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PROCUREMENT OPPORTUNITY

Direct Award of Contract to provide an Adults Social Care Case Management System

Torbay Council · compiled

Tender information last checkedLast checked 29 Sept 2026, 20:42.

Opportunity overview

Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. With regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier's system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children's provision.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Liquidlogic Limited

Matched by exact name
Published award value
Value not stated
Awarded
Not supplied
Contract signed
18 Dec 2024
Award ID
000406-2025-1
Status
active
Location
Stratford-upon-Avon, UKG13, CV37 6NT, United Kingdom

Liquidlogic Limited trading as ‘System C’

Match pending…
Published award value
Value not stated
Awarded
Not supplied
Contract signed
4 Mar 2025
Award ID
042107-2025-ADU2444-1
Status
active
Location
Stratford-upon-Avon, UKG13, CV37 6NT, United Kingdom

Classification

  • CPV72260000 — Software-related services
  • CPV48445000 — Customer Relation Management software package
  • CPV48611000 — Database software package
  • CPV72261000 — Software support services
  • CPV72268000 — Software supply services

Lots

  • Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. With regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier's system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children's provision.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN754839
Status
complete
Procurement Method
limited
Main Procurement Category
services
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Torbay Council has direct awarded a contract for provision of its new Adults Services’ Case Management System (CMS), to the incumbent supplier of its Children’s Services’ System. Award is made on the grounds that the works, supplies or services can only be provided by a particular economic operator due to an absence of competition for technical reasons. The Council undertook a further competition from Lot 3c of CCS’ RM3821 Data & Application Solutions Framework for a supplier for supply & ongoing maintenance of a children’s social care CMS. It allowed for the contract to be modified to include future provision of an adult social care CMS, as the 2 systems are required to be compatible with one another. The adult social care CMS was required after the Children’s contract was awarded. But due to unforeseen circumstances, including impact of COVID on social care resources there was a significant delay in putting a new system in place. Due to this and increases in the cost of the contract from the previously estimate, the Council considers that it is no longer appropriate to modify the existing contract. However, a compatible system across children’s & adult’s social care remains. Whilst there are alternative suppliers of CMS’s, appointment of a different supplier will result in receiving a solution incompatible with the current children’s CMS. The differences in how the systems function will result in additional costs (to make each compatible with one another), difficulties in implementing a new system and the ongoing operation / maintenance of both, which will not deliver best value. This direct award will deliver the following benefits to Council, the system’s end users & the public purse: Seamless and more cost-effective integration with the current Children’s CMS (Liquid Logic) by utilising the same solution, and cost savings and efficiencies in hosting arrangements by utilising the same supplier. Efficiencies, consistency & effectiveness in reporting capabilities by utilising the same solution and in contract management by having the same supplier for both CMS. More efficient migration of data as, the same system used to be operated across both children’s & adult social care, meaning the Council’s IT team have experience of migrating data from the old system to the new. The Council will begin implementation planning and data migration from its current system, from July 2025 onwards

Covered By

GPA

Amendments

Entry 1
Id
1
Description
Update to main CPV code. Update to notice number in the OJ.

Unstructured Changes

Entry 1

Where

Section
DEFAULT

New Value

Old Value

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Id
72260000
Scheme
CPV
Description
Software-related services

Procedure reasons

Entry 1
Id
D_TECHNICAL
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Description
The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons

Lots and requirements

Entry 1
Id
1
Status
cancelled
Has Options
Yes
Description
Purchase of a hosted case management for Adults Social Care, plus support with implementation, and data migration, and the ongoing licencing and maintenance of the system. This is a direct award, following the publication of a Voluntary ex ante transparency (VEAT) notice (reference: 2025/S 000-000406 on 07th January 2025, and subsequent internal approval to directly award the contract from Torbay Council's Cabinet. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. With regards to the Award criteria, the contract was a direct award. In the absence of a competition, consideration was given to both quality of the awarded supplier's system solution, as covered within the VEAT, and price, in terms of achieving best value for the Council in using the same solution for Adults Social Care Case Management System provision, as it currently uses for its Children's provision.

