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PROCUREMENT OPPORTUNITY

Contact Centres and Business Services

The Minister for the Cabinet Office acting through Crown Commercial Service · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:37.

Opportunity overview

Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services – for the provision of financial accounting, HR, payroll, and source-to-pay business services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

NCO Europe Limited

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-1
Status
active
Location
Preston, UK, PR1 3AF, United Kingdom

Capita Business Services Ltd

Matched by exact name
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-10
Status
active
Location
London, UK, EC2V 7NQ, United Kingdom

Serco Limited

Matched by exact name
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-11
Status
active
Location
Hook, UK, RG27 9UY, United Kingdom

G4S Facilities Management (UK) Limited

Matched by exact name
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-12
Status
active
Location
London, UK, SW1V 1HU, United Kingdom

Charles Novacroft Direct Limited

Matched by exact name
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-13
Status
active
Location
Milton Keynes, UK, MK5 8FR, United Kingdom

The Contact Company Ltd

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-14
Status
active
Location
Birkenhead, UK, CH41 5FD, United Kingdom

ResQ Limited

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-15
Status
active
Location
Kingston Upon Hull, UK, HU1 3BA, United Kingdom

Arvato Limited

Matched by exact name
Contract value
£2bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-16
Status
active
Location
London, UK, EC4M 7WS, United Kingdom

Capita Business Services Ltd

Matched by exact name
Contract value
£2bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-17
Status
active
Location
London, UK, EC2V 7NQ, United Kingdom

Shared Services Connected Limited

Match pending…
Contract value
£2bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-18
Status
active
Location
Hemel Hempstead, UK, HP2 7AH, United Kingdom

Accenture (UK) Limited

Matched by exact name
Contract value
£2bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-19
Status
active
Location
London, UK, EC3M 3BD, United Kingdom

go-centric Limited

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-2
Status
active
Location
Leeds, UK, United Kingdom

Serco Limited

Matched by exact name
Contract value
£2bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-20
Status
active
Location
Hook, UK, RG27 9UY, United Kingdom

Liberata UK Limited

Matched by exact name
Contract value
£2bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-21
Status
active
Location
Croydon, UK, CR0 6SR, United Kingdom

NHS Shared Business Services Limited

Matched by exact name
Contract value
£2bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-22
Status
active
Location
Hemel Hempstead, UK, HP2 7AH, United Kingdom

Teleperformance Ltd

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-3
Status
active
Location
Bristol, UK, BS1 3LG, United Kingdom

Ventrica Ltd

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-4
Status
active
Location
Southend on Sea, UK, SS1 1BB, United Kingdom

Arvato Limited

Matched by exact name
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-6
Status
active
Location
London, UK, EC4M 7WS, United Kingdom

Sitel UK Limited

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-7
Status
active
Location
Coventry, UK, CV1 9BH, United Kingdom

Shared Services Connected Limited

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-8
Status
active
Location
Hemel Hempstead, UK, HP2 7AH, United Kingdom

TTEC (UK) Solutions Limited

Match pending…
Contract value
£1.5bn
Awarded
Not supplied
Contract signed
9 Aug 2021
Award ID
020738-2021-9
Status
active
Location
London, UK, W4 3HS, United Kingdom

