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PROCUREMENT OPPORTUNITY

RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services

SOUTH WEST SMART APPLICATIONS LIMITED · Contract details notice on Find a Tender

Tender information last checkedLast checked 4 Oct 2026, 21:16.

Opportunity overview

Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members. This Framework is making available for its Members the provision of RTPI Content Management Systems, Ticket Vending Machines, Electronic Ticket Machines, Accessible Rail Information and Support Units, and Transport and Data Managed Services. These five Lots form the focal point for any modern Ticketing & Information Scheme in managing customer information, journey planning, physical sales, revenue, and a range of customer facing managed services. Lot 1: RTPI Content Management Systems (CMS) The RTPI CMS Lot provides a supplier-agnostic Content Management System for Real Time Passenger Information, integrating with standards like GTFS, SIRI, BODS, and RSS. It will distribute real-time schedules and multimedia content to Passenger Information Displays, managed through a secure web portal with layout control, multilingual messaging, and access management. The systems are scalable, cloud hosted, GDPR-compliant, and include monitoring, fault management, and reporting. Delivery requires commissioning, testing, migration, and maintenance, with defined backup, PID interfacing, and documentation. Suppliers must follow formal project management, deliver training, and meet strict KPIs for availability, updates, and transparency. Lot 2: Ticket Vending Machines The Ticket Vending Machine (TVM) Lot focuses on providing modern, reliable, and accessible equipment aligned with operational and customer needs. The requirements highlight durability, accessibility compliance, and integration with transport systems, while ensuring wide payment options such as contactless, mobile, and cash for inclusivity. Priority has been given to cybersecurity, remote monitoring, and easy maintenance to reduce downtime and costs. The machines also support long-term goals of sustainability, scalability, and futureproofing, using energy-efficient, recyclable components and allowing upgrades for new products or payments. User experience is central, with clear interfaces, multilingual support, and accessibility for disabled passengers. Overall, the process delivers robust, user-friendly, and cost-effective TVMs that will remain a reliable backbone of the transport network. Lot 3: Electronic Ticket Machines The ETM Lot covers the supply, installation, and maintenance of Electronic Ticket Machines for public transport. Machines must support ITSO smartcards, EMV contactless, mobile ticketing (QR, barcode, NFC), and cash, while integrating with back-office systems for revenue and data exchange in line with ITSO, PCI-DSS, and BODS. They should be reliable, user-friendly, process transactions quickly, adapt to future needs, and link with Intelligent Transport Systems for real-time information and vehicle tracking. Suppliers will ensure strong project delivery from design and testing to deployment and lifecycle support, including staff training, spares, and repairs. Defined SLAs cover uptime, fault resolution, and updates. Security requires encryption, key management, and compliance with financial and data protection standards. Ongoing monitoring, reporting, and proactive updates are expected to maintain performance and meet evolving passenger needs. Lot 4: Accessible Rail Information And Support Units Accessible Rail Information and Support Units play a vital role in ensuring that all passengers, including those with disabilities or additional needs, can travel with confidence and independence. These units provide clear, consistent, and user-friendly information about train times, routes, facilities, and accessibility features both online and at stations. These units also offer facilities through which passengers can ask for assistance with practical help like boarding support, guidance through stations, and access to mobility aids. By combining reliable information with on-the-ground assistance, Accessible Rail Information and Support Units break down barriers to travel, promote inclusivity, and make public transport a safe and welcoming option for everyone. Lot 5: Transport And Data Managed Services The Transport and Data Managed Services Lot within the Framework provide public sector and operator purchasers with a range of secure, reliable, and scalable 'managed' solutions for handling the movement and management of critical transport and data information and services. By using managed services, purchasers benefit from expert monitoring, proactive issue resolution, and optimised infrastructure without the burden of managing complex systems in-house, all while maintaining compliance, security, and performance standards. This Lot has 7 Parts: Lot 5 - Part 1. Journey Planning Managed Service Lot 5 - Part 2. Consultancy Support Managed Service Lot 5 - Part 3. Operational Data Evaluation Managed Service Lot 5 - Part 4. Entitlement Travel Managed Service Lot 5 - Part 5. Operator Support Managed Service Lot 5 - Part 6. Scholars Travel Managed Service Lot 5 - Part 7. Commercial Travel Managed Service

