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PROCUREMENT OPPORTUNITY

Warm Homes Network (WHN) Digital Access, Benefits and Grants Support Services

CADENT GAS LIMITED · Contract award notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 06:26.

Opportunity overview

The contract supports delivery of the Warm Homes Network (WHN), a collaborative VCMA initiative designed to help customers access benefits, grants, debt support, household cost advice and wider vulnerability services through a coordinated support pathway. Under this agreement, Turn2us will provide the digital access route into the Warm Homes Network and offer self-service support through its Benefits Calculator and Grants Search tools. The supplier will support customers in identifying financial assistance available to them and facilitate onward referrals to specialist delivery partners where additional needs are identified. The service will: Provide access to benefits calculations and entitlement checks. Provide access to grants and financial support information. Create referrals into specialist partners for income maximisation and energy efficiency support. Support customer signposting to the Priority Services Register (PSR), carbon monoxide awareness and other vulnerability-related support. Provide reporting and performance information to support programme governance and assurance.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Turn2us

Matched by number
Published award value
£926.9k
Awarded
30 Jul 2026
Award ID
1
Status
active
Identifier
GB-COH 00515297
Location
London, UKI43, EC1R 0BJ, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06dcbb
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
This contract supports the delivery of Ofgem's Vulnerability and Carbon Monoxide Allowance (VCMA) objectives by providing a digital route for customers to identify and access financial support, benefits and grants while improving access to wider vulnerability services. The Warm Homes Network has been established as an integrated support ecosystem. The appointment of Turn2us provides access to established digital tools, including the Turn2us Benefits Calculator and Grants Search services, enabling customers to quickly identify financial support opportunities and connect to specialist advice providers where further intervention is required. The contract contributes to VCMA outcomes by improving financial resilience, increasing access to benefits and support schemes, facilitating referrals to specialist assistance providers and supporting vulnerable households across participating gas distribution network regions.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
CADENT GAS LIMITED
Id
GB-COH-10080864

Identifier

Scheme
GB-COH
Id
10080864

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PNHM-3269-DNNL

Address

Street Address
Cadent Gas Limited, Pilot Way
Locality
Coventry
Postal Code
CV7 9JU
Country
GB
Country Name
United Kingdom
Region
UKG13

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility
Organisation 2
Name
NORTHERN GAS NETWORKS LIMITED
Id
GB-COH-05167070
Role Details
GDN

Identifier

Scheme
GB-COH
Id
05167070

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PRNB-9357-PVLR

Address

Street Address
1100 Century Way
Locality
Colton Leeds
Postal Code
LS15 8TU
Country
GB
Country Name
United Kingdom
Region
UKE42

Contact

Roles

procuringEntity
Organisation 3
Name
Turn2us
Id
GB-COH-00515297

Identifier

Scheme
GB-COH
Id
00515297

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PGQP-8885-DCRN

Address

Street Address
33-39 Bowling Green Lane
Locality
London
Postal Code
EC1R 0BJ
Country
GB
Country Name
United Kingdom
Region
UKI43

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Date
31 Jul 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85320000
Description
Social services

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Value

Including VAT
1,112,324.4
Amount
926,937
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-00515297
Name
Turn2us

Contract period

Starts
7 Aug 2026, 00:00
Ends
31 Mar 2028, 23:59

Related lots

1

Documents

Entry 1
Id
075082-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
7 Aug 2026, 09:24
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
7 Aug 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Coventry · UKG13 · CV7 9JU · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 074319-2026Transparency notice on Find a Tender ·
  2. 075082-2026Contract award notice on Find a Tender ·