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PROCUREMENT OPPORTUNITY

Council Tax Call Handlers

LONDON BOROUGH OF NEWHAM · Awarded contract notice on Contracts Finder

Tender information last checkedLast checked 5 Oct 2026, 14:52.

Opportunity overview

The Council Tax and Benefits Service has experienced increased demand across its revenues, recovery and customer contact functions. To support service delivery and maintain performance standards, the service requires additional telephony resources to manage customer enquiries, recovery activity and associated administration. The supply of extra call handlers will support Council Tax in relation to customer needs and help to maximise Council Tax revenue and recovery. Award via VAS RM6259

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

NEC SOFTWARE SOLUTIONS UK LIMITED

Matched by number
Published award value
£325k
Awarded
26 Jul 2026
Award ID
ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6-1
Status
active
Identifier
GB-COH 00968498

Classification

  • CPV79500000 — Office-support services

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
21967
Status
complete
Procurement Method
selective
Procurement Method Details
Call-off from a framework agreement
Main Procurement Category
services

Classification

Scheme
CPV
Id
79500000
Description
Office-support services

Tender Period

Ends
5 Aug 2026, 12:00

Contract period

Starts
1 Sept 2026, 00:00
Ends
31 Mar 2027, 23:59

Suitability

Sme
No
Vcse
No

Items and delivery

Item 1
Id
1

Delivery locations

Entry 1
Postal Code
E16 2QU

Buyer, suppliers and contacts

Organisation 1
Id
GB-LAE-NWM
Name
LONDON BOROUGH OF NEWHAM

Identifier

Legal Name
LONDON BOROUGH OF NEWHAM
Scheme
GB-LAE
Id
NWM

Address

Street Address
Newham Dockside
Locality
LONDON
Postal Code
E162QU
Country Name
England

Contact

Roles

buyer
Organisation 2
Id
GB-COH-00968498
Name
NEC SOFTWARE SOLUTIONS UK LIMITED

Identifier

Legal Name
NEC SOFTWARE SOLUTIONS UK LIMITED
Scheme
GB-COH
Id
00968498

Address

Street Address
1st Floor, Imex Centre, 575-599 Maxted Road, Hemel Hempstead, Hertfordshire, United Kingdom, HP2 7DX

Details

Scale
large
Vcse
No

Roles

supplier

Award information

Award 1
Id
ocds-b5fd17-14588b1d-8424-4836-b667-decb6be107c6-1
Status
active
Date
27 Jul 2026, 00:00
Published
5 Oct 2026, 13:11

Value

Amount
325,022.8
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-00968498
Name
NEC SOFTWARE SOLUTIONS UK LIMITED

Contract period

Starts
1 Sept 2026, 00:00
Ends
31 Mar 2027, 23:59

Documents

Entry 1
Id
1
Document Type
awardNotice
Description
Awarded contract notice on Contracts Finder
Published
5 Oct 2026, 13:11
Format
text/html
Language
en

Recorded locations

  • Buyer location · LONDON · E162QU · England
  • Delivery location · E16 2QU

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 2221a0f1-4b88-49a1-ac28-0e413787b9c0-916502Awarded contract notice on Contracts Finder ·