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PROCUREMENT OPPORTUNITY

CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION

Rhondda Cynon Taf CBC · Tender notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 23:53.

Opportunity overview

Provision of a Customer Relationship Management (CRM) solution with a strong focus on case management and IT service management (ITSM).

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Computacenter (UK) Limited

Matched by exact name
Published award value
£1.7m
Awarded
18 Jun 2025
Award ID
1
Status
active
Identifier
GB-PPON PXJG-2537-XHYY
Location
Hertfordshire, United Kingdom,, UKH23, AL10 9TW, United Kingdom

Classification

  • CPV48400000 — Business transaction and personal business software package
  • CPV48500000 — Communication and multimedia software package
  • CPV48600000 — Database and operating software package
  • CPV48900000 — Miscellaneous software package and computer systems
  • CPV72200000 — Software programming and consultancy services

Lots

  • Lot 1£2m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
RCT02
Status
complete
Above Threshold
Yes
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Competitive flexible procedure

Covered By

GPA

Procedure

Features
A competitive flexible procedure for awarding unertaken using 3 stages. Stage 1 - Participation Stage 2 - Initial Tenders Stage 3 - Demonstrations Further details contained in the procurement documents

Legal basis

Id
2023/54
Scheme
UKPGA

Expected award period

Ends
24 Jun 2025, 23:59

Tender Period

Ends
12 May 2025, 13:00

Contract terms

Financial Terms
As set out in procurement documents

Enquiry period

Ends
30 Apr 2025, 13:00

Submission terms

Electronic Submission Policy
allowed

Languages

en

Lots and requirements

Entry 1
Id
1
Status
complete
Has Options
Yes
Has Renewal
Yes

Value

Amount
2,000,000
Currency
GBP
Including VAT
2,400,000

Options

Description
Additionally, the council at its discretion, should be able to optionally call-off additional componentry within the scope of the tender during the contract term (which must be compatible with existing elements) to support the possible requirement for additional capacity, variant Supplier software or other associated services, so long as this is permitted by the relevant Procurement Regulations. For the avoidance of doubt this explicitly permits the purchase of additional componentry and upgrades from the Supplier that either enhances the overall solution and is necessary to meet future objectives identified under a CRM and ITSM solution.

Renewal

Description
optional 2 year extension.

Award criteria

Weighting Description
Stage 2 - An assessment of technical and functional requirements - 55% Commercial - 40% Social Value - 5% Stage 3 will include demonstrations and an extra maximum 10 marks added to stage 2 scores. See procurement documents.

Criteria

Criterion 1
Name
Commercial
Type
price
Description
As set out in the procurement documents
Criterion 2
Name
Technical
Type
quality
Description
As set out in the procurement documents

Contract period

Ends
9 Jul 2030, 23:59
Starts
10 Jul 2025, 00:00
Max Extent Date
9 Jul 2032, 23:59

Selection criteria

Criteria

Criterion 1
Type
economic
Description
as procurement documents
Criterion 2
Type
technical
Description
as procurement documents

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL15
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48400000
Scheme
CPV
Description
Business transaction and personal business software package
Entry 2
Id
48500000
Scheme
CPV
Description
Communication and multimedia software package
Entry 3
Id
48600000
Scheme
CPV
Description
Database and operating software package
Entry 4
Id
48900000
Scheme
CPV
Description
Miscellaneous software package and computer systems
Entry 5
Id
72200000
Scheme
CPV
Description
Software programming and consultancy services

Published documents

Entry 1
Id
conflictOfInterest
Description
Not published
Document Type
conflictOfInterest
Entry 2
Id
014530-2025
Format
text/html
Notice Type
UK4
Description
Tender notice on Find a Tender
Document Type
tenderNotice
Published
11 Apr 2025, 11:31

Planning and budget

No Engagement Notice Rationale
Not required

Buyer, suppliers and contacts

Organisation 1
Id
GB-PPON-PDXZ-9391-VHZQ
Name
Rhondda Cynon Taf CBC

Roles

buyer

Address

Region
UKL15
Country
GB
Locality
Pontypridd
Postal Code
CF37 4TH
Country Name
United Kingdom
Street Address
2 Llys Cadwyn

