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PROCUREMENT OPPORTUNITY

C142/2021/2022 - Inclusion Services Wales

Welsh Government · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:42.

Opportunity overview

The Welsh Government is seeking to procure two services as part of the new Inclusion Services programme - The Wales Hate Support Centre and Sanctuary Seekers Support Service. The Inclusion Services contract aims to procure suitable service provision, through an open procurement process under two separate lots for the two specific areas Lot 1 - Wales Hate Support Centre & Lot 2 – Sanctuary Seekers Support Services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Welsh Refugee Council

Match pending…
Shared contract value
£3.2m
Awarded
Not supplied
Contract signed
24 Jan 2022
Suppliers
One of 2 awarded suppliers
Award ID
001445-2025-C142/2021/2022-1
Status
active
Location
Cardiff, UK, CF241NJ, United Kingdom

Welsh Refugee Council

Match pending…
Shared contract value
£3.2m
Awarded
Not supplied
Contract signed
24 Jan 2022
Suppliers
One of 2 awarded suppliers
Award ID
001445-2025-C142/2021/2022-1
Status
active
Location
Cardiff, UKL, CF241NJ, United Kingdom

Victim Support

Matched by exact name
Contract value
£1.1m
Awarded
Not supplied
Contract signed
24 Jan 2022
Award ID
004031-2022-1
Status
active
Location
Cardiff, UK, CF242SA, United Kingdom

Welsh Refugee Council

Match pending…
Contract value
£1.1m
Awarded
Not supplied
Contract signed
24 Jan 2022
Award ID
004031-2022-2
Status
active
Location
Cardiff, UK, CF241NJ, United Kingdom

Welsh Refugee Council

Match pending…
Shared contract value
£3.1m
Awarded
Not supplied
Contract signed
24 Jan 2022
Suppliers
One of 2 awarded suppliers
Award ID
036662-2024-C142/2021/2022-1
Status
active
Location
Cardiff, UK, CF241NJ, United Kingdom

Welsh Refugee Council

Match pending…
Shared contract value
£3.1m
Awarded
Not supplied
Contract signed
24 Jan 2022
Suppliers
One of 2 awarded suppliers
Award ID
036662-2024-C142/2021/2022-1
Status
active
Location
Cardiff, UKL, CF241NJ, United Kingdom

Classification

  • CPV75200000 — Provision of services to the community
  • CPV85322000 — Community action programme
  • CPV85323000 — Community health services
  • CPV98000000 — Other community, social and personal services
  • CPV98133100 — Civic betterment and community facility support services

Lots

  • Wales Hate Support Centre£1.8m
  • Sanctuary Seekers Support Service£1.8m

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C142/2021/2022
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
16 Dec 2021, 14:00
Description
Gerrard O'Neill, Procurement Manager using a secure Welsh Government laptop.

Address

Street Address
Procurement Manager's Home Residence

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Expected award period

Starts
16 Dec 2021, 14:00

Tender Period

Ends
15 Dec 2021, 14:00

Classification

Id
75200000
Scheme
CPV
Description
Provision of services to the community

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission

Participation Fees

Entry 1
Id
1

Type

document

Lots and requirements

Entry 1
Id
1
Title
Wales Hate Support Centre
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The Client aims to award a 3 year contract to deliver a Wales Hate Support Centre to provide enhanced advocacy and support for victims of hate crimes and incidents across Wales. The contract must deliver a free easily accessible public service, independent of Police and criminal justice agencies and have a continued focus on increasing awareness of reporting across Wales. The Successful Bidder (s) will support the development and implementation of the Welsh Government’s strategic approach to tackling hate crime in Wales. The key objectives we expect the Wales Hate Crime Support Service to achieve are: - Provision of an independent, inclusive and high-quality support, advocacy and advice service which promotes victim-centred choices for all Hate Crime and hate incident victims across Wales. - Innovative outreach and engagement using a range of methods on a pan-Wales basis, which includes reaching socially and geographically excluded communities, to increase awareness and encourage reporting. - Work closely with Welsh Government to develop and deliver positive and innovative awareness-raising campaigns across Wales to encourage reporting and awareness and reduce offending behaviour. - Provide leadership and expertise to the Public, Private and Third Sectors through high-quality information, resources and training. - Supporting partnership structures to ensure victim voices are heard and to influence collaboration across sectors and organisations. - Develop and coordinate support for victims to self-advocate for changes and improvements.

