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PROCUREMENT OPPORTUNITY

project_7478 - The Fosterline Service 2023

Department for Education · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:47.

Opportunity overview

PCR Compliant extension to the Fosterline Service awarded 2023

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

The Fostering Network

Match pending…
Contract value
£704k
Awarded
Not supplied
Contract signed
10 Jul 2023
Award ID
019967-2023-con_21081-1
Status
active
Location
London, UK, United Kingdom

Classification

  • CPV79512000 — Call centre
  • CPV72253000 — Helpdesk and support services

Lots

  • The Fosterline Service is a free, independent national advice service that offers support for both current and prospective foster carers. It has been in place since 2006, funded by the Department of Education. During that time, the Department also increased the scope of Fosterline from responding to ad hoc enquiries to offering individualised ongoing services for current or prospective foster carers requiring help with ongoing issues or detailed tax and benefits advice. The services aim to support foster families to stay together during times of crisis, reducing placement breakdown, and avoiding costs associated with this. The current service is widely used, with over 108,000 contacts (through the helpline service, 1-2-1s, web-chats, emails, website visits etc )in the year 2021-22.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-038d24
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
1

Unstructured Changes

Entry 1

Where

Section
IV.2.2

New Value

Text
Date: (dd/mm/yyyy) 12/04/2023

Old Value

Text
Date: (dd/mm/yyyy) 29/03/2023
Entry 2

Where

Section
IV.2.7

New Value

Text
Date: (dd/mm/yyyy) 12/04/2023 Local time: (hh:mm) 12:01

Old Value

Text
Date: (dd/mm/yyyy) 29/03/2023 Local time: (hh:mm) 13:00
Entry 3

Where

Section
IV.2.7

New Value

Text
Local time: (hh:mm) 12:01

Old Value

Text
Local time: (hh:mm) 13:00
Entry 2
Id
2

Unstructured Changes

Entry 1

Where

Section
V.2.1

New Value

Text
Contract compliantly extended to 30/6/2026

Old Value

Bid Opening

Date
29 Mar 2023, 13:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
29 Mar 2023, 13:00

Tender Period

Ends
29 Mar 2023, 12:00

Communication

Future Notice Date
1 Mar 2022, 00:00

Classification

Id
79512000
Scheme
CPV
Description
Call centre

Submission terms

Languages

en

Submission Method

electronicSubmission
written

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The Fosterline Service is a free, independent national advice service that offers support for both current and prospective foster carers. It has been in place since 2006, funded by the Department of Education. During that time, the Department also increased the scope of Fosterline from responding to ad hoc enquiries to offering individualised ongoing services for current or prospective foster carers requiring help with ongoing issues or detailed tax and benefits advice. The services aim to support foster families to stay together during times of crisis, reducing placement breakdown, and avoiding costs associated with this. The current service is widely used, with over 108,000 contacts (through the helpline service, 1-2-1s, web-chats, emails, website visits etc )in the year 2021-22.

Renewal

Description
This service contract has an option for a 1 year extension from the period of 1/10/25-30/9/26.

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
80
Criterion 2
Name
Commercial
Type
quality
Description
20
Criterion 3
Type
price
Description
80/20

Contract period

Ends
30 Sept 2025, 23:59
Starts
1 Oct 2023, 00:00

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK
Entry 3
Region
UK
Entry 4
Region
UK

Additional Classifications

Entry 1
Id
72253000
Scheme
CPV
Description
Helpdesk and support services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-165
Name
Department for Education

Roles

buyer

Address

Region
UK
Locality
London
Postal Code
SW1P 3BT
Country Name
United Kingdom
Street Address
Sanctuary Buildings, 20, Great Smith Street

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
09
Scheme
COFOG
Description
Education

Identifier

Legal Name
Department for Education

Contact

Organisation 2
Id
GB-FTS-585
Name
Department for Education

Roles

reviewBody

Address

Locality
London
Country Name
United Kingdom

Identifier

Legal Name
Department for Education
Organisation 3
Id
GB-FTS-87194
Name
The Fostering Network

Roles

supplier

Address

Region
UK
Locality
London
Country Name
United Kingdom

Details

Scale
sme

Identifier

Legal Name
The Fostering Network

Award information

Award 1
Id
019967-2023-con_21081-1
Title
The Fosterline Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-87194
Name
The Fostering Network

Related lots

1

Contracts and changes

Entry 1
Id
019967-2023-con_21081-1
Title
The Fosterline Service
Status
active
Award ID
019967-2023-con_21081-1
Date Signed
11 Jul 2023, 00:00

Value

Amount
704,026
Currency
GBP

Recorded locations

  • Buyer location · London · UK · SW1P 3BT · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-038d24-2025-10-20T09:07:22+01:00compiled ·