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PROCUREMENT OPPORTUNITY

DH21004 - Repairs Diagnostic System

Derby Homes Ltd · compiled

Tender information last checkedLast checked 29 Sept 2026, 18:41.

Opportunity overview

Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Hallnet Limited

Match pending…
Contract value
£207.9k
Awarded
Not supplied
Contract signed
14 Feb 2022
Award ID
013652-2022-DH21004-1
Status
active
Identifier
03592955
Location
Warrington, UKF11, WA3 2AP, United Kingdom

Derby Homes Ltd

Match pending…
Shared contract value
£252.9k
Awarded
Not supplied
Contract signed
14 Feb 2022
Suppliers
One of 2 awarded suppliers
Award ID
032703-2025-DH21004-1
Status
active
Identifier
04380984
Location
Derby, UKF11, DE24 8UZ, United Kingdom

HALLNET LIMITED

Match pending…
Shared contract value
£252.9k
Awarded
Not supplied
Contract signed
14 Feb 2022
Suppliers
One of 2 awarded suppliers
Award ID
032703-2025-DH21004-1
Status
active
Identifier
03592955
Location
London, UKI, EC4N 5AT, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • DH21004 - Repairs Diagnostic System£40k

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DH21004
Status
complete
Has Recurrence
No
Procurement Method
open
Main Procurement Category
goods
Procurement Method Details
Open procedure

Bid Opening

Date
4 Oct 2021, 13:00

Legal basis

Id
32014L0024
Scheme
CELEX

Expected award period

Starts
4 Oct 2021, 13:00

Tender Period

Ends
4 Oct 2021, 13:00

Contract terms

Performance Terms
As stated in the Procurement Documents

Classification

Id
48000000
Scheme
CPV
Description
Software package and information systems

Submission terms

Languages

en

Bid Validity Period

Duration In Days
360

Submission Method

written

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
As stated within the Procurement Documents

Applies To

supplier

Lots and requirements

Entry 1
Id
1
Title
DH21004 - Repairs Diagnostic System
Status
cancelled
Has Options
No
Has Renewal
Yes
Description
Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders. For the next phase of the project, customers will be given the ability to manage (change and/or cancel) their own appointments using 'Track &Amend' function in order to achieve a reduction in 'no access' rates on jobs. There will also be less impact on the Customer Services & Planning Teams who currently have to reschedule appointments.

Value

Amount
40,000
Currency
GBP

Renewal

Description
The Contract will be in place for a period of 24 months. There will be an option to extend for four further periods of 24 months. Any and all extensions will be at the discretion of the Employer.

Award criteria

Criteria

Criterion 1
Type
price

Contract period

Ends
15 May 2032, 23:59
Starts
16 May 2022, 00:00
Duration In Days
3,600

Submission terms

Variant Policy
allowed

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery Location

Description
Derby

Delivery locations

Entry 1
Region
UKF11
Entry 2
Region
UKF11
Entry 3
Region
UKF11

Published documents

Entry 1
Id
economic
Document Type
economicSelectionCriteria
Entry 2
Id
technical
Document Type
technicalSelectionCriteria

Buyer, suppliers and contacts

Organisation 1
Id
GB-FTS-4139
Name
Derby Homes Ltd

Roles

buyer

Address

Region
UKF11
Locality
Derby
Postal Code
DE24 8UZ
Country Name
United Kingdom
Street Address
839 London Road

Details

Classifications

Entry 1
Id
BODY_PUBLIC
Scheme
TED_CA_TYPE
Description
Body governed by public law
Entry 2
Id
06
Scheme
COFOG
Description
Housing and community amenities

Identifier

Id
04380984
Legal Name
Derby Homes Ltd

Contact

Telephone
+44 1332888777
Organisation 2
Id
GB-FTS-854
Name
Derby City Council

Roles

buyer

Address

Region
UKF11
Locality
Derby
Postal Code
DE1 2FS
Country Name
United Kingdom
Street Address
Council House, Corporation Street

Details

Identifier

Legal Name
Derby City Council

Contact

Organisation 3
Id
GB-FTS-4140
Name
Derby Homes Ltd

Roles

reviewBody

Address

Locality
Derby
Postal Code
DE24 8UZ
Country Name
United Kingdom
Street Address
839 London Road

