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PROCUREMENT OPPORTUNITY

Whistleblowing Hotline Service

The City of Edinburgh Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:42.

Opportunity overview

The City of Edinburgh Council (the “Council”) awarded a Contract for a Whistleblowing Hotline Service. The Council’s appointed a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. It is expected that the new Contract shall operate from September 2025 for a period of three years with the option (at the Council’s discretion) to extend for a further two 12-months periods.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Safecall

Match pending…
Contract value
£535k
Awarded
Not supplied
Contract signed
24 Aug 2025
Award ID
055467-2025-CT1527-1
Status
active
Location
Sunderland, UKC23, SR5 3XB, United Kingdom

Classification

  • CPV79411000 — General management consultancy services
  • CPV79512000 — Call centre
  • CPV79720000 — Investigation services

Lots

  • Contract for a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. Please refer to Specification for details in full. Additional information: This is a Contract Award Notice.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CT1527
Status
complete
Has Recurrence
Yes
Review Details
A tenderer that suffers loss as a result of a breach of duty under the Public Contracts (Scotland) Regulations 2015 may bring proceedings in the Sheriff Court or the Court of Session. The City of Edinburgh Council (the Council) will have a minimum standstill period of 10 days before awarding the contract. The communication of the award decision notice will be sent by fax or e-mail to all tenderers with the standstill period commencing on the next day. If proceedings are started in the Sheriff Court or the Court of Session against the Council in respect of the decision to award the contract within the standstill period then the Council is prevented from awarding the contract. Post contract award the Sheriff Court or the Court of Session may (1) award damages provided proceedings are brought within 3 months from the date when the grounds for the bringing of the proceedings first arose (2) be entitled to issue an ineffectiveness order or impose a financial penalty on the Council. A claim for an ineffectiveness order must be made within 30 days of the Contract Award Notice being published in the FTS or within 30 days of the date those who expressed an interest in or otherwise bid for the contract were informed of the conclusion of the contract or in any other case within 6 months from the date on which the contract was entered into.
Procurement Method
open
Main Procurement Category
services
Procurement Method Details
Open procedure

Covered By

GPA

Bid Opening

Date
14 Jul 2025, 12:00

Address

Street Address
Edinburgh

Legal basis

Id
32014L0024
Scheme
CELEX

Recurrence

Description
Early 2030

Expected award period

Starts
14 Jul 2025, 12:00

Tender Period

Ends
14 Jul 2025, 12:00

Communication

Future Notice Date
1 Feb 2025, 00:00

Contract terms

Has Electronic Payment
Yes
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed

Classification

Id
79720000
Scheme
CPV
Description
Investigation services

Submission terms

Languages

en

Bid Validity Period

Duration In Days
120

Submission Method

electronicSubmission

Other Requirements

Requires Staff Names And Qualifications
Yes

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Selection criteria as stated in the procurement documents.

Applies To

supplier
Criterion 2
Minimum
Part III: Section A, B, C & D - Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016. Part IV: Selection criteria - B: Economic and financial standing – Question 4B.1 - Tenderers are required to have a minimum “general” annual turnover of GBP 68,000 for the last two financial years. Where a Tenderer does not have an annual turnover of this value, the Council may exclude the Tenderer from the competition or may apply discretion seeking supporting evidence to determine the Tenderer’s suitability to proceed in the competition. Part IV: Selection criteria - B: Economic and financial standing – Question 4B.4 - Tenderers will be required provide the following information in response to 4B.4: Current ratio for Current Year: 1.10 Current ratio for Prior Year: 1.10 The formula for calculating a Tenderer’s current ratio is current assets divided by current liabilities. The acceptable range for each financial ratio is greater than 1.10. Where a Tenderer’s current ratio is less than the acceptable value, the Council may exclude the Tenderer from the competition or may apply discretion seeking supporting evidence to determine the Tenderer’s suitability to proceed in the competition. Part IV: Selection criteria - B: Economic and financial standing – Question 4B.5 - Tenderers are required to hold, or commit to obtaining prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below: a. Employers (Compulsory) Liability Insurance - GBP 5m b. Public Liability Insurance - GBP 10m c. Professional Risk Indemnity - GBP 5m Where a Tenderer does not hold or commit to obtaining the types and levels of insurance indicated, the Council will exclude the Tenderer from the competition.

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Contract for a single whistleblowing solutions Contractor to provide an independent whistleblowing hotline service, oversight of investigations, carry out investigations into major disclosures and provide critical friend services on investigations carried out internally. Please refer to Specification for details in full. Additional information: This is a Contract Award Notice.

Renewal

Description
This is a three year contract with the option to extend for up to a further two 12-months periods at the sole discretion of the Council.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
70
Criterion 2
Type
price
Description
30

Contract period

Duration In Days
1,800

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Edinburgh

Delivery locations

Entry 1
Region
UKM75
Entry 2
Region
UKM75
Entry 3
Region
UKM75

Additional Classifications

Entry 1
Id
79720000
Scheme
CPV
Description
Investigation services
Entry 2
Id
79512000
Scheme
CPV
Description
Call centre
Entry 3
Id
79411000
Scheme
CPV
Description
General management consultancy services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-346
Name
The City of Edinburgh Council

Roles

buyer

Address

Region
UKM75
Locality
Edinburgh
Postal Code
EH8 8BG
Country Name
United Kingdom
Street Address
Waverley Court, 4 East Market Street

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
The City of Edinburgh Council

Contact

Name
Aga Wieczorkiewicz
Telephone
+44 1314693922
Organisation 2
Id
GB-FTS-5024
Name
Sheriff Court

Roles

reviewBody

Address

Locality
Edinburgh
Postal Code
EH1 1LB
Country Name
United Kingdom
Street Address
Sheriff Court House, 27 Chambers Street

Identifier

Legal Name
Sheriff Court
Organisation 3
Id
GB-FTS-160409
Name
Safecall

Roles

supplier

Address

Region
UKC23
Locality
Sunderland
Postal Code
SR5 3XB
Country Name
United Kingdom
Street Address
Loftus House

Details

Scale
sme

Identifier

Legal Name
Safecall

Contact

Telephone
+44 07562683279

Award information

Award 1
Id
055467-2025-CT1527-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-160409
Name
Safecall

Related lots

1

Contracts and changes

Entry 1
Id
055467-2025-CT1527-1
Status
active
Award ID
055467-2025-CT1527-1
Date Signed
25 Aug 2025, 00:00

Value

Amount
535,000
Currency
GBP

Recorded locations

  • Buyer location · Edinburgh · UKM75 · EH8 8BG · United Kingdom
  • Delivery location · UKM75

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04ce14-2025-09-10T15:18:35+01:00compiled ·