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PROCUREMENT OPPORTUNITY

Service Desk Certification (SDC) Programme

Maritime and Coastguard Agency · Contract details notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 08:14.

Opportunity overview

This procurement is for the Service Desk Certification (SDC) Programme to be delivered by the Service Desk Institute (SDI). The programme will run over a period of three years and nine months and comprises 18.5 delivery days. SDI's certification is the only globally recognised, independently audited framework specifically designed for service desk operations. It is aligned with the Global Best Practice Standard for Service Desk and provides maturity benchmarking, structured improvement plans, and independent validation. Expenses are recoverable in line with DfT Policy rates.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TCA 3/7/1844
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PCWN-9665-QVMZ
Name
Maritime and Coastguard Agency

Roles

buyer

Address

Region
UKJ32
Country
GB
Locality
Southampton
Postal Code
SO15 1EG
Country Name
United Kingdom
Street Address
105 Commercial Road

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PCWN-9665-QVMZ
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-FTS-158882
Name
CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk Institute

Roles

supplier

Address

Region
UKJ45
Country
GB
Locality
Kent,
Postal Code
ME14 3EN
Country Name
United Kingdom
Street Address
Globe House Eclipse Park, Sittingbourne Road, Maidstone

Details

Vcse
No
Scale
sme

Contact

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
80510000
Scheme
CPV
Description
Specialist training services

Suppliers

Supplier 1
Id
GB-FTS-158882
Name
CUSTOMERS INTERNATIONAL LIMITED Trading as Service Desk Institute

Related lots

1

Contracts and changes

Entry 1
Id
1
Title
Service Desk Certification (SDC) Programme
Status
active
Award ID
1
Date Signed
26 Aug 2025, 00:00
Above Threshold
No

Value

Amount
29,900
Currency
GBP
Including VAT
35,880

Period

Ends
26 Jun 2029, 23:59
Starts
28 Aug 2025, 00:00

Documents

Entry 1
Id
051348-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
26 Aug 2025, 16:02

Recorded locations

  • Buyer location · Southampton · UKJ32 · SO15 1EG · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-058df5-2025-08-26T16:02:32+01:00Contract details notice on Find a Tender ·