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PROCUREMENT OPPORTUNITY

Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff (CBS) of British Embassy (BE) And British Council (BC), Kathmandu

Foreign, Commonwealth and Development Office · Tender notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 05:55.

Opportunity overview

The British Embassy in Kathmandu intends to undertake a services from competent Insurance Company to provide Health Insurance cover for Medical Treatment expenses (IPD and OPD), Accidental Insurance and Critical insurance for Country Based Staff (CBS) and their immediate family members. FCDO (represented by the British Embassy) in Nepal intends set up Contract for Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff (CBS) of British Embassy (BE) and British Council (BC), Kathmandu with a maximum tenure of Three (3) years. FCDO in Nepal intends to empanel service provider in the following Three Lots (listed below) under an Open Tender. This competition is for the award of contract to one service provider each lot. 1. Lot 1 - Medical Insurance 2. Lot 2 - Accidental Insurance 3. Lot 3 - Critical Insurance The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

American Life Insurance Company

No match
Published award value
£314.5k
Awarded
16 Oct 2025
Award ID
1
Status
active
Identifier
GB-PPON PHBX-6657-NQZQ
Location
KATHMANDU, NP, 11590, Nepal

Classification

  • CPV66512220 — Medical insurance services

Lots

  • General Medical Insurance£245.3k
  • Group Accidental Insurance£62.9k
  • Group Critical Insurance£6.3k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CPG-12361-2025
Status
complete
Has Recurrence
Yes
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
How to submit
Your tender must be submitted via the FCDO's e-sourcing portal (https://fcdo.bravosolution.co.uk/web/login.html) in accordance with the attached ITT Instructions. Tenders submitted by any other means will not be accepted. Please also note the requirement to register and submit commonly used information on the Central Digital Platform as described in the instructions for completing the invitation to tender. Important information for all Potential Suppliers: In order to participate and gain access to the Invitation ToR Tender documentation in relation to this procurement, potential suppliers should access the FCDO's e-sourcing portal (link provided above). Once logged in, search for Project Reference No. 12361. If a potential supplier is not registered on the portal, click the 'Click here to register!' button, and follow the on-screen instructions to complete registration. Please note the portal operates a Two-Factor Authentication (2FA) login process and unregistered suppliers should read the guidance document available on the portal home page. Registration take approximately 5 minutes and is free or charge.
Procurement Method Details
Open procedure

Covered By

GPA

Legal basis

Id
2023/54
Scheme
UKPGA

Recurrence

Dates

Entry 1
Starts
1 Jun 2028, 23:59

Expected award period

Ends
2 Oct 2025, 23:59

Tender Period

Ends
7 Aug 2025, 17:00

Contract terms

Financial Terms
The total premium amount payable to the selected Insurance Agency will be paid in advance before starting of the medical policy after signing off the contract.

Enquiry period

Ends
21 Jul 2025, 17:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Title
General Medical Insurance
Status
complete
Has Renewal
Yes
Description
Group Medical Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)

Value

Amount
245,271
Currency
GBP
Including VAT
245,271

Renewal

Description
The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Weightage
Type
quality
Description
Technical Weightage of this lot is alloted 60% to technical and 40% to commercial

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Commercial Weightage
Type
price
Description
Technical Weightage of this lot is alloted 60% to technical and 40% to commercial

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Ends
31 Oct 2026, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2028, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Ability to operate in Nepal
Criterion 2
Type
technical
Description
Ability to operate in Nepal
Entry 2
Id
2
Title
Group Accidental Insurance
Status
complete
Has Renewal
Yes
Description
Group Accidental Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)

Value

Amount
62,890
Currency
GBP
Including VAT
62,890

Renewal

Description
The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Weightage
Type
quality
Description
Technical Weightage of this lot is alloted 60% to technical and 40% to commercial

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Commercial Weightage
Type
price
Description
Technical Weightage of this lot is alloted 60% to technical and 40% to commercial

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Ends
31 Oct 2026, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2028, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Ability to operate in Nepal
Criterion 2
Type
technical
Description
Ability to operate in Nepal
Entry 3
Id
3
Title
Group Critical Insurance
Status
complete
Has Renewal
Yes
Description
Group Critical Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)

Value

Amount
6,289
Currency
GBP
Including VAT
6,289

Renewal

Description
The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO.

