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PROCUREMENT OPPORTUNITY

Cashless Catering, Online Payments & Kitchen Management Software - Lot 1 - Cashless Catering

North Ayrshire Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:37.

Opportunity overview

As part of the existing contract renewal processes, North Ayrshire Council (NAC) has identified the need to upgrade or replace their existing Cashless Catering and Online Payment solutions, together with introducing Kitchen Management Software. The systems will be extended for use across all 9 academies, 49 primary schools and 1 additional support needs (ASN) school within the Council’s remit. The Council also have a number of hospitality locations and outside catering units (including pop-ups) that may be included if the solution permits. The Council are seeking contract(s) for the provision of three inter-related, cloud-based systems (including supply, installation, licences and training) and will consider suppliers who can offer all elements (or a combination thereof) but will also consider separate providers. The requirement has been split into 3 Lots as follows; Lot 1 - Cashless Catering system (including meal ordering functionality) with full upgrades, annual maintenance and support (including software and minimum hardware) Lot 2 - Online Payments system Lot 3 - Kitchen Management Software with full upgrades, annual maintenance and support (including software and minimum hardware)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ParentPay Ltd

Match pending…
Contract value
£132.7k
Awarded
Not supplied
Contract signed
27 Jun 2021
Award ID
017600-2021-1
Status
active
Location
Bridgwater, UKM93, TA6 4RR, United Kingdom

Cash Registers (Buccleuch) Limited

Match pending…
Contract value
£85.9k
Awarded
Not supplied
Contract signed
27 Jun 2021
Award ID
017600-2021-2
Status
active
Location
Edinburgh, UK, EH20 9LZ, United Kingdom

Cash Registers (Buccleuch) Limited

Match pending…
Contract value
£263k
Awarded
Not supplied
Contract signed
27 Jun 2021
Award ID
017600-2021-3
Status
active
Location
Edinburgh, UK, EH20 9LZ, United Kingdom

CRB Cunninghams Limited

Matched by exact name
Contract value
£386.9k
Awarded
Not supplied
Contract signed
27 Jun 2021
Award ID
065916-2025-NAC/5054-1
Status
active
Location
Loanhead, UK, EH20 9LZ, United Kingdom

Classification

  • CPV66115000 — International payment transfer services
  • CPV48000000 — Software package and information systems
  • CPV48110000 — Point of sale (POS) software package

Lots

  • Cashless Catering Services and Equipment£80k
  • Online Payments£180k
  • Kitchen management system£30k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NAC/5054
Status
complete
Has Recurrence
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
9 Apr 2021, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Lot Details

Award Criteria Details
Organisations can bid for one, all or a combination of Lots.
Maximum Lots Bid Per Supplier
9,999,999

Recurrence

Description
March 2025

Expected award period

Starts
9 Apr 2021, 12:00

Tender Period

Ends
9 Apr 2021, 12:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
66115000
Scheme
CPV
Description
International payment transfer services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
120

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
If required, bidders are required to be enrolled in the relevant professional or trade registers within the country in which they are established.

Applies To

supplier
Criterion 2
Type
economic
Description
Bidders will be required to have a minimum yearly “specific” turnover for the last 3 years in the business area covered by the contract as follows; Lot 1 - Cashless Catering - 40,000 (GBP) Lot 2 - Online Payments - 90,000 (GBP) Lot 3 - Kitchen Management system - 15,000 (GBP) North Ayrshire Council reserve the right to review the bidders financial information including information from credit reference agencies at tender stage and throughout the life of the contract, and seek clarifications if necessary. If clarifications are not satisfactory the bidder may be excluded from the tender process. Bidders who cannot meet the required level of turnover will be excluded from this tender. Where turnover information is not available for the time period requested, the bidder will be required to state the date which they were set up or started trading. It is a requirement of this contract that bidders hold, or can commit to obtain prior to the commence of any subsequently awarded contract, the types and levels of insurance indicated below: Employer’s (Compulsory) Liability Insurance = [5,000,000]GBP http://www.hse.gov.uk/pubns/hse40.pdf Public Liability Insurance [5,000,000]GBP WITH CONFIRMATION that this extends to Software Liability cover

Applies To

supplier
Criterion 3
Type
technical
Description
Bidders will be required to provide a minimum of 2 examples of services carried out in the past 3 years that demonstrate they have the relevant experience to deliver the services as described in part II.2.4 of the Contract Notice. The services must be of a similar value, size and scope. Bidders must complete examples of experience for each Lot they are applying for. Unsatisfactory experience will result in exclusion from the tender process. Bidders will be required to provide 2 satisfactory references for 2 different services contracts on the reference templates provided. References should be completed and signed by previous customers for contracts of a similar value, size and scope and for each lot bidders are applying for. If any of the referees score the bidder less than 2 the bidder will be excluded from the tender process. Completed experience and reference templates must be zipped and uploaded at question 4C.1 of the qualification envelope. Bidders will be required to confirm whether they intend to subcontract and, if so, for what proportion of the contract.

