identified with appropriate and relevant NHS specific experience is The Guardian Service. The Guardian Service has been working with NHS Highland for the past three years and NHS Highland would like to continue to provide this service to its employees for a further 12 months with the option to extend for up to another 12 months.

Award criteria

Criteria

Criterion 1
Type
price

Contract period

Ends
31 Jul 2025, 23:59
Starts
1 Aug 2023, 00:00

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
NHS Highland Area

Delivery locations

Entry 1
Region
UKM6
Entry 2
Region
UKM6
Entry 3
Region
UKM6

Additional Classifications

Entry 1
Id
79633000
Scheme
CPV
Description
Staff development services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-6642
Name
NHS Highland

Roles

buyer

Address

Region
UKM6
Locality
Inverness
Postal Code
IV2 3BW
Country Name
United Kingdom
Street Address
Assynt House, Beechwood Park

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
NHS Highland

Contact

Telephone
+44 7976911804
Organisation 2
Id
GB-FTS-85480
Name
The Guardian Service Ltd.

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
EC2M 4PL
Country Name
United Kingdom
Street Address
WeWork,, 8 Devonshire Square,

Details

Scale
sme

Identifier

Legal Name
The Guardian Service Ltd.

Contact

Telephone
+44 7878936652
Organisation 3
Id
GB-FTS-712
Name
The Inverness Justice Centre

Roles

reviewBody

Address

Locality
Inverness
Postal Code
IV1 1AH
Country Name
United Kingdom
Street Address
Longman Road

Identifier

Legal Name
The Inverness Justice Centre

Award information

Award 1
Id
017308-2023-HH083-23-HB-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-85480
Name
The Guardian Service Ltd.

Related lots

1
Award 2
Id
022410-2023-HH083-23-TW08-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-85480
Name
The Guardian Service Ltd.

Related lots

1
Award 3
Id
046168-2025-HH083-23-TW08-1
Title
Confidential Staff Liaison and Freedom To Speak Up Services
Status
active

Suppliers

Supplier 1
Id
GB-FTS-85480
Name
The Guardian Service Ltd.

Related lots

1

Contracts and changes

Entry 1
Id
017308-2023-HH083-23-HB-1
Status
active
Award ID
017308-2023-HH083-23-HB-1
Date Signed
14 Jun 2023, 00:00

Value

Amount
316,000
Currency
GBP
Entry 2
Id
022410-2023-HH083-23-TW08-1
Status
active
Award ID
022410-2023-HH083-23-TW08-1
Date Signed
1 Aug 2023, 00:00

Value

Amount
316,000
Currency
GBP
Entry 3
Id
046168-2025-HH083-23-TW08-1
Title
Confidential Staff Liaison and Freedom To Speak Up Services
Status
active
Award ID
046168-2025-HH083-23-TW08-1
Date Signed
1 Aug 2023, 00:00

Items

Item 1
Id
1
Related Lot
1

Classification

Id
79633000
Scheme
CPV
Description
Staff development services

Delivery Location

Description
NHS Highland Area

Delivery locations

Entry 1
Region
UKM6

Value

Amount
375,980
Currency
GBP

Period

Ends
30 Nov 2025, 23:59
Starts
1 Aug 2023, 00:00

Amendments

Entry 1
Id
1
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: The service is required to continue while NHS Highland conducts their recruitment to bring the service in house.
Description
The contract has been extended under the same Service requirements to allow for a recruitment to bring the service in house.

Recorded locations

  • Buyer location · Inverness · UKM6 · IV2 3BW · United Kingdom
  • Delivery location · UKM6

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-03d761-2025-08-05T14:24:50+01:00compiled ·