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PROCUREMENT OPPORTUNITY

Provision of Genesys Cloud Contact Centre

Department for Business and Trade · Awarded contract notice on Contracts Finder

Tender information last checkedLast checked 22 Sept 2026, 11:06.

Opportunity overview

Provision of the Genesys Cloud Contact Centre to support the newly created Fair Work Agency. This contract was procured through RM6116. The committed first year spend is £133,386.67 (ex VAT). The first year of the contract formally begins once the system is live. The contract value is set to cover any additional spend that may be required through the service in the first year, as well as the potential spend for the second optional year of the contract.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

British Telecommunications PLC

Matched by number
Published award value
£322.7k
Awarded
25 Aug 2026
Award ID
ocds-b5fd17-1f9f5e8c-272d-42d9-9309-54b91a3eb30c-1
Status
active
Identifier
GB-COH 04190816

Classification

  • CPV64220000 — Telecommunication services except telephone and data transmission services

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
tender_545795/1612686
Status
complete
Procurement Method
selective
Procurement Method Details
Call-off from a framework agreement
Main Procurement Category
services

Classification

Scheme
CPV
Id
64220000
Description
Telecommunication services except telephone and data transmission services

Tender Period

Ends
26 Aug 2026, 17:00

Contract period

Starts
27 Aug 2026, 00:00
Ends
1 Sept 2027, 23:59

Suitability

Sme
Yes
Vcse
No

Items and delivery

Item 1
Id
1

Delivery locations

Entry 1
Country Name
British Oversea Territories
Entry 2
Country Name
Channel Islands
Entry 3
Country Name
Europe
Entry 4
Country Name
Isle of Man
Entry 5
Country Name
Rest of the World
Entry 6
Country Name
United Kingdom

Buyer, suppliers and contacts

Organisation 1
Id
GB-CFS-308315
Name
Department for Business and Trade

Identifier

Legal Name
Department for Business and Trade

Address

Street Address
Old Admiralty Building
Locality
London
Postal Code
SW1A 2DY
Country Name
England

Contact

Roles

buyer
Organisation 2
Id
GB-COH-04190816
Name
British Telecommunications PLC

Identifier

Legal Name
British Telecommunications PLC
Scheme
GB-COH
Id
04190816

Address

Street Address
1 Braham Street, London, E1 8EE

Details

Scale
large
Vcse
No

Roles

supplier

Award information

Award 1
Id
ocds-b5fd17-1f9f5e8c-272d-42d9-9309-54b91a3eb30c-1
Status
active
Date
26 Aug 2026, 00:00
Published
22 Sept 2026, 09:48

Value

Amount
322,687
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-04190816
Name
British Telecommunications PLC

Contract period

Starts
27 Aug 2026, 00:00
Ends
1 Sept 2027, 23:59

Documents

Entry 1
Id
1
Document Type
awardNotice
Description
Awarded contract notice on Contracts Finder
Published
22 Sept 2026, 09:48
Format
text/html
Language
en

Recorded locations

  • Buyer location · London · SW1A 2DY · England
  • Delivery location · British Oversea Territories
  • Delivery location · Channel Islands
  • Delivery location · Europe
  • Delivery location · Isle of Man
  • Delivery location · Rest of the World
  • Delivery location · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 6ac289ac-95e0-4e80-be51-43e4f7b672ce-914878Awarded contract notice on Contracts Finder ·