Value

Amount
1,800,000
Currency
GBP

Renewal

Description
The contract is a 3 year initial contract term with a 2 year extension option.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
80
Criterion 2
Type
price
Description
20

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Sanctuary Seekers Support Service
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The Sanctuary Seekers Support Service aims to provide a national support service for people seeking sanctuary on a pan-Wales basis. The service aims to draw upon a number of inter-related areas with a pan-Wales geographical spread and collaborative working to fulfill the themes and outcomes. The key objectives we expect the Sanctuary Seekers Support Service to achieve are: - Ensuring anyone living in Wales as a forced migrant can get access to expert advice and advocacy support through this service; - Advice would be free to clients, independent of Government, and of a high-quality. - The service will dedicated focus on the need for legal immigration advice, support for children and young people in these systems, women and LGBTQ+ individuals; - Advice and advocacy support will be accessible regardless of language needs, location or digital connectivity and a variety of communication and interpretation methods will be used to ensure this is the case; - Sanctuary seekers will receive support towards community integration, including strengthen their skills and capacity to build their lives in Wales; - The project will ensure Welsh Government has the data and insights needed to understand and respond to trends and gaps in required support; - The project will contribute towards building public understanding and awareness of the circumstances, needs and talents of forced migrants living in Wales. This will involve engagement with the media and local communities.

Value

Amount
1,775,000
Currency
GBP

Renewal

Description
The contract is a 3 year initial contract term with a 2 year extension option.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
80
Criterion 2
Type
price
Description
20

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Across Wales

Delivery locations

Entry 1
Region
UKL
Entry 2
Region
UKL

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Entry 2
Id
85322000
Scheme
CPV
Description
Community action programme
Entry 3
Id
85323000
Scheme
CPV
Description
Community health services
Entry 4
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 5
Id
98133100
Scheme
CPV
Description
Civic betterment and community facility support services
Item 2
Id
2
Related Lot
2

Delivery Location

Description
Across Wales

Delivery locations

Entry 1
Region
UKL
Entry 2
Region
UKL
Entry 3
Region
UKL
Entry 4
Region
UKL

Additional Classifications

Entry 1
Id
75200000
Scheme
CPV
Description
Provision of services to the community
Entry 2
Id
85322000
Scheme
CPV
Description
Community action programme
Entry 3
Id
85323000
Scheme
CPV
Description
Community health services
Entry 4
Id
98000000
Scheme
CPV
Description
Other community, social and personal services
Entry 5
Id
98133100
Scheme
CPV
Description
Civic betterment and community facility support services

Published documents

Entry 1
Id
economic1
Document Type
economicSelectionCriteria
Entry 2
Id
technical1
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-1044
Name
Welsh Government

Roles

buyer

Address

Region
UKL
Locality
Cardiff
Postal Code
CF10 3NQ
Country Name
United Kingdom
Street Address
Corporate Procurement Services, Cathays Park

Details

Classifications

Entry 1
Id
NATIONAL_AGENCY
Scheme
TED_CA_TYPE
Description
National or federal agency/office
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Welsh Government

Contact

Name
Corporate Procurement Services
Telephone
+44 3000257095
Organisation 2
Id
GB-FTS-111
Name
High Court

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
Royal Courts of Justice, The Strand

Identifier

Legal Name
High Court

Contact

Telephone
+44 2079477501
Organisation 3
Id
GB-FTS-43978
Name
Victim Support

Roles

supplier

Address

Region
UK
Locality
Cardiff
Postal Code
CF242SA
Country Name
United Kingdom
Street Address
1, alexander Gate, Fford Pengam

Details

Scale
large

Identifier

Legal Name
Victim Support
Organisation 4
Id
GB-FTS-43979
Name
Welsh Refugee Council

Roles

supplier

Address

Region
UK
Locality
Cardiff
Postal Code
CF241NJ
Country Name
United Kingdom
Street Address
120 - 122 Broadway

Details

Scale
large

Identifier

Legal Name
Welsh Refugee Council
Organisation 5
Id
GB-FTS-130202
Name
Welsh Refugee Council

Roles

supplier

Address

Region
UKL
Locality
Cardiff
Postal Code
CF241NJ
Country Name
United Kingdom
Street Address
120-122 Broadway

