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PROCUREMENT OPPORTUNITY

Friends and Family Test - Patient Experience

Mid and South Essex NHS Foundation Trust · Contract details notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 11:21.

Opportunity overview

The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Rate My Care Ltd

Matched by number
Contract value
£255k
Awarded
Not supplied
Contract signed
25 Aug 2026
Including VAT
£306k
Award ID
2
Status
active
Identifier
GB-COH 15603776
Location
London, UKI54, N13 4FG, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C441510
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Mid and South Essex NHS Foundation Trust
Id
GB-PPON-PBVJ-9475-ZCMD

Identifier

Scheme
GB-PPON
Id
PBVJ-9475-ZCMD

Address

Street Address
Nethermayne
Locality
Basildon
Postal Code
SS16 5NL
Country
GB
Country Name
United Kingdom
Region
UKH37

Contact

Name
Katie Doherty

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Rate My Care Ltd
Id
GB-COH-15603776

Identifier

Scheme
GB-COH
Id
15603776

Address

Street Address
Prime Apartments, 483 Green Lanes,
Locality
London
Postal Code
N13 4FG
Country
GB
Country Name
United Kingdom
Region
UKI54

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64212200
Description
Enhanced Messaging Service (EMS) services

Suppliers

Supplier 1
Id
GB-COH-15603776
Name
Rate My Care Ltd

Related lots

1

Contracts and changes

Entry 1
Id
2
Award ID
2
Title
Friends and Family Test - Patient Experience
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
26 Aug 2026, 00:00
No Agreed Metrics Rationale
Not required at this value

Period

Starts
1 Sept 2026, 00:00
Ends
31 Aug 2029, 23:59
Max Extent Date
31 Aug 2031, 23:59

Renewal

Description
2 x optional 12 months

Value

Including VAT
306,000
Amount
255,000
Currency
GBP

Documents

Entry 1
Id
081266-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
26 Aug 2026, 12:55
Format
text/html

Recorded locations

  • Buyer location · Basildon · UKH37 · SS16 5NL · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 036472-2026Tender notice on Find a Tender ·
  2. 069816-2026Contract award notice on Find a Tender ·
  3. 081266-2026Contract details notice on Find a Tender ·