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

FARA AS

No match
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 4 awarded suppliers
Award ID
1
Status
active
Identifier
GB-PPON PYDX-5614-VZNV
Location
Trondheim, NO, 7044, Norway

JOURNEO PLC

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 4 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 02974642
Location
Ashby-De-La-Zouch, UKF22, LE65 1NF, United Kingdom

THE HUB COMPANY LIMITED

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 4 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 03759347
Location
London, UKI33, W6 9TT, United Kingdom

VIX TECHNOLOGY UK LIMITED

Matched by number
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 4 awarded suppliers
Award ID
1
Status
active
Identifier
GB-COH 03039051
Location
Surrey, UKJ26, KT18 7EP, United Kingdom

CAMMAX LIMITED

Matched by number
Shared contract value
£20m
Awarded
Not supplied
Contract signed
13 Jan 2026
Including VAT
£24m
Suppliers
One of 3 awarded suppliers
Award ID
2
Status
active
Identifier
GB-COH 03803278
Location
Castleford, UKE45, WF10 5NP, United Kingdom

THE HUB COMPANY LIMITED

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
13 Jan 2026
Including VAT
£24m
Suppliers
One of 3 awarded suppliers
Award ID
2
Status
active
Identifier
GB-COH 03759347
Location
London, UKI33, W6 9TT, United Kingdom

WORLDLINE IT SERVICES UK LIMITED

Matched by number
Shared contract value
£20m
Awarded
Not supplied
Contract signed
13 Jan 2026
Including VAT
£24m
Suppliers
One of 3 awarded suppliers
Award ID
2
Status
active
Identifier
GB-COH 08514184
Location
Nottingham, UKF16, NG9 1LA, United Kingdom

FLOWBIRD TRANSPORT LIMITED

Matched by number
Contract value
£20m
Awarded
Not supplied
Contract signed
19 Jan 2026
Including VAT
£20m
Award ID
3
Status
active
Identifier
GB-COH 01232487
Location
Poole, UKK24, BH15 3SS, United Kingdom

GLOBAL DISPLAY SOLUTIONS LIMITED

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
5 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
4
Status
active
Identifier
GB-COH 07017740
Location
Swindon, UKK14, SN2 2PJ, United Kingdom

KADFIRE LIMITED

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
5 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
4
Status
active
Identifier
GB-COH 03039624
Location
Twickenham, UKI75, TW1 3AW, United Kingdom

TEW ENGINEERING LTD

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
5 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
4
Status
active
Identifier
GB-COH 01134730
Location
Newcastle Upon Tyne, UKC22, NE2 1SQ, United Kingdom

THE HUB COMPANY LIMITED

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
5 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
4
Status
active
Identifier
GB-COH 03759347
Location
London, UKI33, W6 9TT, United Kingdom

THE SM@RT GROUP LTD

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
5 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
4
Status
active
Identifier
GB-COH 12436459
Location
Leigh, UKD36, WN7 4DB, United Kingdom

HUDDL MOBILITY LIMITED

Matched by number
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
5
Status
active
Identifier
GB-COH FC041121
Location
Galway City, IE, H91HE9E, Ireland

NATIONAL PUBLIC TRANSPORT INFORMATION LIMITED

Matched by number
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
5
Status
active
Identifier
GB-COH 04134242
Location
Plymouth, UKK41, PL6 8BX, United Kingdom

SMART APPLICATIONS MANAGEMENT LIMITED

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
5
Status
active
Identifier
GB-COH 10303587
Location
Plymouth, UKK41, PL1 1QX, United Kingdom

TRAFI LIMITED

Match pending…
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
5
Status
active
Identifier
GB-COH 09326640
Location
Staines-Upon-Thames, UKJ25, TW18 4BP, United Kingdom

Theoremus AD

No match
Shared contract value
£20m
Awarded
Not supplied
Contract signed
12 Jan 2026
Including VAT
£24m
Suppliers
One of 5 awarded suppliers
Award ID
5
Status
active
Identifier
GB-PPON PPCD-5762-BYDR
Location
Sofia, BG, 1504, Bulgaria

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated
  • Lot 2Value not stated
  • Lot 3Value not stated
  • Lot 4Value not stated
  • Lot 5Value not stated

Documents and notices

  • Contract details notice on Find a TenderOpen source ↗
  • Copy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 2 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 2 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 2 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 3 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 5 Framework Awards with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 5 Framework Awards with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗
  • Copy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.Open source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
SAM Framework 007
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Participation Fees