Details

Classifications

Entry 1
Id
publicAuthoritySubCentralGovernment
Scheme
UK_CA_TYPE
Description
Public authority - sub-central government
Entry 2
Id
GB-WLS
Scheme
UK_CA_DEVOLVED_REGULATIONS
Description
Welsh devolved regulations apply

Identifier

Id
PDXZ-9391-VHZQ
Scheme
GB-PPON

Contact

Name
RCT Procurement
Organisation 2
Id
GB-PPON-PXJG-2537-XHYY
Name
Computacenter (UK) Limited

Roles

supplier

Address

Region
UKH23
Country
GB
Locality
Hertfordshire, United Kingdom,
Postal Code
AL10 9TW
Country Name
United Kingdom
Street Address
Hatfield Avenue, Hatfield,

Control

Description
Computacenter Plc Computacenter, Hatfield Avenue, Hatfield, Hertfordshire, England, AL10 9TW

Details

Vcse
No
Scale
sme
Sheltered Workshop
No
Public Service Mission Organization
No

Identifier

Id
PXJG-2537-XHYY
Scheme
GB-PPON

Contact

Award information

Award 1
Id
1
Date
19 Jun 2025, 00:00
Title
CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
Status
active
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
Main Procurement Category
services
Assessment Summaries Date Sent
19 Jun 2025, 00:00

Items

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKL15
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKL15
Country
GB
Country Name
United Kingdom

Additional Classifications

Entry 1
Id
48000000
Scheme
CPV
Description
Software package and information systems
Entry 2
Id
72200000
Scheme
CPV
Description
Software programming and consultancy services

Value

Amount
1,658,836
Currency
GBP
Including VAT
1,990,606

Options

Description
Additional componentry to meet needs of the Council in regards to a CRM solution.

Renewal

Description
2 year period

Documents

Entry 1
Id
033861-2025
Format
text/html
Notice Type
UK6
Description
Contract award notice on Find a Tender
Document Type
awardNotice
Published
19 Jun 2025, 17:22

Suppliers

Supplier 1
Id
GB-PPON-PXJG-2537-XHYY
Name
Computacenter (UK) Limited

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Status
scheduled
Due
1 Jul 2025, 23:59

Related lots

1

Contract period

Ends
30 Jun 2030, 23:59
Starts
2 Jul 2025, 00:00
Max Extent Date
30 Jun 2032, 23:59

Subcontracting

Subcontracts

Entry 1
Id
1
Description
NA

Main Contractors

Entry 1
Id
GB-PPON-PXJG-2537-XHYY
Name
Computacenter (UK) Limited

Standstill Period

Ends
30 Jun 2025, 23:59

Contracts and changes

Entry 1
Id
1
Title
CORPORATE CUSTOMER RELATIONSHIP MANAGEMENT SOLUTION
Status
active
Award ID
1
Date Signed
1 Jul 2025, 00:00
Has Options
Yes
Has Renewal
Yes
Above Threshold
Yes
No Agreed Metrics Rationale
Under £5m

Value

Amount
1,658,836
Currency
GBP
Including VAT
1,990,606

Period

Ends
30 Jun 2030, 23:59
Starts
1 Jul 2025, 00:00
Max Extent Date
30 Jun 2032, 23:59

Options

Description
Additional componentry to meet needs of the Council in regards to a CRM solution.

Renewal

Description
2 additional years

Documents

Entry 1
Id
036982-2025
Format
text/html
Notice Type
UK7
Description
Contract details notice on Find a Tender
Document Type
contractNotice
Published
3 Jul 2025, 08:53

Recorded locations

  • Buyer location · Pontypridd · UKL15 · CF37 4TH · United Kingdom
  • Delivery location · UKL15 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-050140-2025-07-03T08:53:32+01:00Tender notice on Find a Tender ·