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PROCUREMENT OPPORTUNITY

Patient Carer Online Feedback Service

The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland) · award, contract

Tender information last checkedLast checked 2 Oct 2026, 07:21.

Opportunity overview

NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Care Opinion (Scotland) Limited

Match pending…
Contract value
£1m
Awarded
Not supplied
Contract signed
31 Mar 2026
Award ID
042579-2026-NP506626-1
Status
active
Location
Stirling, UKM77, FK9 4NF, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland. Additional information: The budget for the specification is 1000000 GBP over a 4 year term.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NP506626
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Description
NHS NSS is acting on behalf of The Scottish Government Planning and Quality Division in procuring the appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland. Additional information: The budget for the specification is 1000000 GBP over a 4 year term.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
The Service
Type
quality
Description
20
Criterion 2
Name
Training and support
Type
quality
Description
10
Criterion 3
Name
Moderation
Type
quality
Description
12
Criterion 4
Name
Reports
Type
quality
Description
12
Criterion 5
Name
Accessibility
Type
quality
Description
9
Criterion 6
Name
Mandatory Knowledge and Experience
Type
quality
Description
12
Criterion 7
Name
Engagement
Type
quality
Description
5
Criterion 8
Name
Acceptance & Testing
Type
quality
Description
5
Criterion 9
Type
price
Description
15

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKM

Buyer, suppliers and contacts

Organisation 1
Name
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)
Id
GB-FTS-179412

Identifier

Legal Name
The Common Services Agency (more commonly known as Public Services Delivery Scotland) (PSD Scotland)

Address

Street Address
1 South Gyle Crescent.
Locality
Edinburgh
Region
UKM
Postal Code
EH12 9EB
Country Name
United Kingdom

Contact

Telephone
+44 1312756000

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
Care Opinion (Scotland) Limited
Id
GB-FTS-48725

Identifier

Legal Name
Care Opinion (Scotland) Limited

Address

Street Address
Office 5/15, Stirling University Innovation Park
Locality
Stirling
Region
UKM77
Postal Code
FK9 4NF
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
Sheriff Court House
Id
GB-FTS-324

Identifier

Legal Name
Sheriff Court House

Address

Street Address
27 Chambers Street
Locality
Edinburgh
Postal Code
EH1 1LB
Country Name
United Kingdom

Contact

Roles

reviewBody

Award information

Award 1
Id
042579-2026-NP506626-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-48725
Name
Care Opinion (Scotland) Limited

Contracts and changes

Entry 1
Id
042579-2026-NP506626-1
Award ID
042579-2026-NP506626-1
Status
active
Date Signed
1 Apr 2026, 00:00

Value

Amount
1,000,000
Currency
GBP

Recorded locations

  • Buyer location · Edinburgh · UKM · EH12 9EB · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 042579-2026award, contract ·