Entry 1
Description
The standard fee charged to Suppliers is 3%. Where an Order is of a significantly high value, this may be negotiated to a capped total instead, with the equivalent % thereafter provided as a discount to the Buyer.
Id
ocds-h6vhtk-058a27

Type

win

Relative Value

Proportion
0.03
Monetary Value
award

Techniques

Has Framework Agreement
Yes

Framework Agreement

Is Open Framework Scheme
Yes
Method
withAndWithoutReopeningCompetition
Type
open
Buyer Categories
Scottish Local Authorities Scottish Government & Executive Agencies Transport Scotland Scottish Regional Transport Partnerships Unitary Authorities in Wales Welsh Government & Executive Agencies Transport for Wales Welsh Transport Partnerships Wales Transport Commissions Metropolitan District Councils in England Unitary Authorities in England County Councils in England Mayoral Authorities in England Combined Authorities in England City Regions in England London Borough Councils Other Transport Bodies Transport for London Department for Transport District Borough and City Councils Councils in Northern Ireland All Transport Bodies in Northern Ireland Translink Any other Public Sector body in the UK with an interest in transport or any UK transport operator All Rail TOCs in the UK Rail Delivery Group acting through ATOC Ltd and working in conjunction with partners Any Member of SAM at the time they wish to Call-Off from the Framework. See www.talktosam.co.uk.
Description
Prices have been submitted by Suppliers as part of the Framework Award process. Where a Buyer asks SAM to use the Framework for goods or services which can fully be met by multiple Suppliers on a Framework Lot, then SAM will provide the Buyer with a report covering Options helping them to identify the most advantageous Supplier. If the Buyer is satisfied, then they will be able to undertake a Direct Award. Alternatively, a Buyer may request data from SAM for them to undertake their own Supplier comparison. Where a Buyer wishes to ask Suppliers on the Lot directly to cost a Buyers specific requirements, then SAM may run a Further Competition for the Buyer to determine that for them. All Suppliers who are expected to meet the Buyers criteria will be invited to participate - unless the Supplier has notified SAM otherwise. Alternatively, the Buyer may seek to undertake a Further Competition directly.
Open Framework Scheme End Date
4 Feb 2034, 23:59

Lots and requirements

Entry 1
Id
1
Status
complete
Entry 2
Id
2
Status
complete
Entry 3
Id
3
Status
complete
Entry 4
Id
4
Status
complete
Entry 5
Id
5
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
SOUTH WEST SMART APPLICATIONS LIMITED
Id
GB-COH-07205882

Identifier

Scheme
GB-COH
Id
07205882

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PXRH-2169-YCGM

Address

Street Address
14 High Cross
Locality
Truro
Postal Code
TR1 2AJ
Country
GB
Country Name
United Kingdom
Region
UKK30

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
TIM RIVETT CONSULTING LTD
Id
GB-COH-10092263
Role Details
Tender Advisor and Assessor

Identifier

Scheme
GB-COH
Id
10092263

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PPXR-9114-NVLH

Address

Street Address
36 Fields End Oxspring
Locality
Sheffield
Postal Code
S36 8WH
Country
GB
Country Name
United Kingdom
Region
UKE31

Contact

Roles

procuringEntity

Details

Organisation 3
Name
RAIL DELIVERY GROUP LIMITED
Id
GB-COH-08176197
Role Details
Advisor and Assessor

Identifier

Scheme
GB-COH
Id
08176197

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PMXW-9895-MJXN

Address

Street Address
First Floor North
Locality
London
Postal Code
EC4V 3DS
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

procuringEntity
Organisation 4
Name
SYSTRA LIMITED
Id
GB-COH-03383212
Role Details
Assessor

Identifier

Scheme
GB-COH
Id
03383212

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PDCT-9245-NWYG

Address

Street Address
3rd Floor, 1 Carey Lane
Locality
London
Postal Code
EC2V 8AE
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

procuringEntity

Details

Organisation 5
Name
FARA AS
Id
GB-PPON-PYDX-5614-VZNV

Identifier

Scheme
GB-PPON
Id
PYDX-5614-VZNV

Address

Street Address
Falkenborgvegen 36A
Locality
Trondheim
Postal Code
7044
Country
NO
Country Name
Norway
Region
NO

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 6
Name
JOURNEO PLC
Id
GB-COH-02974642

