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PROCUREMENT OPPORTUNITY

Software: Electronic Patient Record

University Hospitals Bristol and Weston NHS Foundation Trust · Transparency notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 02:06.

Opportunity overview

The Trust would like to proceed with the renewal of contract for our Electronic Patient Record (EPR) solution to ensure continuity of service and to align contractual terms and timelines with the broader group-wide digital health strategy. The EPR system is a mission-critical component of our clinical and operational infrastructure, underpinning patient care, data integrity, and regulatory compliance. Given the complexity, scale, and risk associated with replacing such a deeply integrated solution; a renewal represents the most prudent and strategic course of action at this time. The justification for this award is that change of solution shall result in a difference or incompatibility that would result in disproportionate technical difficulties in operation or maintenance. This award shall ensure that the future alignment supports our commitment to integrated care delivery, operational efficiency, and a unified approach to digital transformation across the Bristol Hospital Group.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Published award value
£1.4m
Awarded
30 May 2025
Award ID
1
Status
active
Identifier
GB-COH 01754990
Location
Stratford-Upon-Avon, UKG13, CV37 6NT, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CW9984
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Single supplier - technical reasons The Authority considers that there is an absence of competition for technical reasons for this contract and only this supplier is capable of meeting the Authority's needs for the next four years and therefore is permitted to make the award under Schedule 5(6) of the Procurement Act 2023 (PA23). Due to the circumstances set out below, the Authority also considers that also, or in the alternative, the exemption at Schedule 5(7) PA23 would apply as the services being procured are a replacement for the current IT system provided by this supplier where a change in supplier would result in incompatibility with the existing systems and this difference would result in disproportionate technical difficulties in operation. This supplier is the incumbent supplier for the Authority under three contracts which are due to expire; but the supplier is also the incumbent supplier for North Bristol Trust (NBT) under a ten year agreement which cannot be terminated in the short term. UHBW and NBT are in the process of moving to a managed group structure. This will mean shared executive and operational services with shared senior management and personnel. For the following reasons the leadership of both Trusts are satisfied it is vital to maintain a shared system for the term: seamless patient care and data sharing; integrated workflows; cost Efficiencies; regulatory and compliance alignment; improved staff efficiency; scalability and futureproofing; single managed services; strategi c alignment; and effective referral management. Disproportionate technical difficulties would arise from not having the same EPR including but not limited to: fragmented patient data- gaps in medical history if records incomplete; no real time access to patient information via a unified view; manual transfer of patient information between each EPR, adding significant cost and causing delays in diagnosis and treatment; repeat administrative tasks on both EPR's; increased costs - maintaining two systems, support, training, environments, integrations from all suppliers providing EPR's. Interfaces for data exchange can be expensive, complex and would require suppliers working together on common interface protocols; higher risk of errors; clinicians may struggle to reconcile conflicting information from different systems; staff will be required to learn different systems can create inconsistencies as to how patient care is documented. Separate systems make it harder to achieve a fully integrated care pathway - reducing efficiencies and driving up costs. The Authority intends to align both contract opportunities so that they can be re-procured in due course as a single contract opportunity.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
switchingDirectAward

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PMBM-6973-YNDX
Name
University Hospitals Bristol and Weston NHS Foundation Trust

Roles

buyer

Address

Region
UKK11
Country
GB
Locality
Bristol
Postal Code
BS1 3NU
Country Name
United Kingdom
Street Address
Trust Headquarters, Marlborough St,

Details

Classifications

Entry 1
Id
publicAuthorityCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - central government

Identifier

Id
PMBM-6973-YNDX
Scheme
GB-PPON

Contact

Name
Stewart Robinson
Organisation 2
Id
GB-COH-01754990
Name
SYSTEM C HEALTHCARE LIMITED

Roles

supplier

Address

Region
UKG13
Country
GB
Locality
Stratford-Upon-Avon
Postal Code
CV37 6NT
Country Name
United Kingdom
Street Address
Arden Court

Details

Vcse
No
Scale
large

Identifier

Id
01754990
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PDBZ-2559-MBVW
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
31 May 2025, 00:00
Status
active
Has Options
Yes
Has Renewal
Yes
Above Threshold
No
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom
Entry 2
Region
UK
Country
GB
Country Name
United Kingdom
Entry 3
Region
UK
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48180000
Scheme
CPV
Description
Medical software package
Entry 2
Id
72212180
Scheme
CPV
Description
Medical software development services

Value

Amount
1,388,992
Currency
GBP
Including VAT
1,666,790

Options

Description
Ongoing support and maintenance and development of modules used within the Trust.

Renewal

Description
An extension of 12 months after the initial term of 4 years .

Documents

Entry 1
Id
023116-2025
Format
text/html
Notice Type
UK5
Description
Transparency notice on Find a Tender
Document Type
awardNotice
Published
20 May 2025, 11:30
Entry 2
Id
029106-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
2 Jun 2025, 11:58

Suppliers

Supplier 1
Id
GB-COH-01754990
Name
SYSTEM C HEALTHCARE LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
4 Jun 2025, 23:59

Related lots

1

Contract period

Ends
31 May 2029, 23:59
Starts
4 Jun 2025, 00:00
Max Extent Date
31 May 2030, 23:59

Contracts and changes

Entry 1
Id
1
Status
active
Award ID
1
Date Signed
18 Jun 2025, 00:00
Above Threshold
No

Value

Amount
1,388,992
Currency
GBP
Including VAT
1,666,790

Period

Ends
18 Jun 2029, 23:59
Starts
19 Jun 2025, 00:00

Documents

Entry 1
Id
038314-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
8 Jul 2025, 15:31

Agreed Metrics

Entry 1
Id
1
Title
Help Desk response
Description
Time to respond to P1 - P4 incident

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
2
Title
Help Desk resolution
Description
Time to resolve P1 - P4 incident

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
3
Title
Solution Availability
Description
System available to all users for read and write access

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 4
Id
4
Title
System response times
Description
Transition time to not exceed 999 milliseconds between different screens and boxes and saving of information to support the data capture entered into the system.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Recorded locations

  • Buyer location · Bristol · UKK11 · BS1 3NU · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-05185e-2025-07-08T15:31:02+01:00Transparency notice on Find a Tender ·