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PROCUREMENT OPPORTUNITY

Commissioning Debt Advice in England

MONEY AND PENSIONS SERVICE · award, contract

Tender information last checkedLast checked 26 Sept 2026, 19:47.

Opportunity overview

The contract [Notice identifier: 2023/S 000-000206] has been modified by way of the inclusion of an option (if needed) to extend the contract term by 14-months from 1st February 2028 to 31st March 2029. https://www.find-tender.service.gov.uk/Notice/000206-2023?origin=SearchResults&p=1 The reason for the option to extend the contract (if exercised) is to allow the new National Debt Advice Services procurement (see UK2: Preliminary market engagement notice; Notice identifier: 2026/S 000-037729 - Preliminary Market Engagement for the Provision of National Debt Advice Services) programme to continue developing strategic and operational approaches to meet the evolving needs of the supplier market. If the option is not exercised, then there are no financial implications, and the current contract award value remains unchanged. Should the option be exercised, the additional total value of the contract will be between £60m and £66m. The Authority is satisfied that this modification is not "substantial" for the purposes of regulation 72(1)(e) of the Public Contracts Regulations 2015 (PCR). Taking each element of the test set out at Regulation 72(8) in turn, the optional extension (if exercised): • is on the same terms as the original contract - there is no "material difference" compared to the original contract and no renegotiation of any key term of the contract; • is on the same terms as the original contract and does not introduce any conditions which would have the consequences described at Regulation 72(8)(b); • will not change the economic balance of the contract in favour of the supplier; and • does not include the provision of any new services and so does not extend the scope of the contract considerably.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Contract value
£71.9m
Awarded
Not supplied
Contract signed
3 Nov 2022
Award ID
069335-2026-21-39-1a-1
Status
active
Identifier
GB-COH 02855061
Location
Manchester, UK, M17 1FQ, United Kingdom

Money Advice Trust

Matched by number
Contract value
£68.8m
Awarded
Not supplied
Contract signed
4 Nov 2022
Award ID
069335-2026-21-39-1c-3
Status
active
Identifier
GB-COH 04741583
Location
London, UK, EC4V 2AU, United Kingdom

Money Advice Trust

Matched by number
Contract value
£21.8m
Awarded
Not supplied
Contract signed
4 Nov 2022
Award ID
069335-2026-21-39-3-4
Status
active
Identifier
GB-COH 04741583
Location
London, UK, EC4V 2AU, United Kingdom

Gregory Pennington Limited t/a Money Wellness

Contract value
£17m
Awarded
Not supplied
Contract signed
3 Nov 2022
Award ID
069335-2026-21-39-4a-5
Status
active
Identifier
GB-COH 02855061
Location
Manchester, UK, M17 1FQ, United Kingdom

Classification

  • CPV98000000 — Other community, social and personal services

Lots

  • National ServiceValue not stated
  • NOT AWARDED - Regional ServicesValue not stated
  • Business Debt Advice ServicesValue not stated
  • Debt Relief Order Administration Hub ContractValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
21-39
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure
Review Details
Precise information on deadline(s) for review procedures Please refer to provided link: https://www.find-court-tribunal.service.gov.uk/courts/royal-courts-of-justice

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Lots and requirements

Entry 1
Id
1
Title
National Service
Description
Delivery of free to customer national regulated debt advice services that are available to anyone in England. The contract duration is three years with two optional extensions of 1 year each.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Options

Description
In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period.
Entry 2
Id
2
Title
NOT AWARDED - Regional Services
Description
Regional delivery of debt advice services - Lot not awarded and is subject to re-procurement
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price
Entry 3
Id
3
Title
Business Debt Advice Services
Description
The delivery of a free to customer regulated business debt advice service that will support problems with debts for which the individual is personally liable (regardless of the nature / purpose of those debts), to those who derive income form self employment. The contract duration is three years with two optional extensions of 1 year each.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Options

Description
Two optional extensions of 1 year each. In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period
Entry 4
Id
4
Title
Debt Relief Order Administration Hub Contract
Description
Delivery of a free to customer Debt Relief Order (DRO) administration service. This service is free to customers, save for the DRO application fee. The contract duration is three years with two optional extensions of 1 year each.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Options

Description
Two optional extensions of 1 year each. In addition to the existing two optional extensions of 1 year each (which are set out in the original contract), this modification introduces the further option to extend for a 1 year plus 2-month period

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK
Item 4
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK

Buyer, suppliers and contacts

Organisation 1
Name
MONEY AND PENSIONS SERVICE
Id
GB-FTS-146197

Identifier

Legal Name
MONEY AND PENSIONS SERVICE
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Money & Pensions Service Borough Hall
Locality
Bedford
Region
UKH24
Postal Code
MK429AB
Country Name
United Kingdom