Identifier

Scheme
GB-COH
Id
02974642

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PLNX-3896-ZGGX

Address

Street Address
12 Charter Point Way
Locality
Ashby-De-La-Zouch
Postal Code
LE65 1NF
Country
GB
Country Name
United Kingdom
Region
UKF22

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 7
Name
THE HUB COMPANY LIMITED
Id
GB-COH-03759347

Identifier

Scheme
GB-COH
Id
03759347

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PHHY-3829-QTDZ

Address

Street Address
1 Montrose Villas
Locality
London
Postal Code
W6 9TT
Country
GB
Country Name
United Kingdom
Region
UKI33

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 8
Name
VIX TECHNOLOGY UK LIMITED
Id
GB-COH-03039051

Identifier

Scheme
GB-COH
Id
03039051

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PMJL-5169-MRDN

Address

Street Address
Ridgecourt The Ridge
Locality
Surrey
Postal Code
KT18 7EP
Country
GB
Country Name
United Kingdom
Region
UKJ26

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 9
Name
CAMMAX LIMITED
Id
GB-COH-03803278

Identifier

Scheme
GB-COH
Id
03803278

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PQZJ-1522-GCBR

Address

Street Address
Unit 2a Willowbridge Way
Locality
Castleford
Postal Code
WF10 5NP
Country
GB
Country Name
United Kingdom
Region
UKE45

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 10
Name
WORLDLINE IT SERVICES UK LIMITED
Id
GB-COH-08514184

Identifier

Scheme
GB-COH
Id
08514184

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PZDC-4647-GCGJ

Address

Street Address
Beeston Business Park, 1 Technology Drive
Locality
Nottingham
Postal Code
NG9 1LA
Country
GB
Country Name
United Kingdom
Region
UKF16

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 11
Name
FLOWBIRD TRANSPORT LIMITED
Id
GB-COH-01232487

Identifier

Scheme
GB-COH
Id
01232487

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PZJH-5743-MXVT

Address

Street Address
10 Willis Way
Locality
Poole
Postal Code
BH15 3SS
Country
GB
Country Name
United Kingdom
Region
UKK24

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 12
Name
GLOBAL DISPLAY SOLUTIONS LIMITED
Id
GB-COH-07017740

Identifier

Scheme
GB-COH
Id
07017740

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PVPD-2483-WDPG

Address

Street Address
Unit 9 Bss House
Locality
Swindon
Postal Code
SN2 2PJ
Country
GB
Country Name
United Kingdom
Region
UKK14

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 13
Name
KADFIRE LIMITED
Id
GB-COH-03039624

Identifier

Scheme
GB-COH
Id
03039624

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PZGN-5523-QYVN

Address

Street Address
61 Richmond Road
Locality
Twickenham
Postal Code
TW1 3AW
Country
GB
Country Name
United Kingdom
Region
UKI75

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 14
Name
TEW ENGINEERING LTD
Id
GB-COH-01134730

Identifier

Scheme
GB-COH
Id
01134730

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PQJL-8634-JHHD

Address

Street Address
5 Osborne Terrace
Locality
Newcastle Upon Tyne
Postal Code
NE2 1SQ
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 15
Name
THE SM@RT GROUP LTD
Id
GB-COH-12436459

Identifier

Scheme
GB-COH
Id
12436459

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PTBG-4139-DWDG

Address

Street Address
Suite 3 Waterside Business Centre,
Locality
Leigh
Postal Code
WN7 4DB
Country
GB
Country Name
United Kingdom
Region
UKD36

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 16
Name
NATIONAL PUBLIC TRANSPORT INFORMATION LIMITED
Id
GB-COH-04134242

Identifier

Scheme
GB-COH
Id
04134242

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PDJG-2456-CRTZ

Address

Street Address
101a Davy Road
Locality
Plymouth
Postal Code
PL6 8BX
Country
GB
Country Name
United Kingdom
Region
UKK41

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 17
Name
TRAFI LIMITED
Id
GB-COH-09326640

Identifier

Scheme
GB-COH
Id
09326640

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PDRN-7892-YBWT

Address

Street Address
Menzies Llp, 2nd Floor, Magna House
Locality
Staines-Upon-Thames
Postal Code
TW18 4BP
Country
GB
Country Name
United Kingdom
Region
UKJ25

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 18
Name
HUDDL MOBILITY LIMITED
Id
GB-COH-FC041121

