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PROCUREMENT OPPORTUNITY

ICT Managed Service

NORTH STAR HOUSING GROUP · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 30 Sept 2026, 00:26.

Opportunity overview

North Star Housing Group is seeking to appoint a Managed Service Partner (MSP) to provide and support core ICT infrastructure and networks. North Star's current managed service contract terminates in mid-February 2026 and its architecture was designed around a legacy co-location data centre and MPLS network design. Over recent years, North Star has adopted a "Cloud First" strategy for the delivery of its ICT services and many of its legacy systems are now delivered as Software as a Service (SaaS) solutions. A small number of applications remain to be hosted by the appointed MSP, and these will potentially further reduce during the contract term as further hosted applications are replaced by SaaS solutions The MSP will be required to support North Star's delivery of services to its headquarters in Stockton-on-Tees and eight smaller sites in the region, although it is envisaged that the MSP will deliver a significant amount of service remotely and limited attendance at North Star premises may be required. Note that visits to staff homes or partner locations will not be required and that supply, support and logistics for end-user devices is not in-scope. The scope of the MSP contract includes: • Strategic Architecture • Hosting • Wide Area Networks • Local Wired and Wireless Area Networks • Second- and Third-Line Service Desk • Security including Firewall Management • Patching • Backup • Business Continuity • End-User Device Services (limited to provision of thin-client desktop, e.g. Citrix) • Account Management • Monthly Service Reports and Meetings • Onboarding of Services • Rate Card for ad-hoc work Total value (estimated) £1,800,000 excluding VAT £2,160,000 including VAT Above the relevant threshold Contract dates (estimated) 15 February 2026 to 15 February 2029 Possible extension to 15 February 2032 6 years, 1 day Description of possible extension: 15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ANS GROUP LIMITED

Matched by number
Published award value
£1.8m
Awarded
21 Sept 2025
Award ID
1
Status
pending
Identifier
GB-COH 03176761
Location
Manchester, UKD33, M15 5QJ, United Kingdom

Classification

  • CPV30211300 — Computer platforms
  • CPV72222300 — Information technology services
  • CPV72250000 — System and support services

Lots

  • Lot 1£1.8m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
NSHG0005
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Competitive flexible procedure

Procedure

Features
Stage One: Participation: • Publish Tender Notice, providing access to the Requests to Participate document via Intend portal • Receive Requests to Participate from interested suppliers. • Assess responses against conditions of participation, exclusions and objective criteria to limit suppliers • Inform Suppliers not invited to participate further (estimated 21 July 2025) • Invite remaining Suppliers to submit final tenders. Stage Two: Evaluate: • Receive final tenders (estimated no later than 21 August 2025) • Evaluate final tenders • Meet with bidders (to be confirmed at a later date, estimated 16 September 2025) • Determine Most Advantageous Tender Stage Three: Award: • Inform Suppliers of the outcome and issue assessment summaries • Publish Contract Award Notice • Following standstill enter into the contract with the winning Supplier • Publish contract details notice

Amendments

Entry 1
Id
017174-2025
Description
An amendment has been made to this notice to present a direct link to the project brief.

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
22 Sept 2025, 23:59

Tender Period

Ends
3 Jul 2025, 12:00

Communication

Future Notice Date
1 Jun 2025, 23:59

Enquiry period

Ends
19 Jun 2025, 12:00

Special regime

concession

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Renewal
Yes

Value

Amount
1,800,000
Currency
GBP
Including VAT
2,160,000

Renewal

Description
15 February 2026 to 14 February 2029 3 years Possible extension to 14 February 2032 at North Star's sole discretion

Suitability

Sme
Yes
Vcse
Yes

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Name
Price
Type
price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 3
Name
Social Value
Type
quality

Numbers

Entry 1
Number
10
Weight
percentageExact

Contract period

Ends
15 Feb 2029, 23:59
Starts
15 Feb 2026, 00:00
Max Extent Date
15 Feb 2032, 23:59

Selection criteria

Criteria

Criterion 1
Type
technical
Description
Bidders must have the capability to deliver all in-scope Managed Services from within their own resource or working with third parties where similar collaborative projects can be referenced. Bidders must be able to demonstrate accreditation to Industry Standards or have equivalent documented processes in place as follows: • Quality Management: ISO 9001 • ITIL Service Management: ISO 20000 • Business Continuity Planning: ISO 22301 • Security: Cyber Essentials Plus or ISO 27001/2 Bidders must be able to offer a hosting solution where all data in transit or at rest is held within the United Kingdom. Bidders must be able to offer all second- and third-line Service Desk services, including 24x7 service monitoring, from locations n the United Kingdom only.

