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PROCUREMENT OPPORTUNITY

IT Services Support

Health Innovation North East and North Cumbria · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:53.

Opportunity overview

The requirement is for the Supplier to provide a fully managed IT support service to enable Health Innovation Network NENC (referred to as 'HINENC') to deliver its core business services. The current support contract comes to an end on the 1st February 2025 and services approximately 80 users / devices during office hours Monday to Friday. Objectives The supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations. Once the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following: Improved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements. Optimised Resource Management: Efficiently manage HINENC resources to reduce operational costs. Strong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Synergi Software Ltd

Matched by exact name
Published award value
Value not stated
Awarded
Not supplied
Contract signed
16 Jan 2025
Award ID
002256-2025-DN752143-1
Status
active
Location
Gateshead, UK, NE11 9SN, United Kingdom

Channel 3 Consulting Ltd

Matched by exact name
Contract value
£131k
Awarded
Not supplied
Contract signed
9 Feb 2024
Award ID
004458-2024-DN708253-1
Status
active
Location
Southwark, UK, SE1 1LB, United Kingdom

Tractivity

Match pending…
Published award value
Value not stated
Awarded
Not supplied
Contract signed
20 Oct 2024
Award ID
034863-2024-Not Available-1
Status
active
Location
Hull, UK, HU1 1TJ, United Kingdom

Actors for Health

Match pending…
Contract value
£16.5k
Awarded
Not supplied
Contract signed
24 Nov 2023
Award ID
035604-2023-DN694633-1
Status
active
Location
Prenton, UK, CH43 9TD, United Kingdom

Classification

  • CPV30000000 — Office and computing machinery, equipment and supplies except furniture and software packages
  • CPV39000000 — Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
  • CPV48000000 — Software package and information systems
  • CPV50000000 — Repair and maintenance services
  • CPV66000000 — Financial and insurance services
  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV73000000 — Research and development services and related consultancy services
  • CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security

Lots

  • Idea AssessmentValue not stated
  • Idea DevelopmentValue not stated
  • EvaluationValue not stated
  • Commercialisation and Adoption and SpreadValue not stated
  • CorporateValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN752143
Status
complete
Has Recurrence
Yes
Procurement Method
selective
Main Procurement Category
services
Procurement Method Details
Restricted procedure

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Techniques

Has Dynamic Purchasing System
Yes

Tender Period

Ends
25 May 2028, 12:00

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Title
Idea Assessment
Status
cancelled
Has Options
No
Has Renewal
No
Description
Objectives The supplier will provide seamless transition of IT support from the current incumbent, ensuring that there is minimal disruption to HINENC business operations. Once the initial transfer is complete, the supplier will deliver HINENC with a fully managed IT support service focussing on the following: Improved Service Delivery: Assist HINENC to ensure timely and effective delivery of HINENC's core business services, facilitating IT-enabled improvements. Optimised Resource Management: Efficiently manage HINENC resources to reduce operational costs. Strong Compliance and Security: Adhere to all relevant regulations and standards, with industry-leading protection of the HINENC's IT configuration and information assets. Performance Metrics It is expected that the Supplier will report their own performance against a set of standards so that service delivery is regularly monitored and assessed. Service Level Agreements (SLAs): Work with clearly defined SLAs for response times, resolution times, and service availability, the Supplier must provide details of their proposed target levels. Key Performance Indicators (KPIs): Track metrics such as customer satisfaction, service uptime, etc. Regular Reporting: Provide HINENC with regular updates on performance against KPIs / SLAs to identify opportunities for improvement. Governance It is expected that the Supplier will implement documented arrangements to govern the following aspects of service delivery: Change Management: Ensure that any change is well planned and managed and that lessons are learnt. Risk Management: Anticipate and mitigate risks associated with service delivery. Audit and Review: Perform regular audits and reviews to ensure that areas for improvement are continuously identified. Problem Management: Identify problems quickly and implement solutions. Minimum Standards Essential: Certification to Cyber Essentials Plus. Desirable: ISO 27001 (Information Security Management System) certification. ISO 14001 (Environmental Management) certification.