Identifier

Scheme
GB-COH
Id
FC041121

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PJLX-8736-JWJY

Address

Street Address
Portershed 1 Bowling Green
Locality
Galway City
Postal Code
H91HE9E
Country
IE
Country Name
Ireland
Region
IE

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 19
Name
Theoremus AD
Id
GB-PPON-PPCD-5762-BYDR

Identifier

Scheme
GB-PPON
Id
PPCD-5762-BYDR

Address

Street Address
22 San Stefano, block 4, fl. 7
Locality
Sofia
Postal Code
1504
Country
BG
Country Name
Bulgaria
Region
BG

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 20
Name
SMART APPLICATIONS MANAGEMENT LIMITED
Id
GB-COH-10303587

Identifier

Scheme
GB-COH
Id
10303587

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PJPV-5923-GRTP

Address

Street Address
Second Floor, Cobourg House
Locality
Plymouth
Postal Code
PL1 1QX
Country
GB
Country Name
United Kingdom
Region
UKK41

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
30230000
Description
Computer-related equipment
Entry 2
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 3
Scheme
CPV
Id
60140000
Description
Non-scheduled passenger transport

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PYDX-5614-VZNV
Name
FARA AS
Supplier 2
Id
GB-COH-02974642
Name
JOURNEO PLC
Supplier 3
Id
GB-COH-03759347
Name
THE HUB COMPANY LIMITED
Supplier 4
Id
GB-COH-03039051
Name
VIX TECHNOLOGY UK LIMITED

Related lots

1
Award 2
Id
2
Status
active
Main Procurement Category
goods

Items

Item 1
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
30231000
Description
Computer screens and consoles
Entry 2
Scheme
CPV
Id
34940000
Description
Railway equipment
Entry 3
Scheme
CPV
Id
34980000
Description
Transport tickets
Entry 4
Scheme
CPV
Id
48000000
Description
Software package and information systems

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-03803278
Name
CAMMAX LIMITED
Supplier 2
Id
GB-COH-03759347
Name
THE HUB COMPANY LIMITED
Supplier 3
Id
GB-COH-08514184
Name
WORLDLINE IT SERVICES UK LIMITED

Related lots

2
Award 3
Id
3
Status
active
Main Procurement Category
goods

Items

Item 1
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
34980000
Description
Transport tickets

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-01232487
Name
FLOWBIRD TRANSPORT LIMITED

Related lots

3
Award 4
Id
4
Status
active
Main Procurement Category
goods

Items

Item 1
Id
4
Related Lot
4

Additional Classifications

Entry 1
Scheme
CPV
Id
30231100
Description
Computer terminals
Entry 2
Scheme
CPV
Id
30231200
Description
Consoles
Entry 3
Scheme
CPV
Id
30231300
Description
Display screens
Entry 4
Scheme
CPV
Id
30231310
Description
Flat panel displays
Entry 5
Scheme
CPV
Id
30231320
Description
Touch screen monitors
Entry 6
Scheme
CPV
Id
34940000
Description
Railway equipment
Entry 7
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 8
Scheme
CPV
Id
60210000
Description
Public transport services by railways

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-07017740
Name
GLOBAL DISPLAY SOLUTIONS LIMITED
Supplier 2
Id
GB-COH-03039624
Name
KADFIRE LIMITED
Supplier 3
Id
GB-COH-01134730
Name
TEW ENGINEERING LTD
Supplier 4
Id
GB-COH-12436459
Name
THE SM@RT GROUP LTD
Supplier 5
Id
GB-COH-03759347
Name
THE HUB COMPANY LIMITED

Related lots

4
Award 5
Id
5
Status
active
Main Procurement Category
services

Items

Item 1
Id
5
Related Lot
5

Additional Classifications

Entry 1
Scheme
CPV
Id
34980000
Description
Transport tickets
Entry 2
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 3
Scheme
CPV
Id
60140000
Description
Non-scheduled passenger transport
Entry 4
Scheme
CPV
Id
72200000
Description
Software programming and consultancy services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-04134242
Name
NATIONAL PUBLIC TRANSPORT INFORMATION LIMITED
Supplier 2
Id
GB-COH-09326640
Name
TRAFI LIMITED
Supplier 3
Id
GB-COH-FC041121
Name
HUDDL MOBILITY LIMITED
Supplier 4
Id
GB-PPON-PPCD-5762-BYDR
Name
Theoremus AD
Supplier 5
Id
GB-COH-10303587
Name
SMART APPLICATIONS MANAGEMENT LIMITED

Related lots

5

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Lot 1. RTPI Content Management Systems (CMS)
Status
active
Has Options
Yes
Above Threshold
Yes
Date Signed
12 Jan 2026, 00:00

Period

Starts
12 Jan 2026, 00:00
Ends
11 Jan 2034, 23:59

Options

Description
Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.