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Title
Cashless Catering Services and Equipment
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Contract Modification for NAC/5054 Cashless Catering, Online Payments & Kitchen Management Software - Lot 1 - Cashless Catering

Value

Amount
80,000
Currency
GBP

Renewal

Description
This contract has an option to extend for up to another 12 months. Extensions will be at the sole discretion of North Ayrshire Council and subject to satisfactory performance and funding.

Award criteria

Criteria

Criterion 1
Name
All award criteria is stated in the ITT documents
Type
quality
Description
60
Criterion 2
Type
price
Description
40

Contract period

Duration In Days
1,440

Submission terms

Variant Policy
notAllowed
Entry 2
Id
3
Title
Kitchen management system
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The services required under this lot will include but not be limited to; - Cloud-based software that meets the information management needs of primary and secondary school kitchens, hospitality locations and outside catering units (including pop-ups). - Modular application that will allow gradual roll out of functionality in line with NAC timeline and appetite. - Systemisation of the current Hazard Analysis Critical Control Points log. - Provision of an innovative solution to record temperatures of equipment and food seamlessly, along with details of who took the temperatures. - Software and minimum hardware for advanced reporting, nutritional analysis, menu planning, inventory and kitchen management. - Provision of various interface capabilities and capability of storing/transmitting all the relevant information with central offices, with full management, backup and archive functions. - Provision of full upgrades, annual maintenance and support. - Integration with existing systems used by NAC including but not limited to; newly awarded Cashless Catering and Online Payment systems.

Value

Amount
30,000
Currency
GBP

Renewal

Description
This contract has an option to extend for up to another 12 months. Extensions will be at the sole discretion of North Ayrshire Council and subject to satisfactory performance and funding.

Award criteria

Criteria

Criterion 1
Name
All award criteria is stated in the ITT documents
Type
quality
Description
60
Criterion 2
Type
price
Description
40

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed
Entry 3
Id
2
Title
Online Payments
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
The requirement under this lot will include but not be limited to: - The supply of software systems allowing the ability for NAC to take online payments for education services from any internet connected device - Ability for parents / guardians to go online and pay for child’s school meal, trip, and other non-meal purchases - The ability for payments to be accepted from PayPoint terminals and / or similar (should a parent have no access to the internet). - Integrate with existing systems used by NAC; SEEMIS and Integra / Civica Pay and newly awarded Cashless Catering and Kitchen Management systems.

Value

Amount
180,000
Currency
GBP

Renewal

Description
This contract has an option to extend for up to another 12 months. Extensions will be at the sole discretion of North Ayrshire Council and subject to satisfactory performance and funding.

Award criteria

Criteria

Criterion 1
Name
All award criteria is stated in the ITT documents
Type
quality
Description
60
Criterion 2
Type
price
Description
40

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Throughout North Ayrshire (including the Islands of Arran and Cumbrae)

Delivery locations

Entry 1
Region
UKM93
Entry 2
Region
UKM93
Entry 3
Region
UKM93

Additional Classifications

Entry 1
Id
48110000
Scheme
CPV
Description
Point of sale (POS) software package
Item 2
Id
3
Related Lot
3

Delivery Location

Description
Main place of performance will be North Ayrshire including the islands of Arran and Cumbrae

Delivery locations

Entry 1
Region
UKM93
Entry 2
Region
UKM93

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Item 3
Id
2
Related Lot
2

Delivery Location

Description
Main place of performance will be in North Ayrshire including the islands of Arran and Cumbrae.