Options

Description
There will be an option to extend the on-going licensing and maintenance of the system beyond the initial term. The system will be used by Torbay Council and Torbay and South Devon NHS Foundation Trust. If in the future, devolved responsibility for delivery of Adult Social Care in Torbay moves from Torbay and South Devon NHS Foundation Trust, the replacement organisation will also use the system.

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
50
Criterion 2
Type
price
Description
50

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKK42
Entry 2
Region
UKK42
Entry 3
Region
UKK42

Additional Classifications

Entry 1
Id
48445000
Scheme
CPV
Description
Customer Relation Management software package
Entry 2
Id
48611000
Scheme
CPV
Description
Database software package
Entry 3
Id
72261000
Scheme
CPV
Description
Software support services
Entry 4
Id
72268000
Scheme
CPV
Description
Software supply services

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-398
Name
Torbay Council

Roles

buyer

Address

Region
UKK42
Locality
Torquay
Postal Code
TQ1 3DR
Country Name
United Kingdom
Street Address
Torbay Council Town Hall, Castle Circus

Details

Classifications

Entry 1
Id
REGIONAL_AUTHORITY
Scheme
TED_CA_TYPE
Description
Regional or local authority
Entry 2
Id
01
Scheme
COFOG
Description
General public services

Identifier

Legal Name
Torbay Council

Contact

Name
Mr Lawrence Brown
Telephone
+44 1803208977
Organisation 2
Id
GB-FTS-134251
Name
Liquidlogic Limited

Roles

supplier

Address

Region
UKG13
Locality
Stratford-upon-Avon
Postal Code
CV37 6NT
Country Name
United Kingdom
Street Address
Arden Court, Arden Street

Details

Scale
sme

Identifier

Legal Name
Liquidlogic Limited
Organisation 3
Id
GB-FTS-48073
Name
Royal Courts of Justice

Roles

reviewBody

Address

Locality
London
Postal Code
EC4A 1NL
Country Name
United Kingdom
Street Address
7 Rolls Building, Fetter Lane,

Identifier

Legal Name
Royal Courts of Justice

Contact

Telephone
+44 2079477156
Organisation 4
Id
GB-FTS-155318
Name
Liquidlogic Limited trading as ‘System C’

Roles

supplier

Address

Region
UKG13
Locality
Stratford-upon-Avon
Postal Code
CV37 6NT
Country Name
United Kingdom
Street Address
Arden Court, Arden Street,

Details

Scale
large

Identifier

Legal Name
Liquidlogic Limited trading as ‘System C’

Contact

Organisation 5
Id
GB-FTS-155319
Name
Royal Courts of Justice,

Roles

reviewBody

Address

Locality
London
Postal Code
EC4A 1NL
Country Name
United Kingdom

Identifier

Legal Name
Royal Courts of Justice,

Contact

Telephone
+44 2079477156

Award information

Award 1
Id
000406-2025-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-134251
Name
Liquidlogic Limited

Related lots

1
Award 2
Id
042107-2025-ADU2444-1
Title
Adults Services Case Management System
Status
active

Suppliers

Supplier 1
Id
GB-FTS-155318
Name
Liquidlogic Limited trading as ‘System C’

Related lots

1

Contracts and changes

Entry 1
Id
000406-2025-1
Status
active
Award ID
000406-2025-1
Date Signed
18 Dec 2024, 00:00
Entry 2
Id
042107-2025-ADU2444-1
Title
Adults Services Case Management System
Status
active
Award ID
042107-2025-ADU2444-1
Date Signed
4 Mar 2025, 00:00

Recorded locations

  • Buyer location · Torquay · UKK42 · TQ1 3DR · United Kingdom
  • Delivery location · UKK42

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-04ce02-2025-07-22T15:59:30+01:00compiled ·