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PROCUREMENT OPPORTUNITY

Supply, Implementation of a Customer Relationship Management Solution

Dover District Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 21:13.

Opportunity overview

Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Netcall Technology Limited

Matched by number
Contract value
£367.8k
Awarded
Not supplied
Contract signed
7 Oct 2025
Award ID
065088-2025-1
Status
active
Identifier
GB-COH 02831215
Location
Bedford, UKH, MK41 7PH, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-04d4c4
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
goods
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
4 Mar 2025, 12:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
4 Mar 2025, 12:00

Tender Period

Ends
4 Mar 2025, 12:00

Classification

Id
48000000
Scheme
CPV
Description
Software package and information systems

Submission terms

Languages

en

Submission Method

electronicSubmission

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Has Renewal
Yes
Description
Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.

Options

Description
Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.

Renewal

Description
Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,080

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ4
Entry 2
Region
UKJ4
Entry 3
Region
UKJ44

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-5678
Name
Dover District Council

Roles

buyer

Address

Region
UKJ4
Locality
Whitfield, Dover
Postal Code
CT16 3PJ
Country Name
United Kingdom
Street Address
Council Offices, White Cliffs Business Park

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Dover District Council

Contact

Name
Mr Dean Coulls
Telephone
+44 7701294353
Organisation 2
Id
GB-FTS-15830
Name
High Court of England and Wales

Roles

reviewBody

Address

Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom
Street Address
Strand

Identifier

Legal Name
High Court of England and Wales
Organisation 3
Id
GB-FTS-163739
Name
Dover District Council

Roles

buyer

Address

Region
UKJ44
Locality
Whitfield, Dover
Postal Code
CT163PJ
Country Name
United Kingdom
Street Address
Council Offices, White Cliffs Business Park

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Dover District Council
No Identifier Rationale
notOnAnyRegister

Contact

Name
Dean Coulls
Telephone
+44 1304872424
Organisation 4
Id
GB-COH-02831215
Name
Netcall Technology Limited

Roles

supplier

Address

Region
UKH
Locality
Bedford
Postal Code
MK41 7PH
Country Name
United Kingdom
Street Address
Suite 203, Bedford Heights, Brickhill Drive

Details

Scale
sme

Identifier

Id
02831215
Scheme
GB-COH
Legal Name
Netcall Technology Limited

Award information

Award 1
Id
065088-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-COH-02831215
Name
Netcall Technology Limited

Related lots

1

Contracts and changes

Entry 1
Id
065088-2025-1
Status
active
Award ID
065088-2025-1
Date Signed
8 Oct 2025, 00:00

Value

Amount
367,755
Currency
GBP

Recorded locations

  • Buyer location · Whitfield, Dover · UKJ44 · CT163PJ · United Kingdom
  • Delivery location · UKJ4
  • Delivery location · UKJ44

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04d4c4-2025-10-14T11:15:36+01:00compiled ·