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PROCUREMENT OPPORTUNITY

Contact Centre Telephony - Anywhere 365 Call-Off Agreement

Halton Borough Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 23:50.

Opportunity overview

Contact Centre Telephony - Anywhere 365 Call-Off Agreement via Framework

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Phoenix Software Limited

Matched by number
Contract value
£317.6k
Awarded
Not supplied
Contract signed
27 Mar 2025
Award ID
014312-2025-1
Status
active
Identifier
GB-COH 02548628
Location
York, UK, YO42 1NS, United Kingdom

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Contact Centre Telephony - Anywhere 365 Call-Off Agreement via FrameworkValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN771237
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Direct Award for Contact Centre Telephony - Anywhere 365 Call-Off Agreement via NHS Shared Business Services (SBS/19/AB/WAB/9411) Link: IT Solutions 2

Covered By

GPA

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Procedure reasons

Entry 1
Id
D_OUTSIDE_SCOPE
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Description
Contact Centre Telephony - Anywhere 365 Call-Off Agreement via Framework

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKD71

Additional Classifications

Entry 1
Id
72000000
Scheme
CPV
Description
IT services: consulting, software development, Internet and support

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-139837
Name
Halton Borough Council

Roles

buyer

Address

Region
UKD71
Locality
Widnes
Postal Code
WA87QF
Country Name
United Kingdom
Street Address
Municipal Building

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Halton Borough Council
No Identifier Rationale
notOnAnyRegister

Contact

Name
Pauline Lowe
Telephone
+44 1515118369
Organisation 2
Id
GB-COH-02548628
Name
Phoenix Software Limited

Roles

supplier

Address

Region
UK
Locality
York
Postal Code
YO42 1NS
Country Name
United Kingdom
Street Address
Blenheim House, York Road, Pocklington

Details

Scale
sme

Identifier

Id
02548628
Scheme
GB-COH
Legal Name
Phoenix Software Limited
Organisation 3
Id
GB-FTS-143530
Name
Mark Reaney

Roles

reviewBody

Address

Locality
Widnes
Postal Code
WA8 7QF
Country Name
United Kingdom
Street Address
Halton Borough Council, Municipal Buildings, Kingsway

Identifier

Legal Name
Mark Reaney

Award information

Award 1
Id
014312-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-02548628
Name
Phoenix Software Limited

Related lots

1

Contracts and changes

Entry 1
Id
014312-2025-1
Status
active
Award ID
014312-2025-1
Date Signed
27 Mar 2025, 00:00

Value

Amount
317,554.81
Currency
GBP

Recorded locations

  • Buyer location · Widnes · UKD71 · WA87QF · United Kingdom
  • Delivery location · UKD71

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-0500a7-2025-04-10T14:00:50+01:00compiled ·