Value

Including VAT
24,000,000
Amount
20,000,000
Currency
GBP

Documents

Entry 1
Id
A-12066
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 2
Id
A-12067
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 3
Id
A-12068
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 4
Id
A-12069
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 1 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 5
Id
013883-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
16 Feb 2026, 14:07
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Basic Performance Standards
Description
The full SLA Requirements are detailed within the Framework Document Appendix D. The basic Performance Standards include: 1. System Hours of Operation - The CMS System shall be available 24 hours per day, 7 days a week, 365 days a year. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Incident Management - Incident Management for restoration of Service and Resolution of P1 & P2 Incidents shall be available shall be available 24 hours per day, 7 days a week, 365 days a year Incident Management for restoration of Service and Resolution of P3 & P4 Incidents shall be available during Service Desk Support Hours 4. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 2
Id
2
Title
Availability of the CMS Solution in the Live Environment
Description
The availability of the CMS Solution in the Live Environment. The KPI has a minimum target of 99.90% full availability, meaning the CMS solution is available to enable full operation of all PID and wider messaging and to enable full interface interaction and reporting with underpinning systems (e.g. Fault Management System).

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 3
Id
3
Title
Incident Resolution
Description
How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 4
Id
4
Title
Payment of Management Fee
Description
Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 2
Id
2
Award ID
2
Title
Lot 2: Ticket Vending Machines
Status
active
Has Options
Yes
Above Threshold
Yes
Date Signed
13 Jan 2026, 00:00

Period

Starts
13 Jan 2026, 00:00
Ends
12 Jan 2034, 23:59

Options

Description
Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.

Value

Including VAT
24,000,000
Amount
20,000,000
Currency
GBP

Documents

Entry 1
Id
A-12070
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 2 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 2
Id
A-12071
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 2 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 3
Id
A-12072
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 2 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 4
Id
013883-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
16 Feb 2026, 14:07
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Basic Performance Standards
Description
The full SLA Requirements are detailed within the Framework Call-Off Schedule 14 Annex A. The basic Performance Standards include: 1. System Hours of Operation - The TVMs shall be available 24 hours per day, 7 days a week, 365 days a year. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Incident Management - Incident Management for restoration of Service and Resolution of P1 & P2 Incidents shall be available shall be available 24 hours per day, 7 days a week, 365 days a year Incident Management for restoration of Service and Resolution of P3 & P4 Incidents shall be available during Service Desk Support Hours 4. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 2
Id
2
Title
Availability of the TVM in a Live Environment
Description
The availability of the TVM in the Live Environment. The KPI has a minimum target of 99.90% full availability, meaning the TVM solution is available to enable full operation, wider messaging and to enable full interface interaction and reporting with underpinning systems (e.g. Fault Management System).

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 3
Id
3
Title
Incident Resolution
Description
How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 4
Id
4
Title
Payment of Management Fee
Description
Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 3
Id
3
Award ID
3
Title
Lot 3. Electronic Ticket Machines
Status
active
Has Options
Yes
Above Threshold
Yes
Date Signed
19 Jan 2026, 00:00

Period

Starts
19 Jan 2026, 00:00
Ends
18 Jan 2034, 23:59

Options

Description
Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.

Value

Including VAT
20,000,000
Amount
20,000,000
Currency
GBP

Documents

Entry 1
Id
A-12073
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 3 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 2
Id
013883-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
16 Feb 2026, 14:07
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Basic Performance Standards
Description
The full SLA Requirements are detailed within the Framework Call Off schedule 14 Annex A and Section 13 of the ETM Technical Requirements Document. The basic Performance Standards include: 1. System Hours of Operation - The ETMs shall be available 99% available at core times. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 2
Id
2
Title
The availability of the ETM in the Live Environment
Description
The availability of the ETM in the Live Environment. The KPI has a minimum target of 99.90% full availability, meaning the ETM solution is available to enable full operation, wider messaging and to enable full interface interaction, Hotlist and Actionlist exchanges and reporting with underpinning systems (e.g. Fault Management System).