Details

Scale
large

Identifier

Legal Name
Welsh Refugee Council

Contact

Telephone
+44 2020432974

Award information

Award 1
Id
004031-2022-1
Title
Wales Hate Support Centre
Status
active

Suppliers

Supplier 1
Id
GB-FTS-43978
Name
Victim Support

Related lots

1
Award 2
Id
004031-2022-2
Title
Sanctuary Seekers Support Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-43979
Name
Welsh Refugee Council

Related lots

2
Award 3
Id
036662-2024-C142/2021/2022-1
Title
Sanctuary Seekers Support Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-43979
Name
Welsh Refugee Council
Supplier 2
Id
GB-FTS-130202
Name
Welsh Refugee Council

Related lots

2
Award 4
Id
001445-2025-C142/2021/2022-1
Title
Sanctuary Seekers Support Service
Status
active

Suppliers

Supplier 1
Id
GB-FTS-43979
Name
Welsh Refugee Council
Supplier 2
Id
GB-FTS-130202
Name
Welsh Refugee Council

Related lots

2

Contracts and changes

Entry 1
Id
004031-2022-1
Title
Wales Hate Support Centre
Status
active
Award ID
004031-2022-1
Date Signed
24 Jan 2022, 00:00

Value

Amount
1,079,961.73
Currency
GBP
Entry 2
Id
004031-2022-2
Title
Sanctuary Seekers Support Service
Status
active
Award ID
004031-2022-2
Date Signed
24 Jan 2022, 00:00

Value

Amount
1,065,000
Currency
GBP
Entry 3
Id
036662-2024-C142/2021/2022-1
Title
Sanctuary Seekers Support Service
Status
active
Award ID
036662-2024-C142/2021/2022-1
Date Signed
24 Jan 2022, 00:00

Items

Item 1
Id
2
Title
Sanctuary Seekers Support Service
Related Lot
2

Classification

Id
75200000
Scheme
CPV
Description
Provision of services to the community

Delivery locations

Entry 1
Region
UKL

Additional Classifications

Entry 1
Id
85322000
Scheme
CPV
Description
Community action programme
Entry 2
Id
85323000
Scheme
CPV
Description
Community health services
Entry 3
Id
98133100
Scheme
CPV
Description
Civic betterment and community facility support services
Entry 4
Id
98000000
Scheme
CPV
Description
Other community, social and personal services

Value

Amount
3,144,000
Currency
GBP

Period

Duration In Days
1,800

Amendments

Entry 1
Id
3
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: For the contract to remain sustainable for the supplier, for the expansion of the service across all LAs in Wales; when utilising the extension period so as not to create issues of interoperability, claims of two-tier approaches and significant duplication of costs.
Description
Additional funding is required to place enough resource for services across Wales meeting the needs of increased numbers from the Home Office’s Asylum Dispersal Plan and any potential new immigration routes being established. This modification is not to extend the contract term, but for the additional funding required to sustainably deliver the expanded contract services during the contract extension period.
Entry 4
Id
001445-2025-C142/2021/2022-1
Title
Sanctuary Seekers Support Service
Status
active
Award ID
001445-2025-C142/2021/2022-1
Date Signed
24 Jan 2022, 00:00

Items

Item 1
Id
2
Title
Sanctuary Seekers Support Service
Related Lot
2

Classification

Id
75200000
Scheme
CPV
Description
Provision of services to the community

Delivery locations

Entry 1
Region
UKL

Additional Classifications

Entry 1
Id
85322000
Scheme
CPV
Description
Community action programme
Entry 2
Id
85323000
Scheme
CPV
Description
Community health services
Entry 3
Id
98133100
Scheme
CPV
Description
Civic betterment and community facility support services
Entry 4
Id
98000000
Scheme
CPV
Description
Other community, social and personal services

Value

Amount
3,154,000
Currency
GBP

Period

Duration In Days
1,800

Amendments

Entry 1
Id
4
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: For the contract to remain sustainable for the supplier, for the expansion of the service across all LAs in Wales; when utilising the extension period so as not to create issues of interoperability, claims of two-tier approaches and significant duplication of costs.
Description
Additional funding is required to place enough resource for services across Wales meeting the needs of increased numbers from the Home Office’s Asylum Dispersal Plan and any potential new immigration routes being established. This modification is not to extend the contract term, but for the additional funding required to sustainably deliver the expanded contract services during the contract extension period.

Recorded locations

  • Buyer location · Cardiff · UKL · CF10 3NQ · United Kingdom
  • Delivery location · UKL

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-02f33b-2025-01-16T10:03:37Zcompiled ·