Identifier

Legal Name
Derby Homes Ltd

Contact

Telephone
+44 1332888777
Organisation 4
Id
GB-FTS-53360
Name
Hallnet Limited

Roles

supplier

Address

Region
UKF11
Locality
Warrington
Postal Code
WA3 2AP
Country Name
United Kingdom
Street Address
Lowton Business Park, Newton Road

Details

Scale
sme

Identifier

Id
03592955
Legal Name
Hallnet Limited
Organisation 5
Id
GB-FTS-27965
Name
Derby Homes Ltd

Roles

buyer
reviewBody

Address

Region
UKF11
Locality
Derby
Postal Code
DE24 8UZ
Country Name
United Kingdom
Street Address
839 London Road, Alvaston

Details

Identifier

Legal Name
Derby Homes Ltd

Contact

Name
Andrew Grover
Telephone
+44 1332888777

Additional Contact Points

Entry 1
Telephone
+44 1332888777
Organisation 6
Id
GB-FTS-151481
Name
HALLNET LIMITED

Roles

supplier

Address

Region
UKI
Locality
London
Postal Code
EC4N 5AT
Country Name
United Kingdom
Street Address
Third Floor Yarnwicke, 119-121 Cannon Street,

Details

Scale
sme

Identifier

Id
03592955
Legal Name
HALLNET LIMITED
Organisation 7
Id
GB-FTS-31988
Name
Derby Homes Ltd

Roles

supplier

Address

Region
UKF11
Locality
Derby
Postal Code
DE24 8UZ
Country Name
United Kingdom
Street Address
839 London Road, Alvaston

Details

Scale
sme

Identifier

Id
04380984
Legal Name
Derby Homes Ltd

Contact

Telephone
+44 1332888777

Award information

Award 1
Id
013652-2022-DH21004-1
Status
active

Suppliers

Supplier 1
Id
GB-FTS-53360
Name
Hallnet Limited

Related lots

1
Award 2
Id
032703-2025-DH21004-1
Title
Repairs Diagnostic System
Status
active

Suppliers

Supplier 1
Id
GB-FTS-151481
Name
HALLNET LIMITED
Supplier 2
Id
GB-FTS-31988
Name
Derby Homes Ltd

Related lots

1

Contracts and changes

Entry 1
Id
013652-2022-DH21004-1
Status
active
Award ID
013652-2022-DH21004-1
Date Signed
14 Feb 2022, 00:00

Value

Amount
207,860
Currency
GBP
Entry 2
Id
032703-2025-DH21004-1
Title
Repairs Diagnostic System
Status
active
Award ID
032703-2025-DH21004-1
Date Signed
14 Feb 2022, 00:00

Items

Item 1
Id
1
Title
DH21004 - Repairs Diagnostic System
Related Lot
1

Classification

Id
72212517
Scheme
CPV
Description
IT software development services

Delivery Location

Description
Derby

Delivery locations

Entry 1
Region
UKF11

Value

Amount
252,860
Currency
GBP

Period

Ends
15 May 2032, 23:59
Starts
16 May 2022, 00:00

Amendments

Entry 1
Id
1
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: The original tender requirement document stated that ‘the system must integrate with our appointment system and offer real time appointment options’, this formed part of the evaluation process. Making initial appointments is in the current contract, so this is an add on. Adding the additional costs of this exemption to the scored evaluation of the original procurement to their bid alone would not have changed the winning bidder
Description
Online diagnostic IT system linked to our Open Housing System to enable staff and customers to diagnose repairs and place corresponding orders. For the next phase of the project, customers will be given the ability to manage (change and/or cancel) their own appointments using 'Track &Amend' function in order to achieve a reduction in 'no access' rates on jobs. There will also be less impact on the Customer Services & Planning Teams who currently have to reschedule appointments.

Recorded locations

  • Buyer location · Derby · UKF11 · DE24 8UZ · United Kingdom
  • Delivery location · UKF11

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. ocds-h6vhtk-02d574-2025-06-16T16:05:19+01:00compiled ·