Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Telephony and Communication Services Dynamic Purchasing System

Scottish Government · tender

Tender information last checkedLast checked 4 Oct 2026, 20:36.

Opportunity overview

The Authority is further extending its collaborative Dynamic Purchasing System (DPS) for Telephony and Communication Services for an additional 24 months until 27 March 2028. The DPS comprises of two lots: Lot 1 - Telephony and Communication Services Lot 2 - Enterprise Bundled Services The Authority wishes to take this opportunity to refresh the supplier list to ensure current suppliers retain the minimum qualifying criteria, still have up-to-date contact details and still wish to remain as a supplier. Accordingly, suppliers that are currently on the DPS are required to refresh and resubmit their Single Procurement Document (SPD) in order to remain as a DPS supplier. There is no need to resubmit any case study evidence for current suppliers. Current suppliers are required to submit an updated SPD within six weeks of this Contract Notice being issued. Failure to do so will result in current suppliers being removed from the DPS. Full details of the requirement can be found on a previous Contract Notice which was issued on 17 February 2022, details as follows: Reference No:FEB441070 OCID:ocds-r6ebe6-0000672959

Classification

  • CPV64200000 — Telecommunications services
  • CPV31712112 — SIM cards
  • CPV32250000 — Mobile telephones
  • CPV32252000 — GSM telephones
  • CPV32252100 — Hands-free mobile telephones
  • CPV32321200 — Audio-visual equipment
  • CPV32342100 — Headphones
  • CPV32342200 — Earphones
  • CPV32342440 — Voice-mail system
  • CPV32344100 — Portable receivers for calling and paging
  • CPV32351000 — Accessories for sound and video equipment
  • CPV32400000 — Networks
  • CPV32410000 — Local area network
  • CPV32420000 — Network equipment
  • CPV32430000 — Wide area network
  • CPV32500000 — Telecommunications equipment and supplies
  • CPV32510000 — Wireless telecommunications system
  • CPV32520000 — Telecommunications cable and equipment
  • CPV32530000 — Satellite-related communications equipment
  • CPV32540000 — Switchboards
  • CPV32550000 — Telephone equipment
  • CPV45314200 — Installation of telephone lines
  • CPV48200000 — Networking, Internet and intranet software package
  • CPV48214000 — Network operating system software package
  • CPV48219100 — Gateway software package
  • CPV48219500 — Switch or router software package
  • CPV48219700 — Communications server software package
  • CPV48219800 — Bridge software package
  • CPV48314000 — Voice recognition software package
  • CPV48316000 — Presentation software package
  • CPV48500000 — Communication and multimedia software package
  • CPV48510000 — Communication software package
  • CPV48821000 — Network servers
  • CPV48900000 — Miscellaneous software package and computer systems
  • CPV50312300 — Maintenance and repair of data network equipment
  • CPV50330000 — Maintenance services of telecommunications equipment
  • CPV51300000 — Installation services of communications equipment
  • CPV51340000 — Installation services of line telephony equipment
  • CPV64212000 — Mobile-telephone services
  • CPV64213000 — Shared-business telephone network services
  • CPV64214000 — Dedicated-business telephone network services
  • CPV64214200 — Telephone switchboard services
  • CPV64214400 — Communication land-line rental
  • CPV64215000 — IP telephone services
  • CPV64216000 — Electronic message and information services
  • CPV64222000 — Teleworking services
  • CPV64223000 — Paging services
  • CPV64224000 — Teleconferencing services
  • CPV64226000 — Telematics services
  • CPV64227000 — Integrated telecommunications services
  • CPV71316000 — Telecommunication consultancy services
  • CPV72315000 — Data network management and support services
  • CPV72710000 — Local area network services
  • CPV72720000 — Wide area network services
  • CPV79510000 — Telephone-answering services
  • CPV79511000 — Telephone operator services
  • CPV79512000 — Call centre

Lots

  • Telephony and Communication ServicesValue not stated
  • Enterprise Bundled ServicesValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SP-21-039
Status
active
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Restricted procedure
Has Recurrence
Yes

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
64200000
Description
Telecommunications services

Lot Details

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
economic
Description
It is a requirement of this DPS that suppliers hold or can commit to obtain prior to being established on the DPS, the types of insurance indicated below: Employer's (Compulsory) Liability Insurance = in accordance with any legal obligation for the time being in force. Public Liability insurance of Minimum GBP 1M Professional Indemnity insurance of Minimum GBP 1M Suppliers from the UK will be required to provide their tax reference numbers: i.e. Value Added Tax registration number, PAYE collection reference and Corporation Tax or Self-Assessment reference, as applicable. Please enter this number in section 2A question 2A.2 of the SPD. Overseas and non-UK suppliers will be required to submit a certificate of tax compliance obtained from the country in which they are a resident for tax purposes.

