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PROCUREMENT OPPORTUNITY

XMC Support (Telecoms)

NETWORK RAIL INFRASTRUCTURE LIMITED · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 12:13.

Opportunity overview

This procurement is a direct award to Hitachi Energy UK Limited for the support and maintenance of PDH/XMC telecommunications hardware and its management systems, which are critical for Network Rail’s signalling and electrification operations. The contract covers 24/7 remote and technical support, repairs, service management, and professional services, ensuring operational continuity and safety.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Hitachi Energy UK Limited

Matched by number
Published award value
£2.3m
Awarded
3 Nov 2025
Award ID
1
Status
active
Identifier
GB-COH 02985756
Location
Birmingham, UKG31, B1 1TT, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05da8b
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Hitachi Energy UK Limited is the original equipment manufacturer (OEM) and holds exclusive intellectual property rights over the XMC transmission equipment and the associated UNEM management platform. As such, only Hitachi Energy can provide the required support services, software updates, and repairs for this critical infrastructure. No alternative supplier can legally or technically deliver these services without infringing proprietary rights, and there are no reasonable alternatives available. This direct award is therefore justified under the “intellectual property or exclusive rights” exemption

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PNZN-9524-VCQJ
Name
NETWORK RAIL INFRASTRUCTURE LIMITED

Roles

buyer

Address

Region
UKI45
Country
GB
Locality
London
Postal Code
SE1 8SW
Country Name
United Kingdom
Street Address
Waterloo General Office

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PNZN-9524-VCQJ
Scheme
GB-PPON

Contact

Name
Jack Barlow
Organisation 2
Id
GB-COH-02985756
Name
Hitachi Energy UK Limited

Roles

supplier

Address

Region
UKG31
Country
GB
Locality
Birmingham
Postal Code
B1 1TT
Country Name
United Kingdom
Street Address
Alpha Tower, 22 Suffolk Street

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
02985756
Scheme
GB-COH

Contact

Award information

Award 1
Id
1
Date
3 Nov 2025, 00:00
Title
XMC Support (Telecoms)
Status
active
Has Options
Yes
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50330000
Scheme
CPV
Description
Maintenance services of telecommunications equipment

Value

Amount
2,344,938
Currency
GBP
Including VAT
2,813,925

Options

Description
The contract includes options for additional professional services beyond the included support hours, and a contract change threshold to allow for increased node volumes or unforeseen requirements. These options can be used if business needs change, such as requiring extra engineering support or if the number of supported devices exceeds forecasts, ensuring flexibility and continuity of service.

Documents

Entry 1
Id
071101-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
5 Nov 2025, 09:20
Entry 2
Id
072614-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
11 Nov 2025, 09:12

Suppliers

Supplier 1
Id
GB-COH-02985756
Name
Hitachi Energy UK Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
24 Nov 2025, 23:59

Related lots

1

Contract period

Ends
30 Nov 2030, 23:59
Starts
1 Dec 2025, 00:00

Standstill Period

Ends
20 Nov 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
XMC Support 2025 - 2030
Status
active
Award ID
1
Date Signed
24 Nov 2025, 00:00
Has Options
Yes
Above Threshold
Yes
No Agreed Metrics Rationale
Key performance indicators (KPIs) have not been separately set for this contract because all relevant service levels and performance metrics are comprehensively defined within Schedule 1 (Specification) of the contract. The Service Level Agreement (SLA) included in Schedule 1 sets out clear, measurable standards for service delivery, response times, and performance expectations, ensuring robust monitoring and management of supplier performance throughout the contract term. As such, the inclusion of additional KPIs would duplicate the existing SLA metrics and is therefore not required

Value

Amount
2,344,938
Currency
GBP
Including VAT
2,813,925

Period

Ends
30 Nov 2030, 23:59
Starts
1 Dec 2025, 00:00

Options

Description
The contract includes options for additional professional services beyond the included support hours, and a contract change threshold to allow for increased node volumes or unforeseen requirements. These options can be used if business needs change, such as requiring extra engineering support or if the number of supported devices exceeds forecasts, ensuring flexibility and continuity of service.

Documents

Entry 1
Id
078302-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
1 Dec 2025, 08:06

Recorded locations

  • Buyer location · London · UKI45 · SE1 8SW · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05da8b-2025-12-01T08:06:28ZTransparency notice on Find a Tender ·