Award criteria

Criteria

Criterion 1
Name
Technical/Quality
Type
quality
Description
70
Criterion 2
Name
Social Value
Type
quality
Description
10
Criterion 3
Type
price
Description
20

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Idea Development
Status
active
Has Options
No
Has Renewal
No
Description
Provision of specialist expertise to support the development of a value proposition. This may include delivery of the following: • Business model canvas development; • Business consultancy; • Specialist support for the development of business models; • Assessment of business options and opportunities in the health and life science; • Business processes; • Change management; • Forecasting and/or planning; • Organisational review; • Programme & project management; • Business Structure; • Business process re-engineering; • Social Value; • Peer or Key Opinion Leader Feedback (clinical expertise) Provision of prototype support for innovation. This may include identification of options with recommendations as well as implementation and delivery.

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 3
Id
3
Title
Evaluation
Status
active
Has Options
No
Has Renewal
No
Description
Provision of clinical trial and evidence generation support, such as real-world evaluation and health economics for an innovation. This may include identification of options with recommendations as well as implementation and delivery. • Support to develop protocols; • Support development of trial documentation e.g., Patient Information Sheets, informed consent forms etc. • Support for development and submission of documentation for ethics/HRA approval, such as IRAS forms (if required); • Support to develop strategy for site selection for trials & evaluations; • Support for NIHR portfolio adoption (Commercial, Non-commercial and Investigator Initiated Trials (IIT)); • Bid support to funders e.g., grant writing; • Project Management of Trials • Stakeholder engagement / • Systematic reviews • Care pathway analysis; • Health economics modelling including cost-effectiveness analysis and budget impact analysis; • Diagnostic test reference standard identification or development; • Analytical validity; • Diagnostic accuracy; • Clinical utility; • Cost and pricing modelling • Early Value Assessment (NICE) • Statistical Support Provision of regulatory approval support for innovation. This may include identification of options with recommendations as well as implementation and delivery.

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 4
Id
4
Title
Commercialisation and Adoption and Spread
Status
active
Has Options
No
Has Renewal
No
Description
Provision of commercialisation and scale-up support for innovation. This may include identification of options with recommendations as well as implementation and delivery: • Proof of Value development; • Growth and scale; • Internationalisation and trading globally; • Import and export; • Leadership and management including of individuals and teams; • Marketing including digital marketing; • Adoption and spread into the NHS market or healthcare markets world-wide; • Implementation Model • Business case Development in an NHS/Social Care setting; • Sales; • Manufacturing and outsourcing. • Procurement? • Supply chain expertise

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 5
Id
5
Title
Corporate
Status
active
Has Options
No
Has Renewal
No
Description
Provision of corporate support to the AHSN for the delivery of its day-to-day business or extended support to innovators: • Marketing Support; • Comms Support; • Finance Support; • IT Support o Services; o Hardware; and o software • Health and Safety Services; • HR Support; • Organisational Development Support; • Development of software • Legal Services

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK
Entry 5
Region
UK
Entry 6
Region
UK
Entry 7
Region
UK
Entry 8
Region
UK
Entry 9
Region
UK
Entry 10
Region
UK
Entry 11
Region
UK

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
73000000
Scheme
CPV
Description
Research and development services and related consultancy services
Entry 2
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 4
Id
4
Related Lot
4

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
66000000
Scheme
CPV
Description
Financial and insurance services
Entry 2
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security
Item 5
Id
5
Related Lot
5

Delivery locations

Entry 1
Region
UK

Additional Classifications

Entry 1
Id
30000000
Scheme
CPV
Description
Office and computing machinery, equipment and supplies except furniture and software packages
Entry 2
Id
39000000
Scheme
CPV
Description
Furniture (incl. office furniture), furnishings, domestic appliances (excl. lighting) and cleaning products
Entry 3
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 4
Id
50000000
Scheme
CPV
Description
Repair and maintenance services
Entry 5
Id
66000000
Scheme
CPV
Description
Financial and insurance services
Entry 6
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support
Entry 7
Id
79000000
Scheme
CPV
Description
Business services: law, marketing, consulting, recruitment, printing and security

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-83822
Name
Academic Health Science Network – North East & North Cumbria Limited

Roles

buyer

Address

Region
UK
Locality
Newcastle-upon-Tyne
Postal Code
NE4 5PL
Country Name
United Kingdom
Street Address
Biomedical Research Building, Campus for Ageing and Vitality, University of Newcastle, Nuns Moor Road

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
CLG
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
Academic Health Science Network – North East & North Cumbria Limited

Contact

Name
Mrs Liz Brown
Telephone
+44 1912081326
Organisation 2
Id
GB-FTS-83823
Name
AHSN NENC

