Opportunity overview
LLA has the aim of delivering seamless & personalised guest experiences at every touchpoint that drive value for the guests and the business. In order to meet this ambition, LLA requires a suitably experienced and technologically capable Customer Data Platform provider to unify LLA’s guest data into a single customer view, ingest relevant contextual data from the operation and third parties to orchestrate personalised, contextually relevant and useful guest experiences delivered seamlessly across existing and new touchpoints as they are developed. This contract would be awarded for a six-year period. This will be subject to good performance of the supplier and success of the platform, that it continues to be market leading and meets the evolving requirements of LLA & our guests. For further details, please see the tender documentation available via the procurement portal.
Classification
- CPV48000000 — Software package and information systems
- CPV48480000 — Sales, marketing and business intelligence software package
- CPV48482000 — Business intelligence software package
- CPV48610000 — Database systems
- CPV48611000 — Database software package
- CPV48613000 — Electronic data management (EDM)
- CPV48614000 — Data-acquisition system
- CPV64216110 — Electronic data exchange services
- CPV72000000 — IT services: consulting, software development, Internet and support
- CPV72300000 — Data services
- CPV72310000 — Data-processing services
- CPV72311100 — Data conversion services
- CPV72312100 — Data preparation services
- CPV72313000 — Data capture services
- CPV72314000 — Data collection and collation services
- CPV72316000 — Data analysis services
- CPV72322000 — Data management services
- CPV72330000 — Content or data standardization and classification services
Lots
- LLA has the aim of delivering seamless & personalised guest experiences at every touchpoint that drive value for the guests and the business. In order to meet this ambition, LLA requires a suitably experienced and technologically capable Customer Data Platform provider to unify LLA’s guest data into a single customer view, ingest relevant contextual data from the operation and third parties to orchestrate personalised, contextually relevant and useful guest experiences delivered seamlessly across existing and new touchpoints as they are developed. This contract would be awarded for a six-year period. This will be subject to good performance of the supplier and success of the platform, that it continues to be market leading and meets the evolving requirements of LLA & our guests. For further details, please see the tender documentation available via the procurement portal. Additional information: Please see tender documents.£480k