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PROCUREMENT OPPORTUNITY

National Contact Centre

NHS Blood and Transplant · Contract award notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 07:12.

Opportunity overview

NHS Blood and Transplant is leading a procurement for a National Contact Centre. We are looking for a supplier to deliver a state-of-the-art, donor-centric multi-channel National Contact Centre (NCC) solution. This centre will handle both inbound and outbound interactions with potential and existing blood donors as well as the NHS Organ Donation Register (ODR). Managing NCC contacts is essential to the NHSBT communications approach. Delivering a prompt, professional, and effective contact handling service is crucial for building and sustaining relationships between NHSBT, its blood donors, and individuals enrolling on the NHS Organ Donor Register.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Arvato Limited

Matched by exact name
Published award value
£22.8m
Awarded
24 Jun 2026
Award ID
1
Status
pending
Identifier
GB-PPON PBJD-4433-ZLVL
Location
London, UKI43, EC4M 7WS, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C351372
Status
complete
Procurement Method
open
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
NHS Blood and Transplant
Id
GB-PPON-PDBY-6395-VWBP

Identifier

Scheme
GB-PPON
Id
PDBY-6395-VWBP

Address

Street Address
500 North Bristol Park
Locality
Bristol
Postal Code
BS34 7QH
Country
GB
Country Name
United Kingdom
Region
UKK12

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Arvato Limited
Id
GB-PPON-PBJD-4433-ZLVL

Identifier

Scheme
GB-PPON
Id
PBJD-4433-ZLVL

Address

Street Address
One, Fleet Place
Locality
London
Postal Code
EC4M 7WS
Country
GB
Country Name
United Kingdom
Region
UKI43

Contact

Roles

supplier
tenderer

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Control

Description
None declared
Organisation 3
Name
Huntswood CTC Limited
Id
GB-PPON-PMNV-7446-TLMZ

Identifier

Scheme
GB-PPON
Id
PMNV-7446-TLMZ

Address

Street Address
6th Floor Reading Bridge House George Street
Locality
Reading
Postal Code
RG1 8LS
Country
GB
Country Name
United Kingdom
Region
UKJ11

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 4
Name
Teleperformance Limited
Id
GB-PPON-PJHD-9674-ZLYT

Identifier

Scheme
GB-PPON
Id
PJHD-9674-ZLYT

Address

Street Address
Spectrum House Bond Street
Locality
Bristol
Postal Code
BS1 3LG
Country
GB
Country Name
United Kingdom
Region
UKK11

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 5
Name
JourneyCall Limited
Id
GB-PPON-PHHP-7493-YMQM

Identifier

Scheme
GB-PPON
Id
PHHP-7493-YMQM

Address

Street Address
14 City Quay
Locality
Dundee
Postal Code
DD1 3JA
Country
GB
Country Name
United Kingdom
Region
UKM71

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 6
Name
G4S Facilities Management (UK) Limited
Id
GB-PPON-PLTW-2112-MBLM

Identifier

Scheme
GB-PPON
Id
PLTW-2112-MBLM

Address

Street Address
6th Floor 50 Broadway
Locality
London
Postal Code
SW10 0DB
Country
GB
Country Name
United Kingdom
Region
UKI33

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 7
Name
Hinduja Global Solutions UK Limited (HGS UK Ltd)
Id
GB-PPON-PXDN-1312-HWRY

Identifier

Scheme
GB-PPON
Id
PXDN-1312-HWRY

Address

Street Address
First Floor Building D West Strand Business Park West Strant
Locality
Preston
Postal Code
PR1 8UY
Country
GB
Country Name
United Kingdom
Region
UKD45

Roles

tenderer

Details

Scale
large
Vcse
No
Organisation 8
Name
Tech Mandara Limited
Id
GB-PPON-PLJV-3462-ZCJN

Identifier

Scheme
GB-PPON
Id
PLJV-3462-ZCJN

Address

Street Address
401 Grafton Gate Estate
Locality
Milton Keynes
Postal Code
MK9 1AT
Country
GB
Country Name
United Kingdom
Region
UKJ12

Roles

tenderer

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Title
National Contact Centre
Status
pending
Date
25 Jun 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Has Renewal
Yes
Has Options
Yes
Assessment Summaries Date Sent
30 Jun 2026, 00:00

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Delivery locations

Entry 1
Region
UKK11
Country
GB
Country Name
United Kingdom

Value

Including VAT
27,363,096
Amount
22,802,580
Currency
GBP

Suppliers

Supplier 1
Id
GB-PPON-PBJD-4433-ZLVL
Name
Arvato Limited

Standstill Period

Ends
9 Jul 2026, 23:59

Contract period

Starts
1 Mar 2027, 00:00
Ends
29 Feb 2032, 23:59
Max Extent Date
28 Feb 2034, 23:59

Renewal

Description
Optional cumulative or annual extensions up to two years (maximum contract length: 7 years).

Options

Description
Optional cumulative or annual extensions up to two years (maximum contract length: 7 years).

Related lots

1

Subcontracting

Subcontracts

Entry 1
Id
1
Description
None declared

Main Contractors

Entry 1
Id
GB-PPON-PBJD-4433-ZLVL
Name
Arvato Limited

Amendments

Entry 1
Description
This Contract Award Notice has been modified to update the information provided in respect of unsuccessful suppliers. The original notice did not include the full unsuccessful supplier information required for public contracts with an estimated value of more than £5 million. The notice has therefore been amended to include, each unsuccessful supplier whose tender was assessed for the purposes of determining the most advantageous tender and who was not awarded the contract.
Id
062956-2026

Documents

Entry 1
Id
062956-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
3 Jul 2026, 16:06
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
3 Aug 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Bristol · UKK12 · BS34 7QH · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 061401-2026Contract award notice on Find a Tender ·
  2. 062956-2026Contract award notice on Find a Tender ·