Applies To

supplier
Criterion 2
Type
technical
Description
To gain entry to the DPS, it is mandatory that suppliers hold a suitable third party Cyber Security accreditation e.g. Cyber Essentials, Cyber Essentials Plus, ISO 27001:2013, IASME Gold or are able to provide evidence of equivalency as part of their application. Failure to confirm that a suitable third party accreditation is held (or failure to provide suitable evidence of equivalency) will result in suppliers not gaining entry to the DPS. The response to the Cyber Security question should be provided at section 2.4 within PCS-T.

Applies To

supplier

Techniques

Has Dynamic Purchasing System
Yes

Dynamic Purchasing System

Type
open

Covered By

GPA

Tender Period

Ends
27 Mar 2028, 12:00

Second Stage

Invitation Date
27 Mar 2028, 00:00

Submission terms

Languages

en

Contract terms

Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed
Has Electronic Payment
Yes

Recurrence

Description
January 2028

Lots and requirements

Entry 1
Id
1
Title
Telephony and Communication Services
Description
Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria, detailed within this Contract Notice, to be established on the DPS. Due to the wide and diverse nature of this lot, it is not possible to list all the types of services envisaged. However, some examples (non-exhaustive list) include; Provision of voice calls services & infrastructure, electronic billing services, broadband provision & services, Direct Dial-In (DDI) provision, traditional telephony including line rental including, telephony as a service, Public Switched Telephony Network (PSTN), Integrated Services Digital Network (ISDN), migration management support, paging services, non-geographic numbers, Directory Enquiries, Voice over Internet Protocol (VoIP), Session Initiation Protocol (SIP) trunks, point to point circuits, provision of Internet Protocol (IP) telephony, telephony software services, provision of telephony through a hosted or cloud based solution, call centre/contact centre, maintenance and support services, messaging services, unified communications, Intelligent Voice Response (IVR), automated call distribution, audio conferencing, web conferencing, video conferencing, webcasting, wi-fi services. Suppliers must have at least 12 months experience delivering the types of services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot. A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland within Public Contracts Scotland – Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded. Suppliers can apply for either or both lots. Suppliers should be aware there is not a requirement to provide all services within this lot, applications can be submitted for discrete elements of the services. Additional information: Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Has Renewal
Yes
Has Options
No
Status
active

Award criteria

Criteria

Criterion 1
Name
Technical Weighting
Type
quality
Description
40-80%
Criterion 2
Type
price
Description
20-60%

Contract period

Duration In Days
2,130

Renewal

Description
The DPS is likely to be relet at the end of its period.

Second Stage

Minimum Candidates
5

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Enterprise Bundled Services
Description
Suppliers must complete the Single Procurement Document (SPD) Scotland and meet the minimum entry criteria detailed within this Contract Notice to be established on the DPS. The scope of this lot will include all services as detailed within Lot 1 and will also include mobile voice and data services. This lot will provide a one stop shop for organisations who wish to purchase all their telephony and communication solutions through a single procurement exercise. Mobile voice and data services can be procured via this lot but only as part of wider services from Lot 1 and cannot be procured as a standalone requirement. Suppliers must have at least 12 months experience delivering the services within this lot. Please provide details about the services you can provide under this lot including at least 2 relevant case study examples from the last 3 years. Examples from public and/or private sector may be provided. Please note that suppliers are required to demonstrate case study evidence of providing bundled services. This evidence should include mobile voice and data services in addition to some, or all, of the services within Lot 1 as single project/procurement. Please try and be as clear and concise as possible and preferably within 2 sides of text on the relevant case study evidence form. Do not include hyperlinks or embed files to this response and ensure acronyms are explained in full. Note: at least two case study examples are required for each lot. A copy of the case study evidence form can be found at section 4C.1.2 of the Single Procurement Document (SPD) Scotland document within Public Contracts Scotland – Tender (PCS-T). The form should be downloaded, populated with relevant case study examples and uploaded. Suppliers can apply for either or both lots. Additional information: Economic operators may be excluded from this DPS if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.
Has Renewal
Yes
Has Options
No
Status
active

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
40-80%
Criterion 2
Type
price
Description
20-60%

Contract period

Duration In Days
2,130

Renewal

Description
The DPS is likely to be relet at the end of its period.