Classification

  • CPV48400000 — Business transaction and personal business software package
  • CPV48450000 — Time accounting or human resources software package
  • CPV48451000 — Enterprise resource planning software package
  • CPV48480000 — Sales, marketing and business intelligence software package
  • CPV75100000 — Administration services
  • CPV75112000 — Administrative services for business operations
  • CPV75130000 — Supporting services for the government
  • CPV75131100 — General personnel services for the government
  • CPV79200000 — Accounting, auditing and fiscal services
  • CPV79210000 — Accounting and auditing services
  • CPV79211000 — Accounting services
  • CPV79211100 — Bookkeeping services
  • CPV79211110 — Payroll management services
  • CPV79211120 — Sales and purchases recording services
  • CPV79211200 — Compilation of financial statements services
  • CPV79212500 — Accounting review services
  • CPV79340000 — Advertising and marketing services
  • CPV79341000 — Advertising services
  • CPV79341100 — Advertising consultancy services
  • CPV79341400 — Advertising campaign services
  • CPV79342000 — Marketing services
  • CPV79342100 — Direct marketing services
  • CPV79342200 — Promotional services
  • CPV79342300 — Customer services
  • CPV79342310 — Customer survey services
  • CPV79342311 — Customer satisfaction survey
  • CPV79342320 — Customer-care services
  • CPV79400000 — Business and management consultancy and related services
  • CPV79414000 — Human resources management consultancy services
  • CPV79418000 — Procurement consultancy services
  • CPV79500000 — Office-support services
  • CPV79510000 — Telephone-answering services
  • CPV79511000 — Telephone operator services
  • CPV79512000 — Call centre
  • CPV79520000 — Reprographic services
  • CPV79530000 — Translation services
  • CPV79540000 — Interpretation services
  • CPV79550000 — Typing, word-processing and desktop publishing services
  • CPV79560000 — Filing services
  • CPV79570000 — Mailing-list compilation and mailing services
  • CPV79600000 — Recruitment services
  • CPV79610000 — Placement services of personnel
  • CPV79630000 — Personnel services except placement and supply services
  • CPV79631000 — Personnel and payroll services
  • CPV79635000 — Assessment centre services for recruitment
  • CPV79990000 — Miscellaneous business-related services
  • CPV79994000 — Contract administration services
  • CPV79995000 — Library management services
  • CPV79996000 — Business organisation services
  • CPV79996100 — Records management
  • CPV79997000 — Business travel services
  • CPV79999000 — Scanning and invoicing services
  • CPV79999100 — Scanning services
  • CPV79999200 — Invoicing services

Lots

  • Contact Centres£1.5bn
  • All LotsValue not stated
  • Business Services£2bn

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
RM6181
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Amendments

Entry 1
Id
1

Unstructured Changes

Entry 1

Where

Section
IV.2.2

New Value

Date
10 May 2021, 15:00

Old Value

Date
4 May 2021, 15:00
Entry 2

Where

Section
IV.2.7

New Value

Date
10 May 2021, 15:01

Old Value

Date
4 May 2021, 15:01

Bid Opening

Date
4 May 2021, 15:01

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Maximum Lots Bid Per Supplier
9,999,999

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
9,999,999

Expected award period

Starts
4 May 2021, 15:01

Tender Period

Ends
4 May 2021, 15:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
75100000
Scheme
CPV
Description
Administration services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
180

Submission Method

electronicSubmission
written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Candidates will be assessed in accordance with Section 5 of the 2015 Public Contract Regulations (implementing the directive) on the basis of information provided in response to an invitation to tender (ITT) registering for access.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Title
Contact Centres
Status
cancelled
Has Options
No
Has Renewal
No
Description
Lot 1 Contact Centres was for the provision of contact centres servicing citizen and industry engagement with the public sector. The full scope of Lot 1 was set out in the Specification that is part of the Invitation to Tender (ITT) documentation.

Value

Amount
1,500,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
80
Criterion 2
Type
price
Description
20

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 2
Id
2
Title
Business Services
Status
cancelled
Has Options
No
Has Renewal
No
Description
Lot 2 Business Services was for the provision of financial accounting, HR, payroll, and source-to-pay business services. The full scope of Lot 2 was set out in the Specification that is part of the Invitation to Tender (ITT) documentation.

Value

Amount
2,000,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
80
Criterion 2
Type
price
Description
20

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 3
Id
1 & 2
Title
All Lots
Description
Crown Commercial Service (CCS) intended to establish a framework agreement for the provision of outsourced contact centre services, shared services and operational business process services. The framework will be used by UK Central Government and wider public sector organisations. Buyers will include, but are not limited to, Central Government departments and their agencies, non-departmental public bodies, devolved administrations, NHS bodies, local authorities, police, voluntary sector, charities and private sector organisations procuring on behalf of these bodies. The framework has 2 lots: Lot 1 Contact Centres – for the provision of contact centres servicing citizen and industry engagement with the public sector. Lot 2 Business Services – for the provision of financial accounting, HR, payroll, and source-to-pay business services.

