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PROCUREMENT OPPORTUNITY

Patient Advice and Support Service for NHS Scotland

NSS National Procurement · awardUpdate, contractUpdate

Tender information last checkedLast checked 29 Sept 2026, 16:03.

Opportunity overview

This Contract Modification Notice will be published to account for additional services completed between June 2026 and November 2026, ensuring compliance with the Public Contracts (Scotland) Regulations 2015. Note that the additional value of this retrospective award does not exceed 50% of the originally published contract value

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Citizens Advice Scotland

Match pending…
Shared contract value
£4.4m
Awarded
Not supplied
Contract signed
12 Dec 2022
Suppliers
One of 2 awarded suppliers
Award ID
057494-2026-NP79823-1
Status
active
Location
Edinburgh, UKM, EH7 4GB, United Kingdom

Citizens Advice Scotland

Match pending…
Shared contract value
£4.4m
Awarded
Not supplied
Contract signed
12 Dec 2022
Suppliers
One of 2 awarded suppliers
Award ID
057494-2026-NP79823-1
Status
active
Location
Edinburgh, UKM, eh7 4gb, United Kingdom

Classification

  • CPV85312310 — Guidance services

Lots

  • The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over an additional 6-month period.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NP79823
Main Procurement Category
services
Review Details
Economic operators should approach the contracting authority in the first instance. However, the only formal remedy is to apply to the courts: An economic operator that suffers, or is at risk of suffering, loss or damage attributable to a breach of duty under the Public Contracts (Scotland) Regulations 2015 or the Procurement Reform (Scotland) Act 2014, may bring proceedings in the Sheriff Court or the Court of Session.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85312310
Description
Guidance services

Lots and requirements

Entry 1
Id
1
Description
The Patient Advice and Support Service is an independent service which provides free, accessible and confidential information, advice and support to patients and members of the public regarding NHSScotland healthcare. The contractor will provide and/or coordinate a consistent service to patients and other members of the public where thoseaffected wish to give feedback or comments or raise concerns or complaints about NHSservices in Scotland Additional Services - The additional services being requested for the current contractor to provide support for the Eljamel Independent Clinical Review (ICR), supporting former patients to complete applicant statements. This will be through online, phone, and in-person support to assist participant complete statements. The support offered to applicants will be over an additional 6-month period.

Contract period

Starts
1 Jun 2026, 00:00
Ends
30 Nov 2026, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85312310
Description
Guidance services

Delivery locations

Entry 1
Region
UKM

Delivery Location

Description
All entities constituted pursuant to the National Health Service (Scotland) Act 1978.

Buyer, suppliers and contacts

Organisation 1
Name
NSS National Procurement
Id
GB-FTS-44992

Identifier

Legal Name
NSS National Procurement

Address

Street Address
Gyle Square (NSS Head Office), 1 South Gyle Crescent
Locality
Edinburgh
Region
UKM
Postal Code
EH12 9EB
Country Name
United Kingdom

Contact

Name
Graham Stewart
Telephone
+44 07855137179

Roles

buyer

Details

Organisation 2
Name
Citizens Advice Scotland
Id
GB-FTS-61654

Identifier

Legal Name
Citizens Advice Scotland

Address

Street Address
Spectrum House, 2 Powderhall Rd
Locality
Edinburgh
Region
UKM
Postal Code
EH7 4GB
Country Name
United Kingdom

Contact

Telephone
+44 1315501000

Roles

supplier

Details

Scale
sme
Organisation 3
Name
Citizens Advice Scotland
Id
GB-FTS-173863

Identifier

Legal Name
Citizens Advice Scotland

Address

Street Address
1 Spectrum House
Locality
Edinburgh
Region
UKM
Postal Code
eh7 4gb
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 4
Name
Sheriff Court House
Id
GB-FTS-324

Identifier

Legal Name
Sheriff Court House

Address

Street Address
27 Chambers Street
Locality
Edinburgh
Postal Code
EH1 1LB
Country Name
United Kingdom

Contact

Telephone
+44 1312252525

Roles

reviewBody

Award information

Award 1
Id
057494-2026-NP79823-1
Title
Patient Advice and Support Service for NHS Scotland
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-61654
Name
Citizens Advice Scotland
Supplier 2
Id
GB-FTS-173863
Name
Citizens Advice Scotland

Contracts and changes

Entry 1
Id
057494-2026-NP79823-1
Award ID
057494-2026-NP79823-1
Title
Patient Advice and Support Service for NHS Scotland
Status
active
Date Signed
12 Dec 2022, 00:00

Items

Item 1
Id
1
Related Lot
1

Classification

Scheme
CPV
Id
85312310
Description
Guidance services

Delivery locations

Entry 1
Region
UKM

Delivery Location

Description
All entities constituted pursuant to the National Health Service (Scotland) Act 1978.

Value

Amount
4,374,628
Currency
GBP

Period

Starts
1 Jun 2026, 00:00
Ends
30 Nov 2026, 23:59

Amendments

Entry 1
Id
2
Description
This Contract Modification Notice will be published to account for additional services completed between June 2026 and November 2026, ensuring compliance with the Public Contracts (Scotland) Regulations 2015. Note that the additional value of this retrospective award does not exceed 50% of the originally published contract value
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: Need for additional works, services or supplies by the original contractor. Description of the economic or technical reasons and the inconvenience or duplication of cost preventing a change of contractor: Additional work was completed by original contractor

Recorded locations

  • Buyer location · Edinburgh · UKM · EH12 9EB · United Kingdom
  • Delivery location · UKM

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 011256-2026awardUpdate, contractUpdate ·
  2. 057494-2026awardUpdate, contractUpdate ·