Second Stage

Minimum Candidates
5

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
32321200
Description
Audio-visual equipment
Entry 2
Scheme
CPV
Id
32342100
Description
Headphones
Entry 3
Scheme
CPV
Id
32342200
Description
Earphones
Entry 4
Scheme
CPV
Id
32342440
Description
Voice-mail system
Entry 5
Scheme
CPV
Id
32344100
Description
Portable receivers for calling and paging
Entry 6
Scheme
CPV
Id
32351000
Description
Accessories for sound and video equipment
Entry 7
Scheme
CPV
Id
32400000
Description
Networks
Entry 8
Scheme
CPV
Id
32410000
Description
Local area network
Entry 9
Scheme
CPV
Id
32420000
Description
Network equipment
Entry 10
Scheme
CPV
Id
32430000
Description
Wide area network
Entry 11
Scheme
CPV
Id
32500000
Description
Telecommunications equipment and supplies
Entry 12
Scheme
CPV
Id
32510000
Description
Wireless telecommunications system
Entry 13
Scheme
CPV
Id
32520000
Description
Telecommunications cable and equipment
Entry 14
Scheme
CPV
Id
32540000
Description
Switchboards
Entry 15
Scheme
CPV
Id
32550000
Description
Telephone equipment
Entry 16
Scheme
CPV
Id
45314200
Description
Installation of telephone lines
Entry 17
Scheme
CPV
Id
48200000
Description
Networking, Internet and intranet software package
Entry 18
Scheme
CPV
Id
48214000
Description
Network operating system software package
Entry 19
Scheme
CPV
Id
48219100
Description
Gateway software package
Entry 20
Scheme
CPV
Id
48219500
Description
Switch or router software package
Entry 21
Scheme
CPV
Id
48219700
Description
Communications server software package
Entry 22
Scheme
CPV
Id
48219800
Description
Bridge software package
Entry 23
Scheme
CPV
Id
48314000
Description
Voice recognition software package
Entry 24
Scheme
CPV
Id
48316000
Description
Presentation software package
Entry 25
Scheme
CPV
Id
48500000
Description
Communication and multimedia software package
Entry 26
Scheme
CPV
Id
48510000
Description
Communication software package
Entry 27
Scheme
CPV
Id
48821000
Description
Network servers
Entry 28
Scheme
CPV
Id
48900000
Description
Miscellaneous software package and computer systems
Entry 29
Scheme
CPV
Id
50312300
Description
Maintenance and repair of data network equipment
Entry 30
Scheme
CPV
Id
50330000
Description
Maintenance services of telecommunications equipment
Entry 31
Scheme
CPV
Id
51300000
Description
Installation services of communications equipment
Entry 32
Scheme
CPV
Id
51340000
Description
Installation services of line telephony equipment
Entry 33
Scheme
CPV
Id
64213000
Description
Shared-business telephone network services
Entry 34
Scheme
CPV
Id
64214000
Description
Dedicated-business telephone network services
Entry 35
Scheme
CPV
Id
64214200
Description
Telephone switchboard services
Entry 36
Scheme
CPV
Id
64214400
Description
Communication land-line rental
Entry 37
Scheme
CPV
Id
64215000
Description
IP telephone services
Entry 38
Scheme
CPV
Id
64216000
Description
Electronic message and information services
Entry 39
Scheme
CPV
Id
64222000
Description
Teleworking services
Entry 40
Scheme
CPV
Id
64223000
Description
Paging services
Entry 41
Scheme
CPV
Id
64224000
Description
Teleconferencing services
Entry 42
Scheme
CPV
Id
64226000
Description
Telematics services
Entry 43
Scheme
CPV
Id
64227000
Description
Integrated telecommunications services
Entry 44
Scheme
CPV
Id
71316000
Description
Telecommunication consultancy services
Entry 45
Scheme
CPV
Id
72315000
Description
Data network management and support services
Entry 46
Scheme
CPV
Id
72710000
Description
Local area network services
Entry 47
Scheme
CPV
Id
72720000
Description
Wide area network services
Entry 48
Scheme
CPV
Id
79510000
Description
Telephone-answering services
Entry 49
Scheme
CPV
Id
79511000
Description
Telephone operator services
Entry 50
Scheme
CPV
Id
79512000
Description
Call centre