Roles

reviewBody

Address

Locality
Newcastle Upon Tyne
Country Name
United Kingdom

Identifier

Legal Name
AHSN NENC
Organisation 3
Id
GB-FTS-99883
Name
Actors for Health

Roles

supplier

Address

Region
UK
Locality
Prenton
Postal Code
CH43 9TD
Country Name
United Kingdom
Street Address
10 South Court Wexford Road

Details

Scale
sme

Identifier

Legal Name
Actors for Health
Organisation 4
Id
GB-FTS-99884
Name
AHSN NENC

Roles

reviewBody

Address

Locality
Newcastle upon Tyne
Postal Code
NE4 5PL
Country Name
United Kingdom
Street Address
Biomedical Research Building, Campus for Ageing and Vitality, University of Newcastle, Nuns Moor Road,

Identifier

Legal Name
AHSN NENC

Contact

Telephone
+44 1912081326
Organisation 5
Id
GB-FTS-104797
Name
Health Innovation North East and North Cumbria

Roles

buyer

Address

Region
UK
Locality
Newcastle-upon-Tyne
Postal Code
NE4 5PL
Country Name
United Kingdom
Street Address
Biomedical Research Building, Campus for Ageing and Vitality, University of Newcastle, Nuns Moor Road

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Company Limited by Guarantee
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
Health Innovation North East and North Cumbria

Contact

Name
Mrs Liz Brown
Telephone
+44 1912081326
Organisation 6
Id
GB-FTS-104798
Name
Channel 3 Consulting Ltd

Roles

supplier

Address

Region
UK
Locality
Southwark
Postal Code
SE1 1LB
Country Name
United Kingdom

Details

Scale
sme

Identifier

Legal Name
Channel 3 Consulting Ltd
Organisation 7
Id
GB-FTS-104799
Name
Health Innovation NENC

Roles

reviewBody

Address

Locality
Newcastle upon Tyne
Country Name
United Kingdom

Identifier

Legal Name
Health Innovation NENC
Organisation 8
Id
GB-FTS-107647
Name
LCP Consulting Services Ltd trading as Stand

Roles

supplier

Address

Region
UK
Locality
Barnard Castle
Postal Code
DL12 8XT
Country Name
United Kingdom
Street Address
Enterprise House, Harmire Enterprise Park,

Details

Scale
sme

Identifier

Legal Name
LCP Consulting Services Ltd trading as Stand
Organisation 9
Id
GB-FTS-124574
Name
Health Innovation North East and North Cumbria

Roles

buyer

Address

Region
UK
Locality
Newcastle-upon-Tyne
Postal Code
NE1 4WH
Country Name
United Kingdom
Street Address
Suite A, Second Floor, 1 Citygate, Gallowgate

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
CLG
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
Health Innovation North East and North Cumbria

Contact

Telephone
+44 1912081326
Organisation 10
Id
GB-FTS-124575
Name
HI NENC

Roles

reviewBody

Address

Locality
Newcastle upon Tyne
Country Name
United Kingdom

Identifier

Legal Name
HI NENC
Organisation 11
Id
GB-FTS-125227
Name
Health Innovation North East and North Cumbria

Roles

buyer
supplier
reviewBody

Address

Region
UK
Locality
Newcastle-upon-Tyne
Postal Code
NE1 4WH
Country Name
United Kingdom
Street Address
Suite A, 2nd Floor, 1 Citygate, Gallowgate

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
CLG
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
Health Innovation North East and North Cumbria

Contact

Telephone
+44 1916076350
Organisation 12
Id
GB-FTS-125228
Name
Health Innovation North East and North Cumbria

Roles

reviewBody

Address

Locality
Newcastle-upon-Tyne
Country Name
United Kingdom

Identifier

Legal Name
Health Innovation North East and North Cumbria
Organisation 13
Id
GB-FTS-128470
Name
Health Innovation North East and North Cumbria

Roles

buyer

Address

Region
UK
Locality
Newcastle-upon-Tyne
Postal Code
NE1 4HW
Country Name
United Kingdom
Street Address
Suite A, 2nd Floor, 1 Citygate, Gallowgate,

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Company Limited by Guarantee
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
Health Innovation North East and North Cumbria

Contact

Organisation 14
Id
GB-FTS-128471
Name
Tractivity

Roles

supplier

Address

Region
UK
Locality
Hull
Postal Code
HU1 1TJ
Country Name
United Kingdom
Street Address
21 Marina Court, Castle Street

Details

Scale
sme

Identifier

Legal Name
Tractivity
Organisation 15
Id
GB-FTS-128472
Name
HI NENC

Roles

reviewBody

Address

Locality
Newcastle-upon-Tyne
Country Name
United Kingdom

Identifier

Legal Name
HI NENC
Organisation 16
Id
GB-FTS-135893
Name
Health Innovation North East and North Cumbria