Contact

Name
Rob Price

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Gregory Pennington Limited t/a Money Wellness
Id
GB-COH-02855061

Identifier

Legal Name
Gregory Pennington Limited t/a Money Wellness
Id
02855061
Scheme
GB-COH

Address

Street Address
Think Park
Locality
Manchester
Region
UK
Postal Code
M17 1FQ
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
The National Association of Citizens Advices Bureaux
Id
GB-FTS-185105

Identifier

Legal Name
The National Association of Citizens Advices Bureaux
No Identifier Rationale
notOnAnyRegister

Address

Street Address
3rd Floor North 200 Aldersgate
Locality
London
Region
UK
Postal Code
EC1A 4HD
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 4
Name
Money Advice Trust
Id
GB-COH-04741583

Identifier

Legal Name
Money Advice Trust
Id
04741583
Scheme
GB-COH

Address

Street Address
21 Garlick Hill
Locality
London
Region
UK
Postal Code
EC4V 2AU
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 5
Name
The National Association of Citizens Advice Bureaux
Id
GB-CHC-1436945

Identifier

Legal Name
The National Association of Citizens Advice Bureaux
Id
1436945
Scheme
GB-CHC

Address

Street Address
3rd Floor North, 200 Aldersgate
Locality
London
Region
UK
Postal Code
EC1A 4HD
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 6
Name
The High Court
Id
GB-FTS-495

Identifier

Legal Name
The High Court

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
069335-2026-21-39-1a-1
Title
National Debt Advice Services
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-02855061
Name
Gregory Pennington Limited t/a Money Wellness
Award 2
Id
069335-2026-21-39-1b-2
Title
National Debt Advice Services
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-185105
Name
The National Association of Citizens Advices Bureaux
Award 3
Id
069335-2026-21-39-1c-3
Title
National Debt Advice Services
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-04741583
Name
Money Advice Trust
Award 4
Id
069335-2026-21-39-3-4
Title
Business Debt Advice Services
Status
active

Related lots

3

Suppliers

Supplier 1
Id
GB-COH-04741583
Name
Money Advice Trust
Award 5
Id
069335-2026-21-39-4a-5
Title
Debt Relief Order Administration Hub
Status
active

Related lots

4

Suppliers

Supplier 1
Id
GB-COH-02855061
Name
Gregory Pennington t/a Money Wellness
Award 6
Id
069335-2026-21-39-4b-6
Title
Debt Relief Order Administration Hub
Status
active

Related lots

4

Suppliers

Supplier 1
Id
GB-CHC-1436945
Name
The National Association of Citizens Advice Bureaux

Contracts and changes

Entry 1
Id
069335-2026-21-39-1a-1
Award ID
069335-2026-21-39-1a-1
Title
National Debt Advice Services
Status
active
Date Signed
3 Nov 2022, 00:00

Value

Amount
71,930,725
Currency
GBP
Entry 2
Id
069335-2026-21-39-1b-2
Award ID
069335-2026-21-39-1b-2
Title
National Debt Advice Services
Status
active
Date Signed
4 Nov 2022, 00:00

Value

Amount
69,532,466
Currency
GBP
Entry 3
Id
069335-2026-21-39-1c-3
Award ID
069335-2026-21-39-1c-3
Title
National Debt Advice Services
Status
active
Date Signed
4 Nov 2022, 00:00

Value

Amount
68,772,273
Currency
GBP
Entry 4
Id
069335-2026-21-39-3-4
Award ID
069335-2026-21-39-3-4
Title
Business Debt Advice Services
Status
active
Date Signed
4 Nov 2022, 00:00

Value

Amount
21,815,379
Currency
GBP
Entry 5
Id
069335-2026-21-39-4a-5
Award ID
069335-2026-21-39-4a-5
Title
Debt Relief Order Administration Hub
Status
active
Date Signed
3 Nov 2022, 00:00

Value

Amount
16,958,839
Currency
GBP
Entry 6
Id
069335-2026-21-39-4b-6
Award ID
069335-2026-21-39-4b-6
Title
Debt Relief Order Administration Hub
Status
active
Date Signed
15 Nov 2022, 00:00

Value

Amount
11,344,459
Currency
GBP

Recorded locations

  • Buyer location · Bedford · UKH24 · MK429AB · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKD
  • Delivery location · UKE
  • Delivery location · UKF
  • Delivery location · UKG
  • Delivery location · UKH
  • Delivery location · UKI
  • Delivery location · UKJ
  • Delivery location · UKK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 069335-2026award, contract ·