Contract period

Duration In Days
1,440

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
75100000
Scheme
CPV
Description
Administration services
Entry 2
Id
75130000
Scheme
CPV
Description
Supporting services for the government
Entry 3
Id
79340000
Scheme
CPV
Description
Advertising and marketing services
Entry 4
Id
79341000
Scheme
CPV
Description
Advertising services
Entry 5
Id
79341100
Scheme
CPV
Description
Advertising consultancy services
Entry 6
Id
79341400
Scheme
CPV
Description
Advertising campaign services
Entry 7
Id
79342000
Scheme
CPV
Description
Marketing services
Entry 8
Id
79342100
Scheme
CPV
Description
Direct marketing services
Entry 9
Id
79342200
Scheme
CPV
Description
Promotional services
Entry 10
Id
79342300
Scheme
CPV
Description
Customer services
Entry 11
Id
79342310
Scheme
CPV
Description
Customer survey services
Entry 12
Id
79342311
Scheme
CPV
Description
Customer satisfaction survey
Entry 13
Id
79342320
Scheme
CPV
Description
Customer-care services
Entry 14
Id
79510000
Scheme
CPV
Description
Telephone-answering services
Entry 15
Id
79511000
Scheme
CPV
Description
Telephone operator services
Entry 16
Id
79512000
Scheme
CPV
Description
Call centre
Entry 17
Id
79530000
Scheme
CPV
Description
Translation services
Entry 18
Id
79540000
Scheme
CPV
Description
Interpretation services
Entry 19
Id
79550000
Scheme
CPV
Description
Typing, word-processing and desktop publishing services
Entry 20
Id
79570000
Scheme
CPV
Description
Mailing-list compilation and mailing services
Entry 21
Id
79600000
Scheme
CPV
Description
Recruitment services
Entry 22
Id
79610000
Scheme
CPV
Description
Placement services of personnel
Entry 23
Id
79994000
Scheme
CPV
Description
Contract administration services
Entry 24
Id
79996100
Scheme
CPV
Description
Records management
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
UK
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
48400000
Scheme
CPV
Description
Business transaction and personal business software package
Entry 2
Id
48450000
Scheme
CPV
Description
Time accounting or human resources software package
Entry 3
Id
48451000
Scheme
CPV
Description
Enterprise resource planning software package
Entry 4
Id
48480000
Scheme
CPV
Description
Sales, marketing and business intelligence software package
Entry 5
Id
75100000
Scheme
CPV
Description
Administration services
Entry 6
Id
75112000
Scheme
CPV
Description
Administrative services for business operations
Entry 7
Id
75130000
Scheme
CPV
Description
Supporting services for the government
Entry 8
Id
75131100
Scheme
CPV
Description
General personnel services for the government
Entry 9
Id
79200000
Scheme
CPV
Description
Accounting, auditing and fiscal services
Entry 10
Id
79210000
Scheme
CPV
Description
Accounting and auditing services
Entry 11
Id
79211000
Scheme
CPV
Description
Accounting services
Entry 12
Id
79211100
Scheme
CPV
Description
Bookkeeping services
Entry 13
Id
79211110
Scheme
CPV
Description
Payroll management services
Entry 14
Id
79211120
Scheme
CPV
Description
Sales and purchases recording services
Entry 15
Id
79211200
Scheme
CPV
Description
Compilation of financial statements services
Entry 16
Id
79212500
Scheme
CPV
Description
Accounting review services
Entry 17
Id
79342300
Scheme
CPV
Description
Customer services
Entry 18
Id
79342310
Scheme
CPV
Description
Customer survey services
Entry 19
Id
79342311
Scheme
CPV
Description
Customer satisfaction survey
Entry 20
Id
79400000
Scheme
CPV
Description
Business and management consultancy and related services
Entry 21
Id
79414000
Scheme
CPV
Description
Human resources management consultancy services
Entry 22
Id
79418000
Scheme
CPV
Description
Procurement consultancy services
Entry 23
Id
79500000
Scheme
CPV
Description
Office-support services
Entry 24
Id
79510000
Scheme
CPV
Description
Telephone-answering services
Entry 25
Id
79511000
Scheme
CPV
Description
Telephone operator services
Entry 26
Id
79512000
Scheme
CPV
Description
Call centre
Entry 27
Id
79520000
Scheme
CPV
Description
Reprographic services
Entry 28
Id
79560000
Scheme
CPV
Description
Filing services
Entry 29
Id
79600000
Scheme
CPV
Description
Recruitment services
Entry 30
Id
79630000
Scheme
CPV
Description
Personnel services except placement and supply services
Entry 31
Id
79631000
Scheme
CPV
Description
Personnel and payroll services
Entry 32
Id
79635000
Scheme
CPV
Description
Assessment centre services for recruitment
Entry 33
Id
79990000
Scheme
CPV
Description
Miscellaneous business-related services
Entry 34
Id
79995000
Scheme
CPV
Description
Library management services
Entry 35
Id
79996000
Scheme
CPV
Description
Business organisation services
Entry 36
Id
79997000
Scheme
CPV
Description
Business travel services
Entry 37
Id
79999000
Scheme
CPV
Description
Scanning and invoicing services
Entry 38
Id
79999100
Scheme
CPV
Description
Scanning services
Entry 39
Id
79999200
Scheme
CPV
Description
Invoicing services
Item 3
Id
1 & 2
Related Lot
1 & 2