Delivery locations

Entry 1
Region
UKM
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
31712112
Description
SIM cards
Entry 2
Scheme
CPV
Id
32250000
Description
Mobile telephones
Entry 3
Scheme
CPV
Id
32252000
Description
GSM telephones
Entry 4
Scheme
CPV
Id
32252100
Description
Hands-free mobile telephones
Entry 5
Scheme
CPV
Id
32321200
Description
Audio-visual equipment
Entry 6
Scheme
CPV
Id
32342100
Description
Headphones
Entry 7
Scheme
CPV
Id
32342200
Description
Earphones
Entry 8
Scheme
CPV
Id
32342440
Description
Voice-mail system
Entry 9
Scheme
CPV
Id
32344100
Description
Portable receivers for calling and paging
Entry 10
Scheme
CPV
Id
32351000
Description
Accessories for sound and video equipment
Entry 11
Scheme
CPV
Id
32400000
Description
Networks
Entry 12
Scheme
CPV
Id
32410000
Description
Local area network
Entry 13
Scheme
CPV
Id
32420000
Description
Network equipment
Entry 14
Scheme
CPV
Id
32430000
Description
Wide area network
Entry 15
Scheme
CPV
Id
32500000
Description
Telecommunications equipment and supplies
Entry 16
Scheme
CPV
Id
32510000
Description
Wireless telecommunications system
Entry 17
Scheme
CPV
Id
32520000
Description
Telecommunications cable and equipment
Entry 18
Scheme
CPV
Id
32530000
Description
Satellite-related communications equipment
Entry 19
Scheme
CPV
Id
32540000
Description
Switchboards
Entry 20
Scheme
CPV
Id
32550000
Description
Telephone equipment
Entry 21
Scheme
CPV
Id
45314200
Description
Installation of telephone lines
Entry 22
Scheme
CPV
Id
48214000
Description
Network operating system software package
Entry 23
Scheme
CPV
Id
48219100
Description
Gateway software package
Entry 24
Scheme
CPV
Id
48219500
Description
Switch or router software package
Entry 25
Scheme
CPV
Id
48219700
Description
Communications server software package
Entry 26
Scheme
CPV
Id
48219800
Description
Bridge software package
Entry 27
Scheme
CPV
Id
48314000
Description
Voice recognition software package
Entry 28
Scheme
CPV
Id
48316000
Description
Presentation software package
Entry 29
Scheme
CPV
Id
48500000
Description
Communication and multimedia software package
Entry 30
Scheme
CPV
Id
48510000
Description
Communication software package
Entry 31
Scheme
CPV
Id
48821000
Description
Network servers
Entry 32
Scheme
CPV
Id
48900000
Description
Miscellaneous software package and computer systems
Entry 33
Scheme
CPV
Id
50312300
Description
Maintenance and repair of data network equipment
Entry 34
Scheme
CPV
Id
50330000
Description
Maintenance services of telecommunications equipment
Entry 35
Scheme
CPV
Id
51300000
Description
Installation services of communications equipment
Entry 36
Scheme
CPV
Id
51340000
Description
Installation services of line telephony equipment
Entry 37
Scheme
CPV
Id
64212000
Description
Mobile-telephone services
Entry 38
Scheme
CPV
Id
64213000
Description
Shared-business telephone network services
Entry 39
Scheme
CPV
Id
64214000
Description
Dedicated-business telephone network services
Entry 40
Scheme
CPV
Id
64214200
Description
Telephone switchboard services
Entry 41
Scheme
CPV
Id
64214400
Description
Communication land-line rental
Entry 42
Scheme
CPV
Id
64215000
Description
IP telephone services
Entry 43
Scheme
CPV
Id
64216000
Description
Electronic message and information services
Entry 44
Scheme
CPV
Id
64222000
Description
Teleworking services
Entry 45
Scheme
CPV
Id
64223000
Description
Paging services
Entry 46
Scheme
CPV
Id
64224000
Description
Teleconferencing services
Entry 47
Scheme
CPV
Id
64226000
Description
Telematics services
Entry 48
Scheme
CPV
Id
64227000
Description
Integrated telecommunications services
Entry 49
Scheme
CPV
Id
71316000
Description
Telecommunication consultancy services
Entry 50
Scheme
CPV
Id
72315000
Description
Data network management and support services
Entry 51
Scheme
CPV
Id
72710000
Description
Local area network services
Entry 52
Scheme
CPV
Id
72720000
Description
Wide area network services
Entry 53
Scheme
CPV
Id
79510000
Description
Telephone-answering services
Entry 54
Scheme
CPV
Id
79511000
Description
Telephone operator services
Entry 55
Scheme
CPV
Id
79512000
Description
Call centre
Entry 56
Scheme
CPV
Id
48200000
Description
Networking, Internet and intranet software package

Delivery locations

Entry 1
Region
UKM

Buyer, suppliers and contacts

Organisation 1
Name
Scottish Government
Id
GB-FTS-1538

Identifier

Legal Name
Scottish Government

Address

Street Address
5 Atlantic Quay, 150 Broomielaw
Locality
Glasgow
Region
UKM
Postal Code
G2 8LU
Country Name
United Kingdom

Contact

Telephone
+44 7345473360

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
MINISTRY
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Edinburgh Sheriff Court
Id
GB-FTS-21031

Identifier

Legal Name
Edinburgh Sheriff Court

Address

Street Address
Sheriff Clerk's Office, PO Box 23, 1 Carlton Place
Locality
Edinburgh
Postal Code
EH1 1LB
Country Name
United Kingdom

Contact

Telephone
+44 1312252525
Fax Number
+44 1312258899

Roles

reviewBody

Details

Recorded locations

  • Buyer location · Glasgow · UKM · G2 8LU · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 014683-2026tender ·