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
30211300
Scheme
CPV
Description
Computer platforms
Entry 2
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 3
Id
72250000
Scheme
CPV
Description
System and support services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
030724-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
6 Jun 2025, 16:45

Planning and budget

Documents

Entry 1
Id
016416-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
23 Apr 2025, 10:25
Entry 2
Id
017174-2025
Format
text/html
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Document Type
marketEngagementNotice
Published
28 Apr 2025, 08:40

Milestones

Entry 1
Id
engagement
Type
engagement
Status
scheduled
Due
31 May 2025, 23:59
Description
This Preliminary Market Engagement is designed to assess the services available in the marketplace and suppliers who can provide these. This will inform the tender process and the specification of services, infrastructure and other items which will comprise the tender requirements. This Preliminary Market Engagement is for North Star information gathering purposes only and does not form part of any formal Tender procedure. At any time prior to the issue of a Tender Notice, North Star may vary the specification or choose not to tender any or all of the in-scope items. Similarly, organisations that participate in this Preliminary Market Engagement are under no obligate to respond to any subsequent tender which North Star may issue. The principal purpose of this preliminary market engagement is to advise and engage with the market prior to going to tender. Primary objectives are to: • Establish potential bidder interest in the new contract • Discuss solution, service and technology options • Determine how suppliers can help to support North Star's ICT Strategy particularly with respect to "Cloud First" initiatives • Discuss service management and service reporting options • Explore the potential for innovation and added value • Determine market capacity and drivers • Establish key cost drivers, current cost bases, pricing model options and estimated delivery times and budgets • Establish a fit for purpose service specification The Preliminary Market Engagement process shall be conducted as a 1-hour workshop with each participant with a maximum of eight (8) workshops available. The workshops will be virtual meetings using Microsoft Teams. Suitably qualified suppliers may apply to attend participate in a workshop on 14 or 15 May 2025 at North Star's head office in Stockton-on-Tees. Details of how to apply are included in the above below-mentioned Brief. Please note that workshop appointments shall be allocated on a "first come first served basis" to interested parties responding as stated in this Brief. Suppliers may request a copy of the Preliminary Market Engagement Brief by following the below link: https://northstarhg.sharepoint.com/:b:/s/Procurement-NorthStarProcurementHub/Eeof2Ad3dNlFo3E7rpuL0Q4BVKyZEz4lK1UQ0iDmehWC2w?e=UYS5cm This Brief contains further information about: • North Star's current MSP contract • Proposed scope for the new service to be tendered • Workshop Virtual workshop arrangements and appointment requests • Discussion topics for the workshops.

Buyer, suppliers and contacts

Organisation 1
Id
GB-COH-IP21256R
Name
NORTH STAR HOUSING GROUP

Roles

buyer

Address

Region
UKC11
Country
GB
Locality
Thornaby
Postal Code
TS17 6QN
Country Name
United Kingdom
Street Address
Endeavour House

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government

Identifier

Id
IP21256R
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PTGM-5183-NXYN
Scheme
GB-PPON
Organisation 2
Id
GB-COH-03176761
Name
ANS GROUP LIMITED

Roles

supplier

Address

Region
UKD33
Country
GB
Locality
Manchester
Postal Code
M15 5QJ
Country Name
United Kingdom
Street Address
1 Archway

Details

Vcse
No
Scale
large
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
03176761
Scheme
GB-COH

Contact

Additional Identifiers

Entry 1
Id
PDCR-5791-CBWT
Scheme
GB-PPON

Award information

Award 1
Id
1
Date
22 Sept 2025, 00:00
Title
ICT Managed Service
Status
pending
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
2 Oct 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
30211300
Scheme
CPV
Description
Computer platforms
Entry 2
Id
72222300
Scheme
CPV
Description
Information technology services
Entry 3
Id
72250000
Scheme
CPV
Description
System and support services

Value

Amount
1,800,000
Currency
GBP
Including VAT
2,160,000

Renewal

Description
Possible extension to 14 February 2032 at North Star's sole discretion

Documents

Entry 1
Id
061614-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
2 Oct 2025, 11:25

Suppliers

Supplier 1
Id
GB-COH-03176761
Name
ANS GROUP LIMITED

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
14 Oct 2025, 23:59

Related lots

1

Contract period

Ends
15 Feb 2029, 23:59
Starts
15 Feb 2026, 00:00
Max Extent Date
15 Feb 2032, 23:59

Standstill Period

Ends
13 Oct 2025, 23:59

Recorded locations

  • Buyer location · Thornaby · UKC11 · TS17 6QN · United Kingdom
  • Delivery location · UKE · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050613-2025-10-02T11:25:21+01:00Preliminary market engagement notice on Find a Tender ·