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 3
Id
3
Title
Incident Resolution
Description
How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 4
Id
4
Title
Payment of Management Fee
Description
Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 4
Id
4
Award ID
4
Title
Lot 4. Accessible Rail Information And Support Units
Status
active
Has Options
Yes
Above Threshold
Yes
Date Signed
5 Jan 2026, 00:00

Period

Starts
5 Jan 2026, 00:00
Ends
4 Jan 2034, 23:59

Options

Description
Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.

Value

Including VAT
24,000,000
Amount
20,000,000
Currency
GBP

Documents

Entry 1
Id
A-12076
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 2
Id
A-12077
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 3
Id
A-12078
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 4
Id
A-12079
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 5
Id
A-12080
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 4 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 6
Id
013883-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
16 Feb 2026, 14:07
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Basic Performance Standards
Description
The full SLA Requirements are detailed within the ARISU Requirements Document. The basic Performance Standards include: 1. System Hours of Operation - The ARISUs shall be available 24 hours per day, 7 days a week, 365 days a year. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Incident Management - Incident Management for restoration of Service and Resolution of P1 & P2 Incidents shall be available shall be available 24 hours per day, 7 days a week, 365 days a year Incident Management for restoration of Service and Resolution of P3 & P4 Incidents shall be available during Service Desk Support Hours 4. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 2
Id
2
Title
Availability of the ARISU in the Live Environment
Description
The availability of the ARISU in the Live Environment. The KPI has a minimum target of 99.90% full availability, meaning the ARISU solution is available to enable full operation, wider messaging and to enable full interface interaction and reporting with underpinning systems (e.g. Fault Management System).

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 3
Id
3
Title
Incident Resolution
Description
How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 4
Id
4
Title
Payment of Management Fee
Description
Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 5
Id
5
Award ID
5
Title
Lot 5 - Transport and Data Managed Services
Status
active
Has Options
Yes
Above Threshold
Yes
Date Signed
12 Jan 2026, 00:00

Period

Starts
12 Jan 2026, 00:00
Ends
11 Jan 2034, 23:59

Options

Description
Suppliers to the Lot had the ability to offer extra solutions as part of their tender submission - so long as the Core requirements of the Tender were supported in full.

Value

Including VAT
24,000,000
Amount
20,000,000
Currency
GBP

Documents

Entry 1
Id
A-12081
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 5 Framework Awards with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 2
Id
A-12082
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 5 Framework Awards with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 3
Id
A-12083
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 4
Id
A-12084
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 5
Id
A-12085
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 6
Id
A-12086
Document Type
contractSigned
Description
Copy attached of the pdf version of the signed Lot 5 Framework Award with the Supplier. A pdf version is provided to protect commercial confidentiality within the embedded documents. Personal contact details of identified staff and any other commercially sensitive material has also been redacted.
Format
application/pdf
Entry 7
Id
013883-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
16 Feb 2026, 14:07
Format
text/html

Agreed Metrics

Entry 1
Id
1
Title
Basic Performance Standards
Description
The full SLA Requirements are detailed within the Framework Call Off. The basic Performance Standards include: 1. System Hours of Operation - The Systems shall be available 99% available at core times. 2. Preventative Maintenance & Support - The planned preventative maintenance, software upgrades and support activities shall be completed by prior agreement with the Purchaser and at a time where there will be minimal impact on service. 3. Service Desk Core Support Hours must be fully staffed and operational - Mon - Fri: 07:30 - 17:30

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 2
Id
2
Title
The availability of the Service in the Live Environment.
Description
The availability of the Service in the Live Environment. The KPI has a minimum target of 99.00% full availability, meaning the solution is available to enable full operation and reporting with underpinning systems (e.g. Fault Management System).

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 3
Id
3
Title
Incident Resolution
Description
How often the Supplier has met the required timings for the resolution of P1 - P4 incidents in compliance with the Response and Resolution requirements table.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12
Entry 4
Id
4
Title
Payment of Management Fee
Description
Compliance in reporting to and paying SAM the Order Management fee required under the Framework for each Order called off.

Observations

Entry 1
Id
frequency

Period

Duration In Months
12

Recorded locations

  • Buyer location · Truro · UKK30 · TR1 2AJ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 013883-2026Contract details notice on Find a Tender ·