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical Weightage
Type
quality
Description
Technical Weightage of this lot is alloted 60% to technical and 40% to commercial

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Commercial Weightage
Type
price
Description
Technical Weightage of this lot is alloted 60% to technical and 40% to commercial

Numbers

Entry 1
Number
40
Weight
percentageExact

Contract period

Ends
31 Oct 2026, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2028, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Ability to operate in Nepal
Criterion 2
Type
technical
Description
Ability to operate in Nepal

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
NP
Country
NP
Country Name
Nepal

Additional Classifications

Entry 1
Id
66512220
Scheme
CPV
Description
Medical insurance services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
NP
Country
NP
Country Name
Nepal

Additional Classifications

Entry 1
Id
66512220
Scheme
CPV
Description
Medical insurance services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
NP
Country
NP
Country Name
Nepal

Additional Classifications

Entry 1
Id
66512220
Scheme
CPV
Description
Medical insurance services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
038194-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
8 Jul 2025, 11:56

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PXRR-8771-PHVX
Name
Foreign, Commonwealth and Development Office

Roles

buyer

Address

Region
UKI32
Country
GB
Locality
London
Postal Code
SW1A 2AH
Country Name
United Kingdom
Street Address
King Charles Street

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PXRR-8771-PHVX
Scheme
GB-PPON

Contact

Name
Sachin Khedekar
Organisation 2
Id
GB-PPON-PHBX-6657-NQZQ
Name
American Life Insurance Company

Roles

supplier

Address

Region
NP
Country
NP
Locality
KATHMANDU
Postal Code
11590
Country Name
Nepal
Street Address
NARAYANI COMPLEX PULCHOWK, P.O BOX 11590 KATHMANDU, Nepal

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PHBX-6657-NQZQ
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
17 Oct 2025, 00:00
Title
Group Medical Insurance, Group Accidental Insurance and Critical Insurance for Country Based Staff of British Embassy Kathmandu (BE), Nepal
Status
active
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
17 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
NP
Country
NP
Country Name
Nepal
Entry 2
Region
NP
Country
NP
Country Name
Nepal

Additional Classifications

Entry 1
Id
66512220
Scheme
CPV
Description
Medical insurance services
Item 2
Id
2
Related Lot
2

Delivery locations

Entry 1
Region
NP
Country
NP
Country Name
Nepal
Entry 2
Region
NP
Country
NP
Country Name
Nepal

Additional Classifications

Entry 1
Id
66512220
Scheme
CPV
Description
Medical insurance services
Item 3
Id
3
Related Lot
3

Delivery locations

Entry 1
Region
NP
Country
NP
Country Name
Nepal
Entry 2
Region
NP
Country
NP
Country Name
Nepal

Additional Classifications

Entry 1
Id
66512220
Scheme
CPV
Description
Medical insurance services

Value

Amount
314,450
Currency
GBP
Including VAT
314,450

Renewal

Description
The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO.

Documents

Entry 1
Id
068962-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
28 Oct 2025, 13:18

Suppliers

Supplier 1
Id
GB-PPON-PHBX-6657-NQZQ
Name
American Life Insurance Company

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
7 Nov 2025, 23:59

Related lots

1
2
3

Contract period

Ends
30 Oct 2026, 23:59
Starts
7 Nov 2025, 00:00
Max Extent Date
31 Oct 2028, 23:59

Standstill Period

Ends
6 Nov 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
The Provision of Group Medical Insurance for Country Based Staff of British Embassy Kathmandu (BE), Nepal.
Status
active
Award ID
1
Date Signed
24 Oct 2025, 00:00
Has Renewal
Yes
Above Threshold
Yes

Value

Amount
314,450
Currency
GBP
Including VAT
314,450

Period

Ends
31 Oct 2026, 23:59
Starts
1 Nov 2025, 00:00
Max Extent Date
31 Oct 2028, 23:59

Renewal

Description
The Contract Period begins on 1 November 2025 and ends on 31 October 2026 (the “Term”). The Authority may elect to extend the term by 1+1 years by providing the Contractor with 10 days’ notice before the end of the Term. Any extensions to the Contract Period shall be mutually agreed between Authority and Contractor and confirmed in writing in accordance with Condition F3 of the Contract.

Documents

Entry 1
Id
077995-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
28 Nov 2025, 11:03

Agreed Metrics

Entry 1
Id
1
Title
Claim Cycle Time and Accuracy
Description
Turnaround time of claims handled and processed, Claim accuracy where claims are paid correctly without errors, overpayments, or underpayments, for reliability and consistency of claims processing quality

Observations

Entry 1
Id
frequency

Period

Duration In Months
6
Entry 2
Id
2
Title
Innovation, adaptation, and continuous improvements
Description
Number of official tie-ups with various hospitals within Nepal (including outside KTM) for cashless insurance facility, Number of tie-ups with various hospitals outside Nepal (esp. India and Thailand), Introduction/Promotion of new features or enhancements to BEK

Observations

Entry 1
Id
frequency

Period

Duration In Months
6
Entry 3
Id
3
Title
Customer satisfaction
Description
Initiate regular feedback gathering mechanisms from BEK to gauge satisfaction level with the services provided. Provide helpful resolutions to BEK inquiries and meet service level agreements. Offering periodic refresher sessions to guide BEK staffs about the benefits (4 sessions per year)

Observations

Entry 1
Id
frequency

Period

Duration In Months
6

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2AH · United Kingdom
  • Delivery location · NP · Nepal

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-055b05-2025-11-28T11:03:02ZTender notice on Find a Tender ·