Roles

buyer

Address

Region
UK
Locality
Newcastle-upon-Tyne
Postal Code
NE1 4WH
Country Name
United Kingdom
Street Address
Suite A, 2nd Floor, 1 Citygate Gallowgate

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Company Limited by Guarantee
Entry 2
Id
07
Scheme
COFOG
Description
Health

Identifier

Legal Name
Health Innovation North East and North Cumbria

Contact

Telephone
+44 1916076350
Organisation 17
Id
GB-FTS-135894
Name
Synergi Software Ltd

Roles

supplier

Address

Region
UK
Locality
Gateshead
Postal Code
NE11 9SN
Country Name
United Kingdom
Street Address
2 Staithes, The Watermark

Details

Scale
sme

Identifier

Legal Name
Synergi Software Ltd

Award information

Award 1
Id
035604-2023-DN694633-1
Title
AHSN NENC DPS - Lot 5 - Tackling Cholesterol Together: clinical education videos using health actors on shared decision making for lipid management using traditional and novel therapies
Status
active

Suppliers

Supplier 1
Id
GB-FTS-99883
Name
Actors for Health

Related lots

1
Award 2
Id
004458-2024-DN708253-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-104798
Name
Channel 3 Consulting Ltd

Related lots

1
Award 3
Id
007960-2024-DN711702-1
Title
Secure Data Environment (SDE): Public Involvement Survey
Status
active

Suppliers

Supplier 1
Id
GB-FTS-107647
Name
LCP Consulting Services Ltd trading as Stand

Related lots

1
Award 4
Id
029857-2024-N/A-1
Status
unsuccessful
Status Details
unsuccessful

Related lots

1
Award 5
Id
030757-2024-1
Title
National Child Parent Screening Service Evaluation
Status
active

Suppliers

Supplier 1
Id
GB-FTS-125227
Name
Health Innovation North East and North Cumbria

Related lots

1
Award 6
Id
032058-2024-1
Title
Development of Digital Platform to host Mandatory Learning Disabilities and Autism (LDA) Training
Status
active

Suppliers

Supplier 1
Id
GB-FTS-125227
Name
Health Innovation North East and North Cumbria

Related lots

1
Award 7
Id
034863-2024-Not Available-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-128471
Name
Tractivity

Related lots

1
Award 8
Id
002256-2025-DN752143-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-135894
Name
Synergi Software Ltd

Related lots

1

Contracts and changes

Entry 1
Id
035604-2023-DN694633-1
Title
AHSN NENC DPS - Lot 5 - Tackling Cholesterol Together: clinical education videos using health actors on shared decision making for lipid management using traditional and novel therapies
Status
active
Award ID
035604-2023-DN694633-1
Date Signed
24 Nov 2023, 00:00

Value

Amount
16,500
Currency
GBP
Entry 2
Id
004458-2024-DN708253-1
Status
active
Award ID
004458-2024-DN708253-1
Date Signed
9 Feb 2024, 00:00

Value

Amount
131,040
Currency
GBP
Entry 3
Id
007960-2024-DN711702-1
Title
Secure Data Environment (SDE): Public Involvement Survey
Status
active
Award ID
007960-2024-DN711702-1
Date Signed
6 Mar 2024, 00:00

Value

Amount
22,250
Currency
GBP
Entry 4
Id
030757-2024-1
Title
National Child Parent Screening Service Evaluation
Status
active
Award ID
030757-2024-1
Date Signed
24 Sept 2024, 00:00

Value

Amount
39,850
Currency
GBP
Entry 5
Id
032058-2024-1
Title
Development of Digital Platform to host Mandatory Learning Disabilities and Autism (LDA) Training
Status
active
Award ID
032058-2024-1
Date Signed
4 Oct 2024, 00:00

Value

Amount
69,660
Currency
GBP
Entry 6
Id
034863-2024-Not Available-1
Status
active
Award ID
034863-2024-Not Available-1
Date Signed
21 Oct 2024, 00:00
Entry 7
Id
002256-2025-DN752143-1
Status
active
Award ID
002256-2025-DN752143-1
Date Signed
16 Jan 2025, 00:00

Recorded locations

  • Buyer location · Newcastle-upon-Tyne · UK · NE1 4WH · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-03cfc6-2025-01-22T15:51:59Zcompiled ·