Delivery locations

Entry 1
Region
UKM93
Entry 2
Region
UKM93

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-1083
Name
North Ayrshire Council

Roles

buyer

Address

Region
UKM93
Locality
Irvine
Postal Code
KA12 8EE
Country Name
United Kingdom
Street Address
Cunninghame House, Friars Croft

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
North Ayrshire Council

Contact

Telephone
+44 1294310000
Organisation 2
Id
GB-FTS-4006
Name
Kilmarnock Sheriff Court

Roles

reviewBody

Address

Locality
Kilmarnock
Postal Code
KA1 1ED
Country Name
United Kingdom
Street Address
Sheriff Court House, St Marnock Street

Details

Identifier

Legal Name
Kilmarnock Sheriff Court

Contact

Telephone
+44 1563550024
Organisation 3
Id
GB-FTS-23381
Name
ParentPay Ltd

Roles

supplier

Address

Region
UKM93
Locality
Bridgwater
Postal Code
TA6 4RR
Country Name
United Kingdom
Street Address
The Exchange, Express Park

Details

Scale
sme

Identifier

Legal Name
ParentPay Ltd

Contact

Telephone
+44 7881915899
Organisation 4
Id
GB-FTS-23382
Name
Cash Registers (Buccleuch) Limited

Roles

supplier

Address

Region
UK
Locality
Edinburgh
Postal Code
EH20 9LZ
Country Name
United Kingdom
Street Address
Units 1-9, 32 Dryden Road, Bilston, Glen, Loanhead. Midlothian

Details

Scale
sme

Identifier

Legal Name
Cash Registers (Buccleuch) Limited

Contact

Telephone
+44 7740025956

Additional Contact Points

Entry 1
Telephone
+77 40025956
Organisation 5
Id
GB-FTS-122991
Name
CRB Cunninghams Limited

Roles

supplier

Address

Region
UK
Locality
Loanhead
Postal Code
EH20 9LZ
Country Name
United Kingdom
Street Address
32 Dryden Road, Units 1-9, Bilston Glen

Details

Scale
sme

Identifier

Legal Name
CRB Cunninghams Limited

Contact

Telephone
+44 3330143065

Award information

Award 1
Id
017600-2021-1
Title
Kitchen management system
Status
active

Suppliers

Supplier 1
Id
GB-FTS-23381
Name
ParentPay Ltd

Related lots

3
Award 2
Id
017600-2021-2
Title
Online Payments
Status
active

Suppliers

Supplier 1
Id
GB-FTS-23382
Name
Cash Registers (Buccleuch) Limited

Related lots

2
Award 3
Id
017600-2021-3
Title
Cashless Catering Services and Equipment
Status
active

Suppliers

Supplier 1
Id
GB-FTS-23382
Name
Cash Registers (Buccleuch) Limited

Related lots

1
Award 4
Id
065916-2025-NAC/5054-1
Title
Cashless Catering, Online Payments & Kitchen Management Software - Lot 1 - Cashless Catering
Status
active

Suppliers

Supplier 1
Id
GB-FTS-122991
Name
CRB Cunninghams Limited

Related lots

1

Contracts and changes

Entry 1
Id
017600-2021-1
Title
Kitchen management system
Status
active
Award ID
017600-2021-1
Date Signed
28 Jun 2021, 00:00

Value

Amount
132,708
Currency
GBP
Entry 2
Id
017600-2021-2
Title
Online Payments
Status
active
Award ID
017600-2021-2
Date Signed
28 Jun 2021, 00:00

Value

Amount
85,880
Currency
GBP
Entry 3
Id
017600-2021-3
Title
Cashless Catering Services and Equipment
Status
active
Award ID
017600-2021-3
Date Signed
28 Jun 2021, 00:00

Value

Amount
263,000
Currency
GBP
Entry 4
Id
065916-2025-NAC/5054-1
Title
Cashless Catering, Online Payments & Kitchen Management Software - Lot 1 - Cashless Catering
Status
active
Award ID
065916-2025-NAC/5054-1
Date Signed
28 Jun 2021, 00:00

Items

Item 1
Id
1
Related Lot
1

Classification

Id
66115000
Scheme
CPV
Description
International payment transfer services

Delivery locations

Entry 1
Region
UKM93
Entry 2
Region
UK

Additional Classifications

Entry 1
Id
66110000
Scheme
CPV
Description
Banking services

Value

Amount
386,902
Currency
GBP

Period

Duration In Days
1,440

Amendments

Entry 1
Id
1
Rationale
Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: Modification necessary to support the expansion of school meal uptake.
Description
Modification to increase the contract value by up to 82,715.61 GBP

Recorded locations

  • Buyer location · Irvine · UKM93 · KA12 8EE · United Kingdom
  • Delivery location · UKM93

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-029819-2025-10-16T13:51:05+01:00compiled ·