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PROCUREMENT OPPORTUNITY

Omni Channel Contact Centre Solution

Care Quality Commission · Pipeline notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 19:47.

Opportunity overview

This is a UK1 Pipeline Notice. Contact Centre Software requirement for CQCs Omni channel solution. Planned Sourcing route: Call-off from a framework agreement

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-0658c4
Main Procurement Category
goods
Status
planned

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
1 Apr 2028, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planned

Suitability

Sme
Yes

Contract period

Starts
3 Apr 2029, 00:00
Ends
31 Mar 2031, 23:59
Max Extent Date
31 Mar 2033, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems

Planning and budget

Documents

Entry 1
Id
015497-2026
Document Type
plannedProcurementNotice
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Published
20 Feb 2026, 09:18
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Care Quality Commission
Id
GB-NHS-8HN02

Identifier

Scheme
GB-NHS
Id
8HN02

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PBJZ-7139-JTHN

Address

Street Address
Citygate, Gallowgate
Locality
Newcastle upon Tyne
Postal Code
NE1 4PA
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · Newcastle upon Tyne · UKC22 · NE1 4PA · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 015497-2026Pipeline notice on Find a Tender ·