Delivery locations

Entry 1
Region
UK

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-3754
Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Roles

buyer

Address

Region
UK
Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
The Capital Building, Old Hall Street

Details

Classifications

Entry 1
Id
MINISTRY
Scheme
TED_CA_TYPE
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Contact

Telephone
+44 3454102222
Organisation 2
Id
GB-FTS-575
Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Roles

reviewBody
mediationBody

Address

Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
9th Floor, The Capital, Old Hall Street

Details

Identifier

Legal Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Contact

Telephone
+44 3450103503
Organisation 3
Id
GB-FTS-26362
Name
NCO Europe Limited

Roles

supplier

Address

Region
UK
Locality
Preston
Postal Code
PR1 3AF
Country Name
United Kingdom
Street Address
New City House, 57-63 Ringway

Details

Scale
large

Identifier

Legal Name
NCO Europe Limited
Organisation 4
Id
GB-FTS-26363
Name
go-centric Limited

Roles

supplier

Address

Region
UK
Locality
Leeds
Country Name
United Kingdom
Street Address
St Paul's House, 23 Park Square

Details

Scale
large

Identifier

Legal Name
go-centric Limited
Organisation 5
Id
GB-FTS-26364
Name
Teleperformance Ltd

Roles

supplier

Address

Region
UK
Locality
Bristol
Postal Code
BS1 3LG
Country Name
United Kingdom
Street Address
Spectrum House, Bond Street

Details

Scale
large

Identifier

Legal Name
Teleperformance Ltd
Organisation 6
Id
GB-FTS-26365
Name
Ventrica Ltd

Roles

supplier

Address

Region
UK
Locality
Southend on Sea
Postal Code
SS1 1BB
Country Name
United Kingdom
Street Address
4th Floor, Tylers House, Tylers Avenue

Details

Scale
large

Identifier

Legal Name
Ventrica Ltd
Organisation 7
Id
GB-FTS-26366
Name
Hinduja Global Solutions UK Ltd (HGS UK Ltd)

Roles

supplier

Address

Region
UK
Locality
Brentford
Postal Code
TW8 9AG
Country Name
United Kingdom
Street Address
11th Floor West, Vantage London, Great West Road

Details

Scale
large

Identifier

Legal Name
Hinduja Global Solutions UK Ltd (HGS UK Ltd)
Organisation 8
Id
GB-FTS-26367
Name
Arvato Limited

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
EC4M 7WS
Country Name
United Kingdom
Street Address
One Fleet Place

