ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Strategic Digital Partner for Website and Mobile Applications​​

CalMac Ferries Limited · tender

Tender information last checkedLast checked 4 Oct 2026, 20:38.

Opportunity overview

CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support. The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac’s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience. CalMac now seeks a strategic digital partner to provide: -Ongoing support and maintenance of the existing platform. -Hosting and infrastructure management within Azure. -Continuous improvement and iterative enhancements under CalMac’s governance. -Compliance with security, accessibility, and regulatory standards. -Capability to deliver future integrations and innovation through structured change control. The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac’s long-term digital vision.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support. The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac’s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience. CalMac now seeks a strategic digital partner to provide: -Ongoing support and maintenance of the existing platform. -Hosting and infrastructure management within Azure. -Continuous improvement and iterative enhancements under CalMac’s governance. -Compliance with security, accessibility, and regulatory standards. -Capability to deliver future integrations and innovation through structured change control. The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac’s long-term digital vision.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ITSW25-134
Status
active
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Competitive procedure with negotiation
Has Recurrence
No

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Submission Method

electronicSubmission

Communication

Selection criteria

Criteria

Criterion 1
Minimum
Minimum annual turnover of GBP 7.5 Million Ratios based on the most recent full year of published accounts: 1- Return on Capital Employed: must be at a ratio greater than “0” 2- Acid Test (Current Ratio): Current Ratio must be greater than “1” 3- Gearing: Gearing must be a figure of less than 100% 4- Interest Coverage: Interest Coverage must be a figure of 2 or above Insurance requirement: Employer’s Liability Insurance = GBP 5 Million Public Liability Insurance = GBP 5 Million Professional Indemnity Insurance = GBP 5 Million Product Liability Insurance= GBP 5 Million Cyber Insurance Minimum Amount = GBP 2 Million

Contract terms

Performance Terms
As defined in the Tender documentation.
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed
Has Electronic Payment
Yes

Second Stage

Successive Reduction
Yes
No Negotiation Necessary
Yes
Invitation Date
17 Apr 2026, 00:00

Covered By

GPA

Tender Period

Ends
23 Mar 2026, 12:00

Submission terms

Languages

en

Bid Validity Period

Duration In Days
360

Lots and requirements

Entry 1
Id
1
Description
CalMac Ferries operates a business-critical digital platform comprising three public-facing websites (CalMac Consumer, CalMac Corporate, and David MacBrayne Group) and native mobile applications for iOS and Android. This platform is central to delivering ferry services, customer communications, and operational support. The current solution is built on Umbraco CMS, hosted in Microsoft Azure, and integrates with multiple internal and third-party systems, including booking, messaging, and analytics. It supports real-time service updates, timetables, and customer notifications, and is aligned with CalMac’s Digital North Star roadmap, which aims to create a seamless, data-driven customer experience. CalMac now seeks a strategic digital partner to provide: -Ongoing support and maintenance of the existing platform. -Hosting and infrastructure management within Azure. -Continuous improvement and iterative enhancements under CalMac’s governance. -Compliance with security, accessibility, and regulatory standards. -Capability to deliver future integrations and innovation through structured change control. The partner will act as a delivery partner, not a strategic owner, ensuring stability, scalability, and resilience while supporting CalMac’s long-term digital vision.
Has Renewal
Yes
Has Options
No
Status
active

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,800

Renewal

Description
The initial term will run for a period of 3 years, after which there will be the option to extend by up to an additional 24 months.

Second Stage

Maximum Candidates
5

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UKM

Published documents

Entry 1
Document Type
technicalSelectionCriteria
Id
technical

Buyer, suppliers and contacts

Organisation 1
Name
CalMac Ferries Limited
Id
GB-FTS-6996

Identifier

Legal Name
CalMac Ferries Limited

Address

Street Address
Ferry Terminal
Locality
Gourock
Region
UKM
Postal Code
PA19 1QP
Country Name
United Kingdom

Contact

Telephone
+44 1475650230

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Description
Ferry Operator
Organisation 2
Name
Greenock Sherift Court
Id
GB-FTS-88897

Identifier

Legal Name
Greenock Sherift Court

Address

Street Address
1 Nelson Street
Locality
Greenock
Postal Code
PA15 1TR
Country Name
United Kingdom

Roles

reviewBody

Recorded locations

  • Buyer location · Gourock · UKM · PA19 1QP · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 014600-2026tender ·