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PROCUREMENT OPPORTUNITY

Docklands Light Railway Technical Support and Spares Agreement

Transport for London · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 07:02.

Opportunity overview

Technical support and spares provision for the signalling system deployed on the Docklands Light Railway network. The Contract length will be 3 years with an option to extend by up to 1 year. The scope of the Service provisions includes: - Hitachi technical office support - Seltrac Failure Notice investigations - Maintenance support - System Monitoring - Technical Training and Mentoring - Spares and Repairs Service - Asset life roadmap support - Obsolescence management support - Cyber security provisions.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

HITACHI RAIL GTS UK LIMITED

Matched by number
Published award value
£3.6m
Awarded
4 Sept 2025
Award ID
1
Status
active
Identifier
GB-COH 03132438
Location
London, UKI42, E1W 1YW, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-05817c
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The reasons for a single source award pursuant to the direct award justifications set out in paragraph 5 of Schedule 5 of the Procurement Act 2023 are as follows: 1. Hitachi is the only supplier capable of providing the required services to maintain the DLR signalling system as they own the intellectual property rights (IPR) in that system, including the hardware and software for all signalling sub-systems. 2. The DLR signalling system is a bespoke and complex system designed for the DLR. No other operator has the IPR (including access to the source code of the system software), expertise or knowledge required to provide the technical support services for the signalling system. TfL has no contractual right to access the source code for the software and associated IPR. 3. Hitachi will not permit others to access or maintain its software as this would invalidate the safety assurances given by Hitachi, in its capacity as the signalling design authority, that the system is and continues to be fit for purpose and safe to operate. 4. For the reasons explained above, there are no reasonable alternatives to the services required from Hitachi under the support agreement.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights
Entry 2
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PHMT-6197-NWNZ
Name
Transport for London

Roles

buyer

Address

Region
UKI41
Country
GB
Locality
London
Postal Code
E20 1JN
Country Name
United Kingdom
Street Address
5 Endeavour Square

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PHMT-6197-NWNZ
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-COH-03132438
Name
HITACHI RAIL GTS UK LIMITED

Roles

supplier

Address

Region
UKI42
Country
GB
Locality
London
Postal Code
E1W 1YW
Country Name
United Kingdom
Street Address
Quadrant House 4 Thomas More Square

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
03132438
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PZJZ-4459-WXGL
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
5 Sept 2025, 00:00
Title
Docklands Light Railway Technical Support and Spares Agreement
Status
active
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom
Entry 10
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 11
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 12
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 13
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 14
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 15
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 16
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 17
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 18
Region
UKK
Country
GB
Country Name
United Kingdom
Entry 19
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 20
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 21
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 22
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 23
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 24
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 25
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 26
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 27
Region
UKK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
50220000
Scheme
CPV
Description
Repair, maintenance and associated services related to railways and other equipment

Value

Amount
3,574,097
Currency
GBP
Including VAT
4,288,916.4

Options

Description
- Additional Seltrac Failure Notice (SFNs) Investigations: The Contract includes a number of SFN investigation as part of the core services however as an optional service, additional SFN investigation can be purchased from the Supplier. - Sub-System Technical Specialist Engineer: As an optional service, subsystem technical specialist engineers can provide expert consultation in their respective technical domains, which may include hardware and software design, systems engineering, System Operations (SysOps), Data Communications System (DCS), tools development, Independent Verification and Validation Qualification (IVVQ), safety engineering, and technical compliance. - Technical training and monitoring: Optional service if required for staff training on the supplier designed and deployed signalling system and associated sub-systems used on the network. Additional options may also include but are not limited to: - Delivery of Cyber Security Patching - Software Support - Design Support.

Renewal

Description
There is currently an ongoing wider business strategy to develop a signalling framework. The proposed framework will cover the services provided by this Contract within the framework maintenance scope. The option to extend will be used in the event the framework is delayed.

Documents

Entry 1
Id
046117-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
5 Aug 2025, 13:37
Entry 2
Id
057433-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
17 Sept 2025, 15:35

Suppliers

Supplier 1
Id
GB-COH-03132438
Name
HITACHI RAIL GTS UK LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
30 Sept 2025, 23:59

Related lots

1

Contract period

Ends
1 Oct 2028, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
1 Oct 2029, 23:59

Standstill Period

Ends
26 Sept 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
29 Sept 2025, 00:00
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
No Agreed Metrics Rationale
Contract is below £5 million including VAT.

Value

Amount
3,574,097
Currency
GBP
Including VAT
4,288,916.4

Period

Ends
1 Oct 2028, 23:59
Starts
1 Oct 2025, 00:00
Max Extent Date
1 Oct 2029, 23:59

Options

Description
The right to additional purchases while the contract is valid. - Additional Seltrac Failure Notice (SFNs) Investigations: The Contract includes a number of SFN investigation as part of the core services however as an optional service, additional SFN investigation can be purchased from the Supplier. - Sub-System Technical Specialist Engineer: As an optional service, subsystem technical specialist engineers can provide expert consultation in their respective technical domains, which may include hardware and software design, systems engineering, System Operations (SysOps), Data Communications System (DCS), tools development, Independent Verification and Validation Qualification (IVVQ), safety engineering, and technical compliance. - Technical training and monitoring: Optional service if required for staff training on the supplier designed and deployed signalling system and associated sub-systems used on the network. Additional options may also include but are not limited to: - Delivery of Cyber Security Patching - Software Support - Design Support.

Renewal

Description
There is currently an ongoing wider business strategy to develop a signalling framework. The proposed framework will cover the services provided by this Contract within the framework maintenance scope. The option to extend will be used in the event the framework is delayed.

Documents

Entry 1
Id
068493-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
27 Oct 2025, 11:35

Recorded locations

  • Buyer location · London · UKI41 · E20 1JN · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05817c-2025-10-27T11:35:13ZTransparency notice on Find a Tender ·