Details

Scale
large

Identifier

Legal Name
Arvato Limited
Organisation 9
Id
GB-FTS-26368
Name
Sitel UK Limited

Roles

supplier

Address

Region
UK
Locality
Coventry
Postal Code
CV1 9BH
Country Name
United Kingdom
Street Address
Earlsdon Park, 53 - 55 Butts Road

Details

Scale
large

Identifier

Legal Name
Sitel UK Limited
Organisation 10
Id
GB-FTS-26369
Name
Shared Services Connected Limited

Roles

supplier

Address

Region
UK
Locality
Hemel Hempstead
Postal Code
HP2 7AH
Country Name
United Kingdom
Street Address
Three Cherry Trees Lane

Details

Scale
large

Identifier

Legal Name
Shared Services Connected Limited
Organisation 11
Id
GB-FTS-26370
Name
TTEC (UK) Solutions Limited

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
W4 3HS
Country Name
United Kingdom
Street Address
6 Braid Court Lawford Road, Chiswick

Details

Scale
large

Identifier

Legal Name
TTEC (UK) Solutions Limited
Organisation 12
Id
GB-FTS-8746
Name
Capita Business Services Ltd

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
EC2V 7NQ
Country Name
United Kingdom
Street Address
65 Gresham Street

Details

Scale
large

Identifier

Legal Name
Capita Business Services Ltd
Organisation 13
Id
GB-FTS-26371
Name
Serco Limited

Roles

supplier

Address

Region
UK
Locality
Hook
Postal Code
RG27 9UY
Country Name
United Kingdom
Street Address
Serco House 16 Bartley Wood Business Park

Details

Scale
large

Identifier

Legal Name
Serco Limited
Organisation 14
Id
GB-FTS-16205
Name
G4S Facilities Management (UK) Limited

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
SW1V 1HU
Country Name
United Kingdom
Street Address
46 Gillingham Street

Details

Scale
large

Identifier

Legal Name
G4S Facilities Management (UK) Limited
Organisation 15
Id
GB-FTS-26372
Name
Charles Novacroft Direct Limited

Roles

supplier

Address

Region
UK
Locality
Milton Keynes
Postal Code
MK5 8FR
Country Name
United Kingdom
Street Address
Seebeck House, 1 Seebeck Place, Knowlhill

Details

Scale
sme

Identifier

Legal Name
Charles Novacroft Direct Limited
Organisation 16
Id
GB-FTS-26373
Name
The Contact Company Ltd

Roles

supplier

Address

Region
UK
Locality
Birkenhead
Postal Code
CH41 5FD
Country Name
United Kingdom
Street Address
Queensgate, Grange Road East

Details

Scale
large

Identifier

Legal Name
The Contact Company Ltd
Organisation 17
Id
GB-FTS-26374
Name
ResQ Limited

Roles

supplier

Address

Region
UK
Locality
Kingston Upon Hull
Postal Code
HU1 3BA
Country Name
United Kingdom
Street Address
Criterion House, 75-81 George Street

Details

Scale
large

Identifier

Legal Name
ResQ Limited
Organisation 18
Id
GB-FTS-26375
Name
Accenture (UK) Limited

Roles

supplier

Address

Region
UK
Locality
London
Postal Code
EC3M 3BD
Country Name
United Kingdom
Street Address
30 Fenchurch Street

Details

Scale
large

Identifier

Legal Name
Accenture (UK) Limited
Organisation 19
Id
GB-FTS-26376
Name
Liberata UK Limited

Roles

supplier

Address

Region
UK
Locality
Croydon
Postal Code
CR0 6SR
Country Name
United Kingdom
Street Address
5th Floor Knollys House, 17 Addiscombe Road

Details

Scale
large

Identifier

Legal Name
Liberata UK Limited
Organisation 20
Id
GB-FTS-26377
Name
NHS Shared Business Services Limited

Roles

supplier

Address

Region
UK
Locality
Hemel Hempstead
Postal Code
HP2 7AH
Country Name
United Kingdom
Street Address
Three Cherry Trees Lane

Details

Scale
large

Identifier

Legal Name
NHS Shared Business Services Limited
Organisation 21
Id
GB-FTS-94375
Name
Full list of successful suppliers is available on Contracts Finder

