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PROCUREMENT OPPORTUNITY

Salesforce customer document and email templates software

Ofcom · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 03:27.

Opportunity overview

Customer document and email templates software for Salesforce and Clousense

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

AppExtremes, LLC dba Conga

No match
Published award value
£322.5k
Awarded
27 May 2025
Award ID
1
Status
active
Identifier
GB-PPON PLZV-1371-BWRZ
Location
Broomfield, US, CO 80020, United States

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C20252391
Status
complete
Published risks
There is a risk that Ofcom may require additional licences or have an increase in volume of documents created that may incurr additional cost for this service.
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Ofcom intend to enter into a three-year agreement with Conga on a single source basis in accordance with paragraph 6 of Schedule 5 to the Procurement Act 2023 as competition is absent for technical reasons to deliver Salesforce customer document and email template software (the “Software”). Conga’s software application is heavily embedded and integrated within Ofcom’s main customer relationship management (CRM) platform, Salesforce. The CRM platform allows Ofcom to manage our stakeholder engagement, manage all complaints that come into Ofcom on Broadcast Standards, Telecoms, Video on Demand and Online safety from the general public. The customer document management software is also embedded within a third-party package, Cloudsense used by licensees. Conga provides document generation for the whole of Ofcom Salesforce Platform across hundreds of automated process and functional areas within the platform. It also currently provisions77 different document templates and 44 email templates across multiple core capability areas. Moving to a new solution for the Software would require updates to system logic, system automated workflow and processes, data mapping and template design and configuration across all impacted solution areas within the Salesforce Platform. This would require an extensive amount of rework of all corresponding and licence document templates to be made to enable them to be delivered using an alternative solution. The cost and time taken to undertake a change in software would not offer value for money and would far exceed the cost of continuing with the existing software, which is working effectively. For these reasons, Ofcom also considers that paragraph 7 of Schedule 5 of the Procurement Act 2023 applies.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PQQZ-1663-NWMN
Name
Ofcom

Roles

buyer

Address

Region
UKI44
Country
GB
Locality
London
Postal Code
SE1 9HA
Country Name
United Kingdom
Street Address
Riverside House, 2a Southwark Bridge Road

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
PQQZ-1663-NWMN
Scheme
GB-PPON

Contact

Organisation 2
Id
GB-PPON-PLZV-1371-BWRZ
Name
AppExtremes, LLC dba Conga

Roles

supplier

Address

Region
US
Country
US
Locality
Broomfield
Postal Code
CO 80020
Country Name
United States
Street Address
13699 Via Varra Rd

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PLZV-1371-BWRZ
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
28 May 2025, 00:00
Title
Salesforce customer document and email templates software
Status
active
Has Options
Yes
Above Threshold
Yes
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems

Value

Currency
GBP
Including VAT
322,475.33

Options

Description
Ofcom reserve the option that if additional licences are required or if there is an increase in volume of documents created that may incurr additional cost for this service, both will be delivered via this contract.

Documents

Entry 1
Id
028133-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
28 May 2025, 14:19
Entry 2
Id
032517-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
16 Jun 2025, 11:13

Suppliers

Supplier 1
Id
GB-PPON-PLZV-1371-BWRZ
Name
AppExtremes, LLC dba Conga

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
30 Jun 2025, 23:59

Related lots

1

Contract period

Ends
30 Jun 2028, 23:59
Starts
1 Jul 2025, 00:00

Standstill Period

Ends
25 Jun 2025, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
30 Jun 2025, 00:00
Above Threshold
Yes
No Agreed Metrics Rationale
Contract value is below £5millon inc. VAT

Value

Currency
GBP
Including VAT
322,475

Period

Ends
30 Jun 2028, 23:59
Starts
1 Jul 2025, 00:00

Documents

Entry 1
Id
037049-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
3 Jul 2025, 11:33

Recorded locations

  • Buyer location · London · UKI44 · SE1 9HA · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-052802-2025-07-03T11:33:45+01:00Transparency notice on Find a Tender ·