Roles

supplier

Address

Region
UK
Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
9th Floor, The Capital Building, Old Hall Street

Details

Scale
sme

Identifier

Legal Name
Full list of successful suppliers is available on Contracts Finder

Contact

Telephone
+44 3454102222
Organisation 22
Id
GB-FTS-8425
Name
The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)

Roles

supplier

Address

Region
UK
Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
9th Floor, The Capital Building, Old Hall Street

Details

Scale
large

Identifier

Legal Name
The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)

Contact

Telephone
+44 3454102222
Organisation 23
Id
GB-FTS-3755
Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Roles

reviewBody

Address

Locality
Liverpool
Postal Code
L3 9PP
Country Name
United Kingdom
Street Address
9th Floor, The Capital Building, Old Hall Street

Identifier

Legal Name
The Minister for the Cabinet Office acting through Crown Commercial Service

Contact

Telephone
+44 3454102222

Award information

Award 1
Id
020738-2021-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26362
Name
NCO Europe Limited

Related lots

1
Award 2
Id
020738-2021-2
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26363
Name
go-centric Limited

Related lots

1
Award 3
Id
020738-2021-3
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26364
Name
Teleperformance Ltd

Related lots

1
Award 4
Id
020738-2021-4
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26365
Name
Ventrica Ltd

Related lots

1
Award 5
Id
020738-2021-5
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-26366
Name
Hinduja Global Solutions UK Ltd (HGS UK Ltd)

Related lots

1

Subcontracting

Description
Marathon work with HGS to deliver desktop support and they support the maintenance of HGS IT infrastructure and Infosec
Maximum Percentage
0.05
Minimum Percentage
0.05
Award 6
Id
020738-2021-6
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26367
Name
Arvato Limited

Related lots

1
Award 7
Id
020738-2021-7
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26368
Name
Sitel UK Limited

Related lots

1
Award 8
Id
020738-2021-8
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26369
Name
Shared Services Connected Limited

Related lots

1
Award 9
Id
020738-2021-9
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26370
Name
TTEC (UK) Solutions Limited

Related lots

1
Award 10
Id
020738-2021-10
Status
active

Suppliers

Supplier 1
Id
GB-FTS-8746
Name
Capita Business Services Ltd

Related lots

1
Award 11
Id
020738-2021-11
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-26371
Name
Serco Limited

Related lots

1

Subcontracting

Description
To be determined at call-off, but anticipated to be under 20% and therefore FVRA not required
Maximum Percentage
0.2
Minimum Percentage
0.2
Award 12
Id
020738-2021-12
Status
active

Suppliers

Supplier 1
Id
GB-FTS-16205
Name
G4S Facilities Management (UK) Limited

Related lots

1
Award 13
Id
020738-2021-13
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26372
Name
Charles Novacroft Direct Limited

Related lots

1
Award 14
Id
020738-2021-14
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26373
Name
The Contact Company Ltd

Related lots

1
Award 15
Id
020738-2021-15
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26374
Name
ResQ Limited

Related lots

1
Award 16
Id
020738-2021-16
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26367
Name
Arvato Limited

Related lots

2
Award 17
Id
020738-2021-17
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-8746
Name
Capita Business Services Ltd

Related lots

2
Award 18
Id
020738-2021-18
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26369
Name
Shared Services Connected Limited

Related lots

2
Award 19
Id
020738-2021-19
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26375
Name
Accenture (UK) Limited

Related lots

2
Award 20
Id
020738-2021-20
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-26371
Name
Serco Limited

Related lots

2

Subcontracting

Description
To be determined at call-off, but anticipated to be under 20% and therefore FVRA not required
Maximum Percentage
0.2
Minimum Percentage
0.2
Award 21
Id
020738-2021-21
Status
active

Suppliers

Supplier 1
Id
GB-FTS-26376
Name
Liberata UK Limited

Related lots

2
Award 22
Id
020738-2021-22
Status
active
Has Subcontracting
Yes

Suppliers

Supplier 1
Id
GB-FTS-26377
Name
NHS Shared Business Services Limited

Related lots

2
Award 23
Id
013734-2025-1-1
Title
Contact Centres and Business Services
Status
active

Suppliers

Supplier 1
Id
GB-FTS-94375
Name
Full list of successful suppliers is available on Contracts Finder
Supplier 2
Id
GB-FTS-8425
Name
The Minister for the Cabinet Office acting through Crown Commercial Service (CCS)

Related lots

1 & 2

Contracts and changes

Entry 1
Id
020738-2021-1
Status
active
Award ID
020738-2021-1
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 2
Id
020738-2021-2
Status
active
Award ID
020738-2021-2
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 3
Id
020738-2021-3
Status
active
Award ID
020738-2021-3
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 4
Id
020738-2021-4
Status
active
Award ID
020738-2021-4
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 5
Id
020738-2021-5
Status
active
Award ID
020738-2021-5
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 6
Id
020738-2021-6
Status
active
Award ID
020738-2021-6
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 7
Id
020738-2021-7
Status
active
Award ID
020738-2021-7
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 8
Id
020738-2021-8
Status
active
Award ID
020738-2021-8
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 9
Id
020738-2021-9
Status
active
Award ID
020738-2021-9
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 10
Id
020738-2021-10
Status
active
Award ID
020738-2021-10
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 11
Id
020738-2021-11
Status
active
Award ID
020738-2021-11
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 12
Id
020738-2021-12
Status
active
Award ID
020738-2021-12
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 13
Id
020738-2021-13
Status
active
Award ID
020738-2021-13
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 14
Id
020738-2021-14
Status
active
Award ID
020738-2021-14
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 15
Id
020738-2021-15
Status
active
Award ID
020738-2021-15
Date Signed
10 Aug 2021, 00:00

Value

Amount
1,500,000,000
Currency
GBP
Entry 16
Id
020738-2021-16
Status
active
Award ID
020738-2021-16
Date Signed
10 Aug 2021, 00:00

Value

Amount
2,000,000,000
Currency
GBP
Entry 17
Id
020738-2021-17
Status
active
Award ID
020738-2021-17
Date Signed
10 Aug 2021, 00:00

Value

Amount
2,000,000,000
Currency
GBP
Entry 18
Id
020738-2021-18
Status
active
Award ID
020738-2021-18
Date Signed
10 Aug 2021, 00:00

Value

Amount
2,000,000,000
Currency
GBP
Entry 19
Id
020738-2021-19
Status
active
Award ID
020738-2021-19
Date Signed
10 Aug 2021, 00:00

Value

Amount
2,000,000,000
Currency
GBP
Entry 20
Id
020738-2021-20
Status
active
Award ID
020738-2021-20
Date Signed
10 Aug 2021, 00:00

Value

Amount
2,000,000,000
Currency
GBP
Entry 21
Id
020738-2021-21
Status
active
Award ID
020738-2021-21
Date Signed
10 Aug 2021, 00:00

Value

Amount
2,000,000,000
Currency
GBP
Entry 22
Id
020738-2021-22
Status
active
Award ID
020738-2021-22
Date Signed
10 Aug 2021, 00:00

Value

Amount
2,000,000,000
Currency
GBP
Entry 23
Id
013734-2025-1-1
Title
Contact Centres and Business Services
Status
active
Award ID
013734-2025-1-1
Date Signed
10 Aug 2021, 00:00

Items

Item 1
Id
1 & 2
Title
All Lots
Related Lot
1 & 2

Classification

Id
75100000
Scheme
CPV
Description
Administration services

Delivery locations

Entry 1
Region
UK

Value

Amount
3,500,000,000
Currency
GBP

Period

Duration In Days
1,440

Amendments

Entry 1
Id
3
Rationale
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: This extension is applied due to circumstances that we could not reasonably foresee (being a delay to the PA2023)
Description
The modification is a 6 month extension on existing terms, bringing the end date to 9 February 2026. There will be no adjustment to price.

Recorded locations

  • Buyer location · Liverpool · UK · L3 9PP · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-02a266-2025-04